Paddle Reviews 

I asked a refund aht they act immediately understanding the reasons

Requested a refund for a subscription and it was processed immediately. No questions, no push-back. Excellent experience.

I signed up as a Seller on Paddle. I created an account, completed the company verification process, and they approved it. A month later, they decided to verify again. During my second verification process, I hit a roadblock. As they suggested, I emailed their seller support and got no immediate response. I got my first reply back after 3 business days. I replied and explained the situation, but they stopped responding after that. I've been in Saas for 22 years; I've never seen support this bad.

They’re happy to take your money but have no after sales help! I have paid for a subscription that I can’t use and no one is responding to my emails over the past 2-3 weeks. Frustrated and unhappy with these scammers. This is an attempt to get someone to contact me back finally

My experience with Paddle has been absolutely disgraceful.

Paddle is holding approximately $700 of my money, and I have been unable to access my account saying something went wrong {bullshit}. It has now been more than 15 days, and despite sending multiple emails and attempting to contact their support team, I have received no meaningful response or resolution.

How can a payment processing company operate like this? They are quick to handle payments, but when a customer faces a serious account or payment issue, they simply disappear.

My money is not a favor or a donation. It is my hard-earned money, and I deserve access to it or a clear explanation of why it is being withheld.

The complete lack of communication, transparency, and accountability is unacceptable. Keeping someone's $700 inaccessible while ignoring their emails for over two weeks is an extremely frustrating experience.

I strongly advise other businesses and sellers to think twice before trusting Paddle with their money.

Paddle needs to resolve this issue immediately, restore my account access, and release my $700. Customers deserve better than being ignored when their money is involved.

The refund was possible

A model website, refund and customer service process took less than a couple minutes

Scam. Have no idea what this is but they charge me monthly.

I was charged A$42.63 for chatbotapp.ai via paddle.net and asked for a refund within hours of the invoice being sent. I did not subscribe or agree to this subscription. The links for help were a continual loop of getting me to cancel a subscription i didn't agree to, then told it had been resolved and no refund. This is theft! Do not subscribe to chatbot or any paddle.net.

Had to cancel a sub and request a refund because of an accidental payment and all went well.

Easy communication and assistance.

Incredibly fast! I’ve never received such an appropriate, practical, straightforward, and transparent response. I highly recommend working with this company.

Very straight forward and easy to use

Paddle is no longer a viable option for SaaS companies. Especially if you are a small company or a startup.

We've been stuck in "verification" for weeks now and there has been no help from Paddle after several emails to different support addresses. One person responded and then ghosted us.

Reddit and other forums are full of horror stories of Paddle being unresponsive to smaller teams with low volume. It's OK if they don't want to serve that segment - just say it clearly in the website and don't waste people's time. It's just not a good look.

We switched to Lemon Squeezy and they were very helpful. I recommend you do the same.

The customer service is really good and reliable. They handle and solve my request really quick.

I just wanted to thank you for your excellent customer service!

I had completely forgotten what one of my recurring payments was for, and your help system made it incredibly easy to identify the subscription and cancel it.

Your customer support is a great example of how things should work. I wish more companies would follow your example!

Thank you again, and keep up the great work!

Wrong charged for subscriptions I had cancelled and won’t issue a refund.

Am actually really effing annoyed bc I went to the app I had the subscription with to cancel and it ALREADY SAID I HAD NO SUBSCRIPTION. So when this bill popped up I knew exactly what it was for. INFURIATING that they went through a third party. Just feels slimy. It should have given me the ability to cancel through the actual app even if it then took me to this service. Not tell me I don’t even have anything active so I think i’m safe from a charge. 4 stars bc I didn’t have to talk to a person to get the refund. Star deducted for ticking me TF off.

Really easy to use!! I love it ♥