Hisense Reviews 

Purchased a Hisense WDQA1014EVJM Washer Dryer in White from AO.COM 27-August 2024
March 2026 the drum has broken still under warranty but is too expensive to repair we have been informed , so we have had to purchase a new washer/ dryer .
Thank you Hisense we will not be purchasing your rubbish again

Bought cooker oven failed after 8 months. Tried to contact them never answered the phone did not reply to emails. So since Christmas no light in oven and it does not keep its temperature . They really don't care terrible customer service please don't buy from these people.

Ok picture and sound for price, but OS total disaster. OS vidaa is just one big ad, nonstop adds on screen, cant disable them. Slow and limited to just basic pay aps. You need exernal box with this device or you gonna wach ads nonstop. After leaving review on official site they reject it. Only allow 4-5 stars for their product. Terible expirience. Not recomended.

Bought a tv and it broke after 3years, right after guarantee

Might be a little too much pep in this fridge's step. The lowest setting froze my cucumbers, If i hadnt already had my two weekly appointment at the spa- i might have been interested in attempting to use them to help remove my under eye bags. Would be perfect for drinks!

Just avoid. Washing machine with a catastrophic bearing failure 2.5 years in. Of course the warranty only covers 2 years. Customer service reps, specifically Sienna, have appalling manners and customer service skills. Really need to be retrained. Find yourself a more reputable company with good customer service and that don’t build in design flaws to their products.

The technical support from Hisence was nothing short of outstanding for 55"U8 TV that was 24hrs old at time of delivery. Not fobbed of once even if my hearing and technical knowledge must have been for them frustrating. The outcome was a uplift number for AO to send a new TV. Thank you Hisence.

I bought a Hisense American style fridge freezer from AO in July 2022, it stopped working 23/9/25 so one year out of warranty. 3 years use compared to my Whirlpool fridge freezer which lasted 20 years and still working perfectly when I upgraded to the American Hisense, it says it all, do not waste your money buying Hisense the brand is just no good and they don't care when it goes wrong. I just bought a Bosch with a 5 year parts and labour warranty

Product quality is really bad

I have tried to contact you twice using the only way that you offer online, which is a form that doesn't even send an email to confirm that you have recieved my report of damaged product.
I have a double oven where the touch screen has cracked whilst using the grill as instructed.
Twice I have provided the product code, proof of purchase and photos to no prevail.

My product is still in warranty and I'd would appreciate just form of communication and correspondence.

I am at the stage where I would like to leave my washing machine on the street for anyone that have the guts to phone Hisense to repair it. Phone after care support is a journey not to be taken lightly.

I have been battling for 4 months (during the winter months) to get my washing machine (which is under warranty) repaired and now I have heard that the ticket is closed and Hisense cannot tell me why!!

I am so happy with the service received from Hisense.
My TV broke and I called them. I thought that I was going to be told they cannot do anything for me. I was just out of the original warranty and they informed me that I can still extend my warranty for the TV. I feel like they really had my best interests at heart. They helped take so much stress of my shoulders. I will definitely be buying Hisense again in the future.