Our Polish VAT number was deregistered in March 2026. Hellotax never noticed – we discovered it ourselves 7 weeks later via VIES. They confirmed a revocation was possible and we authorized it same... See more
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The big plus I've found with Hellotax compared to other tax management platforms is that you are talking with real, genuinely helpful people rather than an AI bot or a dashboard interface. It makes su... See more
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We’ve been working with HelloTax for about 2 years now and are very happy with their services! They are able to most things related to accounting and VAT numbers in Europe and if they can’t do someth... See more
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We are middle sized company exporting quality turkish products to European