HS Direct Reviews 

787
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding users through onboarding sessions and detailed software walkthroughs. Consumers highlight the remarkably smooth and straightforward accreditation process, noting that supportive representatives consistently make complex regulatory tasks much easier to navigate and manage. Some reviewers were not happy with response times, mentioning occasional frustrating delays when waiting for technical support or follow-up assistance from the team. A small group of people also felt dissatisfied by pushy sales tactics or experienced a noticeable lack of proactive communication regarding their accreditations.

What people talk about most

Staff

Customers report a high level of satisfaction and appreciation when interacting with the staff. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff are knowledgeable, efficient, and very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that onboarding walkthroughs and training... See more

Response time

People report positive experiences with response time, highlighting prompt, clear, and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently added the HR package alongside the Safety Pack. Both are very user friendly. Had training with Marc recently, which was informative, simple and he remains on hand to provide further service.... See more

Company replied

Rated 5 out of 5 stars

Marc Taylor did an exceptional job of showing me around the Portal, he made it understandable and easy for me to understand. He was polite, and funny to helping me to feel relaxed at the same time. Ma... See more

Company replied

Rated 5 out of 5 stars

We have been very pleased with the service provided by this health and safety company. Marc in particular has been excellent throughout — very knowledgeable, informative, and easy to deal with. He too... See more

Company replied

Rated 5 out of 5 stars

Five Stars for Dan Moore and HS Direct We've been working with Dan for about a month now to get our SMAS accreditation in place, which is a pretty big step for our company. I have to say, Dan made... See more

Company replied


Company details

  1. Business-to-Business service

Written by the company

HS Direct | for Method Statement templates and help, Health and Safety, Method Statements, Risk Assessments, Health and Safety, working method, Risk Statements


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(787)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marc Taylor was a great help

Marc Taylor was a great help to making me understand the system and helping go through all the bits I needed to know great member a*

21 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Karim,

Thank you for your amazing review – we’re really pleased that Marc was able to support you so well.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Construction line Gold member

*A big thank you to Amelia Bolsover for all her help and support throughout the Constructionline Gold accreditation process.

*Her guidance, professionalism and attention to detail made the whole process much easier.

*We really appreciate her hard work and would highly recommend her support.

11 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Bledar,

Thank you for your 5* review! We’re delighted to hear such great feedback about Amelia and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

We had a teams meeting with Marc…

We had a teams meeting with Marc Taylor, it was an onboarding to show us around the solutions host portal. It was an absolute pleasure dealing with Marc, and I would like to say a big thankyou, if I could give 6/5 I would.

10 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Andrew,

Thank you for your 5* review! We’re delighted to hear such great feedback about Marc and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Good system

Marc was very helpful, he was very patient and took the time to explain the system clearly.

10 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Jess,

Thank you for your 5* review! We’re delighted to hear such great feedback about Marc and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 1 out of 5 stars

Webpage is confusing and slow

Webpage is confusing and slow , purchase e-training and was unable to complete it , worst experience ever

9 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Elvis,

Thank you for taking the time to share your feedback with us. We’re sorry to hear you're unhappy with your experience. We've reached out via Trustpilot for your contact details to enable our client success team to contact you to understand your concerns in more detail

Kind regards,
The HS Direct team

Rated 5 out of 5 stars

Health and Safety

I had an online tutorial in some Health and Safety software with Marc. Everything went fine and I would happily deal with him again.

6 August 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Good morning,

Thank you for your 5* review! We’re so pleased to hear that your experience with Marc was so positive – we’ll be sure to pass on your kind words.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Marc Taylor was Fantastic

Marc Taylor was Fantastic, he took his time to explain and demonstrate how to use the platform, he listened to my requests and needs and was expremely polite, patient and funny too. He made my experience less daunting.

31 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Stephen,

We’re so glad to hear that Marc was able to help you – thank you for your kind words and for taking the time to leave us a 5* review.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Marc Taylor

Marc Taylor, was brilliant and very informative. Thanks.

31 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Charles,

We’re so glad to hear that Marc was able to help you – thank you for your kind words and for taking the time to leave us a 5* review.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Clear and understanding guide through…

Clear and understanding guide through everything I needed to find out about using the HS Direct. Very helpful and useful for what I will need going forward.

28 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Kelly,

We’re so pleased to hear you had a great experience – thank you for your 5* review and kind words!

