I booked my ticket for the Flamengo match at Maracanã through Hellotickets, expecting nothing more than a simple online purchase. What I found instead was an extraordinary level of care and organ... See more
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Assistere ad una partita del Manchester United all’Old Trafford è stato emozionante! Tutto ha funzionato, anche il servizio clienti ha risposto ad ogni domanda con molta gentilezza. Consigliato 👍🏻
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I purchased tickets for the match Manchester utd vs Everton. I asked Hellotickets for some information about the football matches rules in England and I received prompt, useful and kind answers. Ever... See more
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DO NOT BUY ANYTHING FROM THIS SITE AT ALL. I BOUGHT TWO TICKETS. ONE FOR ME AND ONE FOR A FRIEND OF MINE WHO CAN’T COME, SO I ASKED TO CHANGE THE NAME ON HER TICKET. THEY TOLD ME THERE'S NO WAY TO... See more
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Company details
Hellotickets
Written by the company
- I tuoi ricordi cominciano qui
- Scopri le migliori esperienze intorno al mondo
Contact info
Italy
- hellotickets.it
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
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Reply from Hellotickets
Excellent!
Thank you for your review — we’re thrilled that everything went perfectly.
Best regards,
Victor L.
Firstly worries about situation with the names on the tickets and long time of response, then situation was issued.
I bought two tickets for the OneRepublic concert in Bologna on October 10, 2025, through Hellotickets (August 18th, 2025 order #1573843). The official organizers and authorized sellers (Ticketmaster, TicketOne, Vivaticket) confirmed that this event is subject to the Italian Battelli law (Legge di Bilancio n. 145/2018), which requires that tickets must bear the attendee’s real names matching their ID.
I have contacted Hellotickets many times (with multiple support requests, all marked “Solved”), but received no clear confirmation that the tickets will have my name (Semen Boberov) and my mother’s name (Olena Boberova). I also have no information on how we can enter the concert if the tickets show different names, which would make them invalid under the law.
This situation is very stressful and disappointing. I am traveling all the way from Canada to attend this special event with my mother, yet I have no guarantee that we will be allowed in. I cannot get a refund because of Hellotickets’ policy, nor can I sell these tickets, since the name on the ticket must match the buyer and the attendee according to the law.
I sincerely hope Hellotickets understands the importance of this and will provide a clear and reassuring response. I want to attend the concert and enjoy this experience without this uncertainty hanging over me. I will be closely monitoring this situation and updating my review here accordingly.
Please note, this is my preliminary review and may be updated based on how Hellotickets resolves the issue.
Update: I received both tickets in my email. Initially, both tickets were issued in my name, but after contacting customer service through WhatsApp, the issue was quickly resolved. I am now waiting for the event day and will provide an update on how it goes.
13 September 2025
Unprompted review
Reply from Hellotickets
Thank you very much for your review!
Best regards,
Victor L.
Claudia
Claudia, the girl, is really very good, I highly recommend her!!
6 September 2025
Unprompted review
Reply from Hellotickets
Hi Laura,
Thank you very much for your kind words. We are pleased to know that Claudia provided you with excellent service. We look forward to welcoming you again soon for new experiences with Hellotickets.
Best regards,
Luise S.
Last minute Coldplay Wembley tickets
Buying tickets on Hellotickets was quick and easy.
The confirmation email could have been a bit more detailed, as it initially caused me some doubts and concerns.
However, when I requested clarification closer to the concert date, the customer service team replied promptly and thoroughly.
A few days before the event, I received clear instructions on how to access the tickets, and everything worked perfectly.
One possible improvement would be to offer a live chat option for customers with an active order number, in case of last-minute issues.
26 August 2025
Unprompted review
Reply from Hellotickets
Thank you for your positive feedback. We are pleased to know that purchasing your Coldplay Wembley tickets was quick and easy and that our team was able to assist you promptly.
We appreciate your suggestions regarding the confirmation email and the possibility of a live chat option. Your input is valuable and helps us improve our service.
We look forward to welcoming you again soon for new experiences with Hellotickets.
Mariana Y.
Refund there is not exist at all
Refund there not exist at all. You cant refund any tickets which was bought over there. Their process fee are 50 euro per EACH(!!!) ticket. And you will not see them till your bank will charged your card. This is the worst experience to buy tickets in my life.
