IKEA Reviews 

No doubt, IKEA has nice furniture and shopping there is fun BUT ordering an article online isn't fun at all. I ordered two Variera to be delivered to my house. IKEA used GLS. The day of delivery I stayed from 8 am - 1.45 pm at home as indicated in the GLS mail. No delivery. Today I get a message from GLS that my address were "incorrect". NO! It is correct + phone number indicated. All Amazon deliveries arrive there. It seems that there has not been any delivery attempt at all. Thank Heavens I enjoy Paypal customer protection. Money back. IKEA Hotline - 1 hour wait. Thank you! Not with me! My life time is too precious waiting and being kicked out all of a sudden. I strongly recommend IKEA Italy to refrain from using a transport service like GLS AND to improve possibilities for customers to get in touch. AI chat does not lead to result.

Disaster, i ordered a hood at ikea, paid for it because they said they have it, after one hour waiting, when i asked about my order, they said that they dont have it. I strongly suggest that do not buy anything here

I am very disappointed with IKEA Austria’s customer service regarding my sofa warranty claim (Order 1417140641).

My sofa, purchased in February 2024 and covered by a 10‑year warranty, started developing serious defects in June 2025:

Springs pushing through the seat, causing back and hip pain
Loud creaking from both armrests

I reported the issue on 24 November 2025. IKEA asked for photos, which I sent immediately on 3 December 2025, together with the invoice.
Since then, no update, no solution, no support.
I contacted them again on 19 January 2026 asking for a status update because the sofa’s condition is getting worse — but still no reply.
This level of customer service is unacceptable for a company that advertises long-term warranties. I followed every instruction, provided all information, and have now been waiting nearly two months for any form of response.

IKEA, please take responsibility and resolve this issue.

Fantastic extension cable that takes four plugs and is small in sizes with a 1.8 metre cable and is easy to moves the extension cable around. Highly recommend. Well done iKea

I placed an ordered and as a delivery method i selected the Express Delivery for 130€ for a Saturday. Was never delivered, status reported not even packed. No respect for deadlines, no communication to client, I spent my Saturday waiting for nothing.

My friend has reported this bad company from Sweden to the austrian Police in Vienna. They use, for what I see, to ban your mobile phone, by tracking you, starting from your IP, which is illegal because this means only one thing: electronic spionage, and the aftermath of the mentioned bad practice is that you cannot use their free internal customer connection for life.. the very strange thing is that, the day after, they also have banned my friend from the bakery shop in the basement in the same building of the involveld IKEA shop sited at Europaplatz in Vienna.. Also this latter shop hasbeen reported to the judge, because my friend has never been a customer of them and nobody answers him by email neither in facebook to clarify..

Worst customer service ever! I've been trying to schedule an assembly appointment for two weeks- calling, emailing, and still no response. Now, all these big boxes are just sitting in the middle of my living room. If you need assembly do NOT choose Ikea.

I purchased storage bags from Ikea, only to discover a large hole in one of them when I tried to use it at home. This defect wasn’t visible in the store. I went back the very next day to exchange it, but because I had cut off the label (even though the product code was still visible!), they refused to process the exchange.

It’s extremely frustrating that Ikea doesn’t allow exchanges for faulty products just because a label is removed. This feels unfair and possibly even against consumer rights. I expected better from such a reputable company.

Kitchen planning made wrong blueprint and materials which arrived did not fit so assembly team left my apartment with ton of useless planks. Not only that IKEA did not refund me or offer some assistance, they also sent me a fine for "cancellation". So in total, I paid for the kitchen, for construction work and a fine, and I do not have a new kitchen. But hey, I have a ton of material which I have to dispose off.

Can you imagine? There are companies which will take your money, deliver nothing and then punish you.

Products arrived, one smashed and one warped plastic. Impossible to get through the system and have them exchanged. Spent 2 hours on it without success.

I have been going to IKEA in Austria for many years, and I would have to say their customer service has every single time been above and beyond. It's so refreshing to have great customer service in Austria! I also greatly appreciate that I always have the option to get support in English. Vienna, Austria is one of the top 10 biggest cities in the EU, with many internationals so English is very helpful! I also appreciate that the staff in the stores speak English as well.

My only wish is that the IKEA AT website and app had the option to be in English. It's very frustrating that it's possible to have customer support in English, but not possible to have the option of English on their website or app. If you could please add English to the online UX, I would be an even happier customer! Please pass on the feedback to your UX teams :)

totally non existent customer service. Been waiting for a package for 2 weeks

Never ever again from Ikea, as simple as that. This company brings only problems. and may i say that its not as cheap compared to the competition. Ordered multiple different things, the delivery dates kept moving and at last when the order came turned out it wa snot my order. This company is a shame and completely unprofessional.

Never again from IKEA

In the past year, during the Covid crisis, we were avoiding visiting the physical shop and ordered several times online, including one whole PAX garderober. We had excellent experience every time!

Really good website for furniture shopping!