This is a trusted BANK you can trust with your eyes closed and they bought me a house in a very short time. I assure everyone that these are very trustworthy Bank The most valuable thing for me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After I could easily open this account, I was hopeful that I had finally found my bank in Italy and that I would be able to close all other accounts, but unfortunately that is not the case. The fact t... See more
ING è fantascienza. Difatti il C/C e il Conto Arancio è ILLUSIONE assoluta. In filiale c'ì vai una volta è poi full Immersion. ING è l'OLANDA un'ILLUSIONE. Thank You ING and thanks Holland.
Company replied
Ten days now locked out of their banking app and unable to effectively access my account since they claim my ID document (which expires in 2032) has expired. 6 calls to customer sevice and 2 chats lat... See more
Company replied
Company details
Written by the company
ING Italia fa parte di ING Group, gruppo bancario di origine olandese che offre servizi e prodotti bancari in più di 40 Paesi nel mondo. Con 1,3 milioni di clienti, ING è presente in Italia con le attività di Retail Banking e di Wholesale Banking. Innovazione, sostenibilità e trasparenza sono alla base della strategia di ING, la cui mission è una in tutto il mondo: “Empower people to stay a step ahead in life and business”, cioè aiutare le persone a essere sempre un passo avanti nella vita e nel business, attraverso una maggiore consapevolezza nella gestione delle proprie finanze e del proprio futuro.
Contact info
ING Direzione Clienti CP n.10632, 20159, Milano, Italy
- 02.99967921
- ing.it
3.6
Average
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst bank ever
Worst bank ever. Customer service non existent, financial consultant not qualified.
8 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This is a trusted BANK you can trust…
This is a trusted BANK you can trust with your eyes closed and they bought me a house in a very short time.
I assure everyone that these are very trustworthy Bank
The most valuable thing for me was that they didn't waste my time.
They work with great diligence and simplicity.
Their behavior is very loving and calm.
THANK YOU VERY MUCH FROM BUTTOM OF MY DEEP HEART
ING BANK❤️❤️❤️
16 July 2026
Reply from ING Italia
A heartfelt thank you for these wonderful words! We are truly happy to have made your property purchase so simple and quick.
It's very good experience with ing
Great team who solve all the problem in time thanx team ing
15 June 2026
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
30 May 2026
Reply from ING Italia
La tua soddisfazione è la nostra più grande ricompensa.
Veloce
Veloce, affidabile e che tratta i clienti con rispetto e fiducia ( fast, reliable and treat customers with respect and trust).
17 March 2026
Reply from ING Italia
Le tue parole ci riempiono d'orgoglio. Sapere che impegno, trasparenza e affidabilità vengano riconosciuti è per noi la più grande soddisfazione.
My experience is so good
My experience is so good, really it’s too fast i got my asking money less then 5 minutes.
26 February 2026
Reply from ING Italia
When you need liquidity, we're here. It's that simple! Thanks for the feedback 💪
Banca agile e performante
Banca agile, efficiente e performante, che percepisci più vicina al cliente di quanto non lo sia una banca fisica. Procedure snelle e comprensibili.
Esperienza altamente positiva
La consiglio vivamente
Stefano
24 February 2026
Reply from ING Italia
Grazie mille per le belle parole! Felici che la nostra agilità e semplicità abbiano fatto la differenza.
Reply from ING Italia
Thank you so much! Your feedback motivates us to always aim higher 🚀
My Italian partner and I applied for a…
My Italian partner and I applied for a joint Conto Corrente Arancio on January 20th, attracted by the 4% promotion. We both digitally signed the contract. I completed two manual identity verifications with an operator, presenting my Italian ID card. On January 26th and 28th, I called customer service and was told the application was being processed normally.
On February 6th, I logged in to find the application had simply vanished – no email, no notification, no explanation. When I tried to call, it was impossible to reach an operator.
I am an EU citizen, legally resident in Italy, with an Italian partner and children here. My funds are already held at another Italian bank. There is no legitimate reason to silently cancel a fully verified application without any communication.
I have filed a formal complaint (reclamo) via PEC. ING now has 60 days to respond – for what should have been a simple account opening.
If you are a non-Italian EU citizen considering ING Italia: read the 1-star reviews here. You'll notice a pattern.
