ING Italia Reviews 

Good app, good rates

You keep asking me to submit the questionnaire when I did the last time nothing happens ing you are a criminal bank which bank keep someone money for over 10 months you have to send me money it’s not yours I labor for it give me my money ing stop stealing from us

Clement review
Good morning
ING i will say they are reliable and trustable, the interest are good and I will recommend them 100%.
I got my first house through ING

I have had an account at this bank for 20 years. This August I wanted to do a bank transfer of $200 to the USA. It has taken me a month between online help centre inefficiency , in-branch bankers passing the buck, and simply no feedback to the last straw of being hung up by a call centre operator because she couldn’t explain to me what the code ‘aggiuntivo banca beneficiria’ was- a code I need to know in English to explain to an American. My daughter ended up making the bank transfer from her Revolut account in 2 minutes. I had all the information needed.

ING è fantascienza. Difatti il C/C e il Conto Arancio è ILLUSIONE assoluta. In filiale c'ì vai una volta è poi full Immersion. ING è l'OLANDA un'ILLUSIONE. Thank You ING and thanks Holland.

Opened the 4% promo account, everything seemed ok but after 1 month they lowered the interest rate as there was a technical mistake. The issue is that they just kept the money and did not notify this to me, I discovered after 1 month that I was not receiving the right interest and had to call support. Stay away and keep your money safe.

As per my previous review, your reply further confirm you do not have a customer support team that works or either a customer team.
The review was deliberately wrong in content since it was about an airline. Nonetheless your chat bot replied.
Additionally, multiple attempts to call your customer service over the phone failed because your weak system drops the call even if the login information are correct.
The final result is that you ad a company, arbitrarily blocked the credit cards of a frequent traveler person and you are allegedly willing not to fix the issue.
Pathetic

If you are looking for an online banking stay away from ING.
Possibly the worst application ever in terms of usability, not mentioning the lack of response from their customer service (or should I say existence?).
It took 7 attempts to complete a change of a flight booking, not mentioning that the process is more cumbersome than a swiss watch mechanism.

Digital, simple ... I do everything with a click ... it's my favourite bank!

Good new mobile app and impressive interest rates compared to other banks!

Like many people who tried to open an ING account in the 4% promotion, it was a complete joke. I have tried many times with the same message Error technico.

You need to fix your IT issues and offer the same rate as when the customer tried to open account. ING should be embarrassed by how it is treating its potential customers. Despite giving my contact details and consent during the account process, I have not received any contact from this company.

I received an email saying my card had been blocked and was advised to call for more information. call center not accepting more calls so only option was to use online chat. After 30 minutes of waiting was told my card was blocked for suspicious movements, but that they can't tell me more and that I'll have to contact again the following day to resolve it. Absurd behaviour. Now I understand why so many people complain about ING.

- there is no assistence, you need to wait at least 30 min for a chat answer, and the app (also website) try to logout you each 3 min
- the app is a shit
- they was not clear with the client for these I have lost all the interest accrued
- I have never had to fill in so many papers to open an account
- when i was abroad i had a lot of problems with payments and money transfers

I think this is the worst bank with which I have been

over 5000 reviews and 1.6 average. OMG.
Management of the bank. What are you doing every morning? Read the reviews!!! Problems of IT (horrible app, no languages....) problem of service - a month+ to open a simple private account. manageable and fixable!
Damiano Zanisi CIO, Michal Szczurek, Country Manager. Why are these people not fired today? I was about to move a seven digit Euro account to ING (being an ex Dutch Resident and knowing the can provide decent service), so happy I read the reviews here and saved myself the pain.

I applied to open a Conto Corrente Arancio for their 4% savings promo.

After completing the application and uploading every required document correctly, I received an email saying “we just need a few more minutes.”

Three days later, I was asked to resubmit the exact same documents—ID, tessera sanitaria, selfie, signature—all of which I had already uploaded without issue. Then, again, another email asking for the same thing. Again, I complied. It crashed. So I did it yet again. Now I am back to the ghosting stage.

No updates. No confirmation. No progress. Just a loop of redundant requests.

Customer support is a joke, they just keep passing the ball from FB chat to call the number to a chat from engitel.com that doesn't load. I have now uploaded documents 3 times and it won't surprise me that in a few days (after missing the 4% promotion) they email me again with "ops, dedicaci solo altri due minuti... Ti chiediamo di firmare nuovamente il contratto per completare la tua richiesta di Conto Corrente Arancio." and round and round we go.

They’ve now burned through days of my time, failed to activate the account, and are about to cost me a financial opportunity because their system can’t process a basic application without glitching and stalling repeatedly.

If this is how they handle onboarding, I dread to imagine what their support is like once you actually have YOUR money in their hands.

On April 16th, I initiated the online process to open a Conto Corrente Arancio and a Conto Arancio, hoping to take advantage of the attractive 4% interest rate offer. The process started off smoothly until I reached the digital signature step. The system informed me that I would receive an SMS code to complete the signature. I was shown the InfoCERT contract and a summary of my personal information, but when I clicked to proceed, the system froze and displayed the message: “ATTENTION, we are unable to process your request, please try again later.”
I wasn’t discouraged and tried again after a few hours—same issue. I tried again the next day and in the following days, but nothing changed. I called customer service, who initially told me to wait (which didn't help), then reset the procedure to a previous step (still didn’t work), and finally opened a technical support ticket.
Days went by, and the technical team did absolutely nothing. I only received a couple of generic emails saying the issue had been taken in charge, but after three weeks, nothing had been resolved. Meanwhile, I continued following up with customer support, but the situation remained unchanged. Every time I called, a different agent picked up, forcing me to explain the entire issue from scratch. Each time I was brushed off with the same canned responses: “Let’s wait and see,” “Technical support will solve it soon,” or “It should work tomorrow.” Needless to say, it never worked.
The incredible part is that this seems to be a systemic issue: six people I know also tried opening the same account and all experienced the same error. Most of them, however, were lucky enough to complete the digital signature the following day and successfully open the account.
After nearly a month of zero progress and with the promotion’s expiration date approaching, I called (yet again) to request the deletion of my data and the cancellation of my account request, hoping to start fresh. Was that easy? Of course not. It’s been a week and I’m still waiting for them to close my application, despite being told by multiple agents that it would be done within two business days. The promotion will expire on May 24th, and I likely still won’t have had the chance to retry the application.
The ironic part? My girlfriend had her completed application cancelled without her request or even a notification. She found out only by checking the status online. Luckily, she redid the process and managed to activate her account.
I understand ING may have received a huge influx of requests due to the promotion, but these issues are simply unacceptable. It’s a terrible first impression for new customers (or those trying to become one). Honestly, this awful experience is making me seriously question whether I should trust them with my savings.

I opened a bank account to take advantage of the 4% deposit offer. The website is terrible, the app is not intuitive and the next steps after having opened my checking account, are not clear at all. I tried the chat to talk to customer support but the waiting time is so long. It is not worth the pain.

One month ago I asked for the opening of a bank account. Still in progress. I inserted many all the required ID documents for the signature process, i still receive sms/mail requesting me to insert the ID for the signature process. I inserted the id's at least 6/7 times then I contacted the assistance, still waiting the solution and I still receivesms/mail asking for ids. And I should give them my money?! Should I trust them?

Ten days now locked out of their banking app and unable to effectively access my account since they claim my ID document (which expires in 2032) has expired. 6 calls to customer sevice and 2 chats later the explanation changes on each contact. It seems now that the problem is an anomaly with their system with regard to my citizenship but they say it will take at least another 3 days to resolve, if that is even true. Bank elsewhere if you can!