The fish dish I ordered came with Pangasius fish! Was this mentioned in the recipe? I would not have selected it if I knew. It would be great to have bio options especially the meats and fish. I don... See more
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Would be great if recipes could be provided in English as well (should be easy to do these days with AI?). I also find it difficult that there isn’t a way to opt out of the automatic delivery as far a... See more
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Food usually tastes very good but I regularly received recipes with either wrong instructions or missing ingredients or wrong ingredients. Also (rarely) moldy products. I am also still waiting for at... See more
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They offer a lot of different meals. There is always something interesting to choose from. Delivery works fine and the recipes are easy to understand. Portions are also big and a meal will not leave... See more
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Company details
Written by the company
HelloFresh ist die Lösung für einfache und bewusste Ernährung - ganz ohne Stress: Du wählst wöchentlich online neue Rezepte aus & wir liefern Dir frische Zutaten und die passenden Rezeptkarten direkt an Deine Haustür. Jede Woche stehen über neue 25 Gerichte in den Vorlieben Fleisch & Gemüse, Vegetarisch, Familienfreundlich und Balance zur Auswahl. Zusätzlich kannst Du jederzeit weiter personalisieren und auch problemlos pausieren oder kündigen. Die Zutaten werden in recycelbaren Verpackungen und grammgenau geliefert, sodass zuhause weniger Lebensmittelverschwendung entsteht.
Contact info
HelloFresh Suisse AG - Obermatten 5, 5742, Kölliken, Switzerland
- hellofresh.ch
3.4
Average
2k reviews
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The fish dish I ordered came with…
The fish dish I ordered came with Pangasius fish! Was this mentioned in the recipe?
I would not have selected it if I knew.
It would be great to have bio options especially the meats and fish. I don't not mind paying a little more at all ;-) Additionally the seasonings and marinades are full of taste enhancers and additives. But I understand that this is convenience so it's ok to have it once a week.
22 August 2026
Reply from HelloFresh Schweiz
Hello Emily,
thank you for taking the time to share your detailed feedback with us. We are sorry to hear that you were disappointed with the choice of fish in your meal and that our current offerings regarding organic options and ingredients did not fully meet your expectations.
Your comments about wanting organic meat and fish options, as well as your feedback regarding our seasonings and marinades, are very important to us. We will get in touch with you shortly to address your concerns directly.
Your HelloFresh Team
The food and flavours are nice and its…
The food and flavours are nice and its great to eat something different. Sometimes some ingredients as the tomatoes come smashed
10 July 2026
Reply from HelloFresh Schweiz
Hallo Melina,
vielen Dank für Dein Feedback und Deine Bewertung! Es freut uns sehr zu hören, dass Dir das Essen und die vielfältigen Geschmackserlebnisse gefallen und Du durch uns neue Gerichte ausprobieren kannst.
Es tut uns allerdings sehr leid, dass manche Zutaten, wie zum Beispiel die Tomaten, bei der Lieferung beschädigt bei Dir ankommen. So sollte das natürlich nicht sein, denn wir möchten Dir stets ein perfektes Kocherlebnis bieten.
Wir bitten Dich daher, Dich noch einmal direkt bei unserem Kundenservice zu melden. Unser Team hilft Dir gerne weiter, um eine passende Lösung für Dein Anliegen zu finden und sicherzustellen, dass Deine nächsten Kochboxen wieder einwandfrei bei Dir eintreffen.
Dein HelloFresh Team
Could be improved with minor changes
Would be great if recipes could be provided in English as well (should be easy to do these days with AI?). I also find it difficult that there isn’t a way to opt out of the automatic delivery as far as I can tell. So if you forget to choose your meals 5 days in advance you end up with a random selection. I don’t think 5 days ahead about my meal plan every week – exactly the reason why I use HelloFresh.
23 July 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Silvia,
thank you for taking the time to share your feedback with us. We always appreciate hearing where we can improve to make your experience even better.
We would love to look into your concerns regarding the language options and your subscription settings. To help you with this, we have just requested additional contact information from you via Trustpilot.
Through this request, you have the opportunity to send us a private message containing your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be happy to assist you further.
Your HelloFresh Team
Tasty food with many recipes
They offer a lot of different meals. There is always something interesting to choose from.
Delivery works fine and the recipes are easy to understand. Portions are also big and a meal will not leave you hungry.