BE CAREFULL! AVOID THIS SITE AND SERVICE AT ANY COST!!!
Updt: So if you want to get your fee for all your efforts I am not against it. I just want to know what are yours fees BEFORE I will buy your ticket with your fees (like every respectable to the customer business does: from airlines to amazon). As well as information about your special conditions for refund, which is possible ONLY if event was canceled.
12 August 2025
Unprompted review
Reply from Hellotickets
Hello,
Thank you for giving us your opinion.
At Hellotickets, we offer access to hundreds of tickets at the lowest prices. We put you in touch with dozens of suppliers in different countries and work hard to ensure you have the best possible experience before, during, and after your purchase, right up to the doors of the venue or the start of the activity. With this in mind, our commissions are modest, and at the end of the day, that's what we receive for all this work.
We appreciate you taking the time to leave us a review.
Best regards,
The Hellotickets team.
Reply from Hellotickets
Hi,
Thank you very much for your positive feedback. We are pleased to know that you had a great experience with Hellotickets. We look forward to assisting you again for your future adventures.
Elsa A.
Reply from Hellotickets
Ciao,
La ringraziamo molto per il suo entusiasmo! Siamo lieti che la sua esperienza sia stata così positiva. Speriamo di poterla accogliere nuovamente presto per altre avventure con Hellotickets.
Cordiali saluti,
DO NOT BUY ANYTHING FROM THIS SITE AT ALL. NON COMPRATE ASSOLUTAMENTE NULLA DA QUESTO SITO.
DO NOT BUY ANYTHING FROM THIS SITE AT ALL. I BOUGHT TWO TICKETS. ONE FOR ME AND ONE FOR A FRIEND OF MINE WHO CAN’T COME, SO I ASKED TO CHANGE THE NAME ON HER TICKET. THEY TOLD ME THERE'S NO WAY TO CHANGE THE NAMES ON THE TICKET.
THEY DO NOT ACCEPT ANY JUSTIFICATION AND SIMPLY REJECT ANY REQUEST FOR CHANGE WITHOUT ANY REASON. BAD SERVICE AND ABOVE ALL, UNCARING AND NOT AT ALL EMPATHETIC TO CUSTOMERS' NEEDS. NEVER AGAIN !!!!
NON COMPRATE ASSOLUTAMENTE NULLA DA QUESTO SITO. AVEVO COMPRATO DUE BIGLIETTI, UNO PER ME ED UNO PER UNA MIA AMICA CHE NON PUÒ VENIRE PERCUI HO CHIESTO DI CAMBIARE IL NOME SUL SUO BIGLIETTO. MI HANNO DETTO CHE NON C’È MODO DI POTER CAMBIARE I NOMI SUL BIGLIETTO. NON ACCETTANO NESSUNA GIUSTIFICAZIONE E SEMPLICEMENTE RESPINGONO IMMOTIVATAMENTE OGNI RICHIESTA DI CAMBIO. PESSIMO SERVIZIO E SOPRATTUTTO, MENEFREGHISTI E PER NULLA EMPATICI CON LE NECESSITA' DEI CLIENTI. MAI PIU'!!!!
10 August 2025
Unprompted review
Reply from Hellotickets
Hello,
We are sorry to hear that you had a bad experience.
Unfortunately we have not been able to locate your comrpa since after requesting it you have not provided us with any data to do so. If you have made a purchase with us please contact us so we can get back to you as soon as possible.
Best regards,
The Hellotickets team.
Reply from Hellotickets
Ciao,
La ringraziamo per il suo feedback positivo. Siamo lieti che abbia trovato un ottimo prezzo e che la sua esperienza con Hellotickets sia stata soddisfacente. Speriamo di poterla assistere nuovamente per le sue prossime avventure.
Mariana Y.
Its for real. No fake.
Its for real. No fake.
Real tickets arrived with TICKETMASTER days before. Super.
25 July 2025
Reply from Hellotickets
Thank you for your feedback. We are pleased to know that you received your authentic tickets on time and had a positive experience. Should you require any further assistance, please do not hesitate to contact us.
Best regards
We ordered and payed for Skip the…
We ordered and payed for Skip the line: Vatican Museums, Sistine Chapel & St Peters Tour but only got St Peters Tour.
