We ordered and payed for Skip the…
We ordered and payed for Skip the line: Vatican Museums, Sistine Chapel & St Peters Tour but only got St Peters Tour.
When we write to you an AI answers and can not help us. When we call you it is 16 persons before us.
1 July 2025
Unprompted review
Reply from Hellotickets
Hello Kajsa,
We are sorry to hear that you had a bad experience.
As we have informed you in our communications when you chose your activity, you selected the option that does not include the Vatican Museums and the Sistine Chapel. We have also confirmed that our colleagues responded to all your communications as soon as possible.
Best regards,
The Hellotickets team.