7 July 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you are enjoying the wide variety of recipes and that there is always something interesting catching your eye.
It is also fantastic to know that the delivery is running smoothly, the steps are easy to follow, and the portion sizes are leaving you completely full and satisfied—that is exactly how a great cooking experience should feel!
Quick Tip: If you ever want to explore even more variety, don't forget to check out our **"Add-Ons"** section before your weekly deadline. There you can find extra snacks, quick lunches, desserts, and sides to complement your main meals!
If you ever need assistance with your deliveries or plan settings, please feel free to reach out to our customer service team anytime.
We wish you continued fun in the kitchen and many more delicious meals ahead!
Your HelloFresh Team
Mjiami!
Great concept, great meals. Customer support has sometimes technical issues, but it is very helpful once it works.
16 July 2026
Unprompted review
Reply from HelloFresh Schweiz
Hallo Luke,
vielen Dank für Deine tolle Rückmeldung! Es freut uns wirklich sehr zu hören, dass Du unser Konzept großartig findest und Dir die Gerichte so gut schmecken.
Wir danken Dir auch für Dein ehrliches Feedback zu unserem Kundenservice. Es ist schön zu wissen, dass unser Team Dir weiterhelfen konnte, sobald der Kontakt stand. Gleichzeitig bedauern wir es natürlich, dass es dabei manchmal zu technischen Problemen kam. Wir arbeiten kontinuierlich daran, unsere Systeme zu verbessern, damit die Kommunikation für Dich in Zukunft noch reibungsloser abläuft.
Solltest Du wieder einmal ein Anliegen haben – ob technischer Natur oder zu Deiner Box –, raten wir Dir, Dich einfach noch einmal direkt bei unserem Kundenservice zu melden. So können wir sofort und ganz gezielt auf Dein Anliegen eingehen.
Wir wünschen Dir weiterhin viel Freude beim Kochen und guten Appetit bei Deinen nächsten Gerichten!
Dein HelloFresh Team
You easily end up paying much more then you want and need
HelloFresh really feels like something in between scam and good quality. The quality is good, but it is super easy to much more than you actually sign up for and there is no way back.
Directly unsubscribe after using your promo or make a decision to become active member of the hello fresh universe. Else be ready to regret paying a lot of money for orders you dont want.
The recipes we actually chose were in fact quite good. But then if you don't immediately cancel the subscription or make it your primary hobby following up closely you may end up like us multiple times paying for menus you didnt order and that dont fit your diet. Once you are locked in and paid there is not even a chance to at least adjust the menu to something you can actually eat. We made the mistake wanting to make use of the promo offer twice and ended up paying much more. While I actually liked the food - I now decided to really quit for good after falling in the money trap the 3rd time and hellofresh making no efforts to help. Seems this system is built like that on purpose.
14 June 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Martin,
Thank you for sharing your experience with us. We are glad to hear that you appreciated our ingredient quality and found the recipes you selected yourself to be quite good. However, we deeply regret that our subscription model has caused you so much frustration and left you with such a negative impression. Please be assured that it is never our goal to make our customers feel misinformed or stuck in an unfair situation.
Our service is designed as a flexible weekly subscription where orders are processed automatically unless paused or customized before the weekly lock-in date. That being said, we completely realize how upsetting it is to be charged for boxes that do not match your dietary needs when a deadline is missed. Your feedback regarding transparency and the system's lack of flexibility is very valuable to us as we continuously work to improve our customer experience.
We would appreciate the opportunity to look into your specific case and review what happened. To do this, we have just reached out to you through Trustpilot to request additional contact details. This will allow you to send us a private message. In your reply, please include the following information: your first and last name, your customer number, your phone number, and the email address associated with your HelloFresh account.
Once we receive these details, we will immediately investigate your account history and do our best to assist you further.
Dein HelloFresh Team
You easily end up paying much more then you want and need
HelloFresh really feels like something in between scam and good quality. The quality is good, but it is super easy to much more than you actually sign up for and there is no way back.
Directly unsubscribe after using your promo or make a decision to become active member of the hello fresh universe. Else be ready to regret paying a lot of money for orders you dont want.