All the best,
The HS Direct team

Rated 5 out of 5 stars

We are new to these type of systems

We are new to these types of systems and documentation hubs. Mark was superb - extremely knowledgeable and brilliant with demonstrations. Excited to now get going thanks to Mark!

27 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Brad,

Thank you for your 5* review! We’re delighted to hear such great feedback about Mark and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

My 5th year as a HS Direct Customer

This is my fifth year as a HS Direct Customer. Once again they have helped me achieve CHAS Advanced status for my business. Joanne explained all requirements clearly and thoroughly, and was always on hand to answer any questions and follow-up issues from CHAS. The process was smooth and without any complications - so I would have no hesitation in recommending Joanne and HS Direct.

10 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Good afternoon,

We’re so glad to hear that Joanne was able to help you – thank you for your kind words and for taking the time to leave us a 5* review.
All the best,

The HS Direct Team

Rated 5 out of 5 stars

Hi Richard,

Hi Richard,
I hope you're doing well.
Thank you very much for your help yesterday.
Very professional 👏.

Thank you again.

7 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Feriz,

Thank you for your 5* review! We’re delighted to hear such great feedback about Richard and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Excellent training

Excellent training

Marc delivered amazing training and he made the whole process less daunting. Thank you

8 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Russell,

Thank you for your 5* review! We’re delighted to hear such great feedback about Marc and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Excellent service from Marc Taylor…

Excellent service from Marc Taylor showing me through the HS Direct portal.
Highly recommend.

8 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Good morning,

Thank you for your 5* review! We’re delighted to hear such great feedback about Marc and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

they are always at hand when needed

they are always at hand when needed
Joanne Grain did a fantastic job of helping me gain my ssip again this year

25 June 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Dean,

Thank you for your 5* review! We’re delighted to hear such great feedback about Joanne and will make sure it gets passed along.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Fantastic service and support!

We have been working with Amelia in the accreditations team in order to achieve Constructionline Gold Membership and throughout the process Amelia has been fantastic! She has explained things clearly, been incredibly patient, supportive and kept us updated throughout. As an Ecology company, we are not the usual type of company to achieve the Constructionline membership but Amelia has advised us step by step to ensure we provided the correct information and, just as importantly, advised what we didn't need to do so it saved us huge amounts of time. I would definitely use HS Direct again for our accreditations and Amelia in particular.

2 July 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Thank you for taking the time to share your feedback. I understand that our Client Succuss Team has been in touch to discuss your concerns.

Please do reconnect with them at your convenience, as they will be able to discuss the available options and help find the best way forward. We appreciate your feedback and the opportunity to assist further.

Rated 4 out of 5 stars

Great service

Great service. Our consultant was extremely knowledgeable and helpful, ably assisting us with our accreditation. Response times can be a bit slow; however, someone always responds to your queries.

2 June 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Warren,

We really appreciate you taking the time to leave your feedback,

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Marc Taylor walk round the portal

Marc Taylor did an exceptional job of showing me around the Portal, he made it understandable and easy for me to understand. He was polite, and funny to helping me to feel relaxed at the same time. Marc also gave me helpful tips to make the work load lighter, feeling so much more confident now. Thank you

29 June 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Sarah,

We’re so glad to hear that Marc was able to help you – thank you for your kind words and for taking the time to leave us a 5* review.

All the best,
The HS Direct Team

Rated 5 out of 5 stars

I have been using HS direct for a few…

I have been using HS direct for a few years now to complete general H&S documents etc. and this is the 2nd year that they have helped us through a H&S accreditation for our company. It was Jo this year and she was great.

26 June 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Jenny,

We really appreciate you taking the time to leave such lovely feedback. It’s great to hear that Jo was helpful – thank you for your support!

All the best,
The HS Direct Team

Rated 5 out of 5 stars

Thanks to Marc

We have been very pleased with the service provided by this health and safety company. Marc in particular has been excellent throughout — very knowledgeable, informative, and easy to deal with. He took the time to explain everything clearly and made the whole process straightforward and stress-free. We would highly recommend their services and will continue to use them moving forward. Really responsive and attentive!

25 June 2026
Unprompted review
HS Direct logo

Reply from HS Direct

Hi Holli,

We really appreciate you taking the time to leave your feedback. It’s great to hear that Marc was so helpful and supportive!

All the best,
The HS Direct Team

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