20 January 2026
Unprompted review
Reply from ING Italia
Hi Steffan, thank you for sharing your experience in such detail. We're very sorry for the inconvenience you've experienced and fully understand your concerns. We can confirm that if you've filed a complaint, you will receive a response within the timeframe required by current legislation. In the meantime, we'd like to delve deeper into what happened. Since we don't have access to your data through this channel, we kindly ask you to send us all the details via our dedicated questionnaire:
https://ingbank.qualtrics.com/jfe/form/SV_3QwPQGANYDY4zn8
This will allow us to carry out all the necessary checks.
Worst bank on the planet
Worst bank on the planet. And if you have a problem, it is impossible to speak to anyone. I sent multiple PECs, no reply. Never open an account with them!
30 January 2026
Unprompted review
Reply from ING Italia
Hi Valentino, we're so sorry to hear about your frustration. We'd really like to help clarify your situation, but unfortunately, we don't have access to your personal data through this channel.
To allow us to delve deeper into your situation and provide you with a concrete response, we kindly ask you to complete our Support Form:
https://ingbank.qualtrics.com/jfe/form/SV_3QwPQGANYDY4zn8
Reply from ING Italia
Grazie mille! Il tuo feedback ci motiva a puntare sempre più in alto 🚀
For instant payment flexibility
For instant payment flexibility, transparent costs, and a fully digital, hassle-free management experience, Pagoflex 100 earns a direct 5 out of 5 starts. It's an excellent tool for turning major expenses into manageable monthly payments.
10 December 2025
Reply from ING Italia
Thank you for your positive feedback! We're glad you enjoyed the service and found it convenient.
This company is just a great bank
This company is just a great bank, I already was their customer in Germany. Everything is smooth and easy.
And no additional charges for transfers.
19 November 2025
Reply from ING Italia
We sincerely thank you for your review. Your appreciation is a source of great satisfaction for us and confirms that we are moving in the right direction.
SCAM AGENTS — NO HELP, JUST FISHING FOR SCAM AND USING CUSTOMERS TO STEAL MONEY. A BANK OF DISGRACE
I want to warn everyone about ING Bank and their absolutely disgraceful, scam-like behavior. For over a month, my account was blocked without any explanation. Then, without any communication, ING permanently closed my account and has refused to release my funds ever since. Despite repeated requests and providing every document (ID, proof of address, account statements), I have received no meaningful updates, no support, no solutions—just silence.
The so-called customer service agents are unreachable, show no empathy, and never provide real answers. All I get are empty promises and generic replies, never any action. Their incompetence and indifference have caused me severe mental distress, financial trouble, and wasted countless hours.
I demanded immediate answers and a date for my money to be returned. Instead, ING keeps ignoring me, dragging things on and making it impossible to resolve anything. In my opinion, this is more than failure—it feels like ING is actively trying to scam customers out of their money.
If you value your peace of mind or financial security, stay far away from ING Bank. I am now escalating my complaint to the financial authorities and will expose their practices to protect others from falling victim. ING has proved itself to be a bank of disgrace—shameful, unreliable, and dangerous.
DO NOT TRUST ING BANK.
3 November 2025
Unprompted review
Extremely poor
Extremely poor. We transferred all our savings to this bank only to discover they dropped the interest to 0.50 with no warning... CARE if you don't order your debit card in time, you will lose the interest rate you expect to have. They don't remind you to order the card in time.. I would recommend a bank that offers a good customer service. They don't! Hence their very low rating.
31 October 2025
Unprompted review
Reply from ING Italia
We're sorry to hear of your disappointment. To investigate your report further, we need to gather some information that we can't obtain through this channel because we don't have access to your data. Therefore, we kindly ask you to complete the questionnaire available here: https://ingbank.qualtrics.com/jfe/form/SV_3QwPQGANYDY4zn8 this will allow us to carry out all necessary checks.
Reply from ING Italia
The app that works the way it's supposed to - that's our goal! Thanks for noticing! 💪
They keep lying
You keep asking me to submit the questionnaire when I did the last time nothing happens ing you are a criminal bank which bank keep someone money for over 10 months you have to send me money it’s not yours I labor for it give me my money ing stop stealing from us
30 January 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.