When we write to you an AI answers and can not help us. When we call you it is 16 persons before us.
1 July 2025
Unprompted review
Reply from Hellotickets
Hello Kajsa,
We are sorry to hear that you had a bad experience.
As we have informed you in our communications when you chose your activity, you selected the option that does not include the Vatican Museums and the Sistine Chapel. We have also confirmed that our colleagues responded to all your communications as soon as possible.
Best regards,
The Hellotickets team.
Our Captain was fantastic
Our Captain was fantastic, we really enjoyed the tour, we would recommend to our best friends!
17 June 2025
Reply from Hellotickets
Hello!
Thank you for sharing your fantastic experience! We're thrilled to hear that you enjoyed the tour and had a great time with your captain. Your recommendation truly means a lot to us. We look forward to welcoming you back soon for more adventures with Hellotickets!
Best,
Elsa A.
If you want to see and know more about…
If you want to see and know more about the changing of the guard this is the tour for you! Always in the right place at the right time, Rachel the super expert and super nice guide!
7 June 2025
Reply from Hellotickets
Hello!
Thank you for sharing your fantastic experience! We're thrilled to know you enjoyed the changing of the guard tour and that Rachel's expertise and kindness made it even more special. We look forward to welcoming you back soon for more adventures with Hellotickets!
Best,
Amazing experience in the Dubai desert
I absolutely recommend the experience with the OceanAir Travels team. They were competent and always on top with security and safety. The dinner was amazing, the best of the entire week we spent in Dubai.
12 May 2025
Unprompted review
Reply from Hellotickets
Thank you for sharing your amazing experience in the Dubai desert! We're delighted to know that the OceanAir Travels team ensured your safety and that you had such a memorable dinner. Your recommendation truly means a lot to us. We look forward to welcoming you back soon for more adventures with Hellotickets!
Fake tickets, no refund
Tickets that were issued were fake, Hellotickets denied refund.
We purchased Roma tickets on the 16th of March. The tickets were under a different name, when scanned at the gate we were denied entry. I have been emailing back and forth with their customer service for two months and have just been denied a refund, despite answering all of their many, many queries.
Avoid using this company.
16 March 2025
Unprompted review
Reply from Hellotickets
Hello Hugo,
We are sorry that your experience was not to your liking.
We have checked with the supplier that the tickets were valid to access the event.
On our side we have done everything in our power so that you could enjoy the experience, and we have tried to give you all the help possible to solve all the questions you had after we sent the tickets to the email indicated during the purchase process.
We remain at your disposal for any questions or doubts you may have.
Best regards.
The Hellotickets team.
Smooth experience
The purchase process was smooth and straightforward. I received my tickets 72 hours before the event, and adding them to my Apple Wallet was quick and effortless.
7 May 2025
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear that the purchase process was smooth and that adding your tickets to Apple Wallet was effortless. We hope to see you again soon for new adventures in Hellotickets.
The guide and the driver has been very…
The guide and the driver has been very kind, competence!!!
1 May 2025
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear that both the guide and the driver were kind and competent. Your feedback motivates us to keep delivering great service. We hope to see you again soon for new adventures in Hellotickets!
Elsa A.
Reply from Hellotickets
Grazie mille per la tua recensione positiva! Siamo felici che il tour di Cracovia e la preparazione del nostro personale abbiano soddisfatto le tue aspettative.
Ti aspettiamo presto per nuove avventure con Hellotickets!
Elsa A.
Fantastic Experience!
11 April 2025
Unprompted review
Reply from Hellotickets
Thank you for sharing your fantastic experience! We are thrilled to hear that you had such a positive time with Hellotickets. We hope to see you again soon for new adventures in Hellotickets!
Missing tickets
I have originally received the tickets for my booking #1314180 but then randomly they disappered, went missing from the website and if i check my wallet they have been updated as invalid even if the event has not taked place yet
5 April 2025
Unprompted review
Reply from Hellotickets
Salve Francesco,
Siamo spiacenti di sapere che ha avuto una brutta esperienza.
Abbiamo verificato che i nostri colleghi abbiano elaborato il tuo reclamo nel più breve tempo possibile e hanno già provveduto al rimborso del tuo acquisto.
Restiamo a sua disposizione per qualsiasi domanda. Cordiali saluti,
Il team di Hellotickets.
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