The recipes we actually chose were in fact quite good. But then if you don't immediately cancel the subscription or make it your primary hobby following up closely you may end up like us multiple times paying for menus you didnt order and that dont fit your diet. Once you are locked in and paid there is not even a chance to at least adjust the menu to something you can actually eat. We made the mistake wanting to make use of the promo offer twice and ended up paying much more. While I actually liked the food - I now decided to really quit for good after falling in the money trap the 3rd time and hellofresh making no efforts to help. Seems this system is built like that on purpose.
14 June 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Martin,
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the quality of our ingredients and the taste of the recipes you chose. At the same time, we are very sorry to hear that you felt frustrated by our subscription system and experienced issues with automatic deliveries. It is truly not our intention to make our customers feel misinformed, and we apologize for the inconvenience this has caused you.
Our service is based on a weekly subscription model, but we completely understand how disappointing it is when a deadline is missed and a box is automatically generated that does not match your dietary needs. We take your comments regarding transparency and user-friendliness very seriously, as we always want to make managing an account as clear as possible.
We would really like to look into your concern and review your case. For this reason, we have just requested additional contact information from you via Trustpilot. This gives you the opportunity to send us a private message. In this message, please provide us with the following details: your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive this information, we will be able to look into your account history and help you further.
Dein HelloFresh Team
Not so fresh
Can be great, but we've received moldy or otherwise inedible produce a few times. I would recommend you get the recipe cards and order the ingredients from coop@home or Migros Heimlieferservice. You get the same food with much higher quality ingredients.
25 May 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Jan,
thank you for your feedback. We are very sorry to hear that you have received moldy or inedible products on a few occasions, as this does not reflect our quality standards.
We would love to look into your case and have just requested additional contact information from you via Trustpilot. This gives you the opportunity to send us a private message.
Please provide us with the following information in your message: your first and last name, your customer number, your phone number, and the e-mail address linked to your HelloFresh account.
As soon as we receive your details, we will be able to help you further and find a solution.
Best regards
Your HelloFresh Team
Packaging issues and a promised pan that never arrived
In total, I ordered 6 meals. Twice there were recipe instructions where not all of the delivered items were actually needed. The spices were partly packaged in a way that their packaging could get soggy when it got damp—for example, when a salad was lying on top of it. Additionally, I clicked on a promotional link via Instagram that promised a pan after the third order. After the three orders, nobody at HelloFresh knew anything about it, so it was a nice scam.
21 May 2026
Unprompted review
Reply from HelloFresh Schweiz
Hallo D R,
vielen Dank für Dein ehrliches und detailliertes Feedback. Es tut uns aufrichtig leid zu hören, dass Deine Erfahrungen mit unseren Boxen und dem Kundenservice so enttäuschend waren.
Dass in den Rezeptanleitungen gelieferte Zutaten gar nicht erwähnt wurden, darf nicht passieren – das sorgt beim Kochen verständlicherweise für Verwirrung. Auch Dein Hinweis zu den Gewürzverpackungen ist sehr wertvoll. Die Verpackung sollte so beschaffen sein, dass sie durch die Feuchtigkeit von frischem Gemüse oder Salat nicht durchweicht. Das geben wir direkt an unsere Qualitätskontrolle weiter.
Besonders bedauern wir jedoch den Vorfall mit der Instagram-Aktion. Wenn mit einer Pfanne als Prämie nach der dritten Bestellung geworben wird, muss dieses Versprechen auch eingehalten werden. Dass unser Support angeblich nichts von dieser Aktion wusste, ist absolut nicht in Ordnung und wir verstehen vollkommen, dass Du Dich hier betrogen fühlst. Das war garantiert keine Absicht, sondern vermutlich ein systemischer Fehler bei der Zuordnung des Aktionscodes.
Wir möchten die Sache mit der Prämie sowie die Mängel an den Rezepten und Verpackungen sehr gerne prüfen. Dazu haben wir Dir gerade eine Find Reviewer Anfrage geschickt, über die Du uns eine private Nachricht schicken kannst.
Bitte übermittle uns in dieser Nachricht Deinen Vor- und Nachnamen, Deine Kundennummer, Deine Telefonnummer und die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist. Falls Du noch einen Screenshot oder Details zu der Instagram-Aktion hast, lass uns das gerne wissen.
Sobald wir Deine Angaben erhalten haben, werden wir den Fall prüfen, um eine Lösung für Dich zu finden.
Dein HelloFresh Team
Awful delivery service
In the past, we loved Hello Fresh - probably went almost 1 entire year with weekly deliveries. Then about a year and a half ago, after a pause, we ordered again. It was summer, over 35 degrees outside. Package was with the courier, expected to arrive on Tuesday afternoon. Did not arrive until Friday, rotten, smelly, a horror show. Took MANY long discussions with customer service to get a full refund, which is ridicolous. This week gave it another try. At 8:30pm we still hadn't received anything. Package either arrived late evening (without a ring at the door), or the next day - i cannot say. But the unreliable delivery service by DPD is the reason I cancelled my subscription.
5 May 2026
Unprompted review
Reply from HelloFresh Schweiz
Hallo Erica,
vielen Dank für Dein ehrliches Feedback. Es freut uns zu hören, dass Ihr HelloFresh früher ein ganzes Jahr lang gerne genutzt habt, aber es tut uns wahnsinnig leid, dass Eure Rückkehr nach der Pause so negativ verlaufen ist.
Dass eine Lieferung bei über 35 Grad Celsius mehrere Tage verspätet eintrifft und dann in einem unzumutbaren Zustand bei Euch ankommt, ist ein absoluter Albtraum. Wir verstehen vollkommen, dass es frustrierend ist, wenn man dann noch langwierige Diskussionen mit dem Kundenservice führen muss, um eine Rückerstattung für offensichtlich verdorbene Ware zu erhalten. Das sollte eine Selbstverständlichkeit sein.
Es ist zudem sehr enttäuschend, dass auch der neue Versuch in dieser Woche durch eine unzuverlässige Zustellung seitens DPD beeinträchtigt wurde. Wenn die Box ohne Benachrichtigung spät am Abend oder erst am nächsten Tag ankommt, geht die Planung für das Abendessen und das Vertrauen in die Frische verloren. Wir verstehen absolut, dass dies für Dich der Grund war, das Abonnement zu kündigen.
Wir möchten Dein Anliegen bezüglich der Lieferprobleme mit DPD und Deine Erfahrungen mit dem Support intern prüfen und haben Dir gerade eine Find Reviewer Anfrage geschickt. Dadurch hast Du die Möglichkeit, uns eine private Nachricht zu schicken.
Bitte übermittle uns in dieser Nachricht Deinen Vor- und Nachnamen, Deine Kundennummer, Deine Telefonnummer und die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist.
Sobald wir Deine Angaben erhalten haben, können wir uns den Fall genauer ansehen.
Dein HelloFresh Team
Everything has been almost good
Everything has been almost good, but some avocados came not ripe enough to use them and there was once one onion unusable.
13 March 2026
Reply from HelloFresh Schweiz
Hallo,
thank you for your feedback! I am sorry to hear that the quality of the avocados and the onion did not meet your expectations this time. We want you to enjoy every ingredient in your box.
To make sure we can address this for you directly, could you please contact our customer service again, so we can find a solution for you.
We appreciate your help in making our service better for you!
Your HelloFresh Team
The idea is amazing
The idea is amazing, no need to do groceries, no need to think what to prepare. The delivery could be better, with more specific time frames. I’m not a fan of letting the chicken sit outside for a long time. Finally some ingredients are not always good quality.
2 May 2026
Unprompted review
Reply from HelloFresh Schweiz
Hi Alix,
thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you love the convenience of our service and the idea of skipping grocery shopping and meal planning. Your positive experience with the concept itself means a lot to us.
However, I am sorry to hear that you have encountered issues with the delivery time frames and the quality of some ingredients. We want every meal to be fresh and enjoyable for you, and it is certainly not our standard that you should worry about the condition of your food upon arrival.
To ensure we can look into this specifically for you and address the quality and delivery issues you experienced, could you please reach out to our Customer Service team again? This will allow us to investigate the specific delivery and ingredients involved and find a proper solution for you.
We appreciate your honesty, as it helps us improve our service for you and all our customers. We hope to provide you with a much better experience next time!
Your HelloFresh Team
Reply from HelloFresh Schweiz
Hallo Pablo,
vielen Dank, dass Du Dir die Zeit genommen hast, Deine Erfahrung mit uns zu teilen.
Es tut uns leid zu hören, dass Du mit der Qualität des Fleisches nicht zufrieden warst und den Eindruck hattest, dass ein hoher Anteil an Linsen in den Gerichten enthalten war. Wir verstehen gut, dass die Erwartung an hochwertige Zutaten und eine ausgewogene Rezeptgestaltung für Dich sehr wichtig ist.
Dein Feedback nehmen wir sehr ernst, da wir stetig daran arbeiten, sowohl die Qualität unserer Produkte als auch die Zusammenstellung unserer Rezepte zu verbessern. Gerade Hinweise wie Deine helfen uns dabei, genauer hinzuschauen und mögliche Schwachstellen zu erkennen.
Wir möchten Dein Anliegen daher gerne im Detail prüfen und gemeinsam mit Dir eine Lösung finden. Aus diesem Grund haben wir Dir soeben eine „Find Reviewer“-Anfrage geschickt. Über diese kannst Du uns ganz einfach eine private Nachricht senden.
Bitte übermittle uns darin folgende Informationen:
Deinen Vor- und Nachnamen
Deine Kundennummer
Deine Telefonnummer
Die E-Mail-Adresse, die mit Deinem HelloFresh-Konto verknüpft ist
Sobald wir Deine Angaben erhalten haben, werden wir Deinen Fall individuell prüfen und uns schnellstmöglich bei Dir zurückmelden, um Dir weiterzuhelfen.
Vielen Dank für Dein ehrliches Feedback.
Dein HelloFresh Team
We havr enjoyed Hello Fresh since a few…
We havr enjoyed Hello Fresh since a few weeks, twice a week and we really like the variety and the quality is good too.
18 January 2026
Reply from HelloFresh Schweiz
Hello Aurora,
thank you so much for your kind review! We are delighted to hear that you have been enjoying your HelloFresh boxes for the past few weeks and that you like the variety and quality of our meals.
It is great to have you cooking with us twice a week, and we hope to continue providing you with delicious experiences in the future.
Should you ever have any questions or need assistance with your account, please do not hesitate to reach out to our customer service team so that we can address your concerns directly.
Your HelloFresh Team
The first box did not arrive as…
The first box did not arrive as expected, but at least customer support was helpful and generous. Apart from that, the other box arrived in time / quality.
10 March 2026
Unprompted review
Reply from HelloFresh Schweiz
Hallo Andreas,
vielen Dank für Deine Bewertung und Dein ehrliches Feedback. Es freut uns sehr zu hören, dass unser Kundenservice Dir in der Situation mit der ersten Box hilfreich und großzügig zur Seite stehen konnte. Genau das ist uns wichtig – dass Du Dich gut betreut fühlst, auch wenn einmal etwas nicht wie geplant läuft.
Es tut uns leid, dass die erste Lieferung nicht wie erwartet angekommen ist. Wir wissen, wie wichtig eine zuverlässige Zustellung für Dich ist, und nehmen solche Rückmeldungen sehr ernst. Um sicherzustellen, dass wir Dein Anliegen vollständig nachvollziehen und zukünftige Lieferungen reibungslos verlaufen, empfehlen wir Dir, Dich noch einmal direkt bei unserem Kundenservice zu melden. So können wir gemeinsam prüfen, was genau passiert ist und wie wir Dich bestmöglich unterstützen können.
Umso schöner ist es zu hören, dass die darauffolgende Box pünktlich und in der gewünschten Qualität bei Dir angekommen ist. Wir arbeiten kontinuierlich daran, unsere Abläufe zu verbessern, damit Du Dich jederzeit auf Deine Lieferung verlassen kannst.
Vielen Dank, dass Du Dir die Zeit genommen hast, Deine Erfahrungen mit uns zu teilen. Dein Feedback hilft uns, unseren Service weiter zu optimieren und noch besser auf Deine Bedürfnisse einzugehen.
Dein HelloFresh Team
it is what just what i needed,
it is what i needed,
: ideas, ingredients ready and the right amount for the family
2 March 2026
Unprompted review
Reply from HelloFresh Schweiz
Hallo Alicia,
vielen Dank für Deine Rückmeldung! Es freut uns sehr zu hören, dass HelloFresh genau das ist, was Du gebraucht hast – frische Ideen, die passenden Zutaten und die richtige Menge für Deine Familie. Genau das möchten wir erreichen: Dir den Kochalltag zu erleichtern und gleichzeitig leckere und abwechslungsreiche Gerichte zu bieten.
Es ist schön zu wissen, dass unser Service Dir hilft, den Aufwand für Planung und Einkauf zu reduzieren, sodass Du Dich voll auf das Kochen und gemeinsame Essen mit Deiner Familie konzentrieren kannst.
Falls es einmal Fragen oder kleinere Probleme mit Deiner Lieferung geben sollte, zögere bitte nicht, Dich direkt an unseren Kundenservice zu wenden. So können wir sofort auf Dein Anliegen eingehen und sicherstellen, dass alles reibungslos für Dich läuft.
Vielen Dank, dass Du Teil von HelloFresh bist – wir freuen uns, Dich weiterhin mit leckeren Rezepten zu unterstützen!
Dein HelloFresh Team
Reply from HelloFresh Schweiz
Hello Nina,
thank you for your great feedback! We are very happy to hear that you enjoyed the freshness and the taste of our meals.
Should you ever have any specific questions, please feel free to contact our customer service team so that we can address your concerns directly.
We wish you continued joy while cooking!
Dein HelloFresh Team
Too many processed food.
2 February 2026
Reply from HelloFresh Schweiz
Hello Luiz,
Thank You very much for sharing Your feedback with us. We truly appreciate You taking the time to let us know Your thoughts regarding the ingredients in Your boxes.
We are sorry to hear that You feel our recipes contain too much processed food. Our goal at HelloFresh is to provide You with high-quality, fresh ingredients that make cooking at home both easy and enjoyable. While we sometimes include pre-packaged components like sauces, dressings, or specific spice blends to save You time and ensure a consistent flavor, we always aim to balance these with plenty of fresh produce.
We recommend that You take another look at our weekly changing menu, as we offer a wide variety of recipes every week. You might find that some categories or specific dishes align better with Your preference for whole, unprocessed foods. By selecting Your meals carefully, You can ensure that Your box perfectly matches Your dietary needs and Your taste.
If You have specific examples of products You were unhappy with, or if You would like to discuss this further, we would love for You to contact our customer service team again. This allows us to look directly into Your concerns and ensure that Your experience with Your next delivery is much more to Your satisfaction.
Dein HelloFresh Team
all ingredients for a healthy meal.
17 February 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Caroline,
Thank you so much for Your positive feedback! It truly warms our hearts to hear that You are enjoying all the ingredients for Your healthy meals. Our goal is to provide You with everything You need to cook fresh and nutritious dishes right at home.
We take great pride in sourcing high-quality products so that Your cooking experience is as simple and beneficial for Your lifestyle as possible. It is wonderful to know that we are meeting Your expectations in providing those healthy essentials for Your kitchen.
Should You ever have any specific questions about the nutritional values or if You feel like something is missing from Your selection, please do not hesitate to reach out to our customer service. We are always here to listen and respond directly to Your needs to ensure Your journey with us remains excellent.
We hope You continue to enjoy the variety and health benefits of Your weekly HelloFresh boxes!
Dein HelloFresh Team
Great variety but long time on the road!
I liked the fact we cooked things we may not normally cook. I don't like the fact that I have to place an order by latest Thursday for the following Wednesday delivery; and that the food is "on the road" so long. Also, there is a lot of packaging. Ideally, I would like to have my first meal of the week delivered for Monday consumption, not Wednesday.
18 February 2026
Unprompted review
Reply from HelloFresh Schweiz
Hello Sunita,
Thank you so much for Sharing Your honest thoughts with us! We are thrilled to hear that You enjoyed cooking dishes that You might not normally try – sparking that culinary curiosity is exactly what we aim for with our recipes.
However, we completely understand Your concerns regarding the ordering deadline. To ensure that we only source the freshest ingredients directly from our producers and to minimize food waste, we currently require that lead time for our planning. We also take Your feedback regarding the time the food spends "on the road" very seriously. We use specialized cooling technology and insulation to ensure Your ingredients arrive in perfect condition, but we understand Your perspective.
We also hear You loud and clear regarding the packaging. We are constantly working on finding more sustainable solutions to protect Your food while reducing our environmental footprint. Your feedback is incredibly valuable in helping us improve in this area.
Regarding Your wish for a Monday delivery instead of Wednesday: In many areas, we already offer various delivery days. We would recommend that You reach out to our customer service team directly or check Your account settings to see if an earlier slot is available for Your specific zip code. This way, we can address Your request directly and see if we can help You start Your culinary week even sooner.
We appreciate Your openness and look forward to inspiring You with many more exciting recipes in the future!
Your HelloFresh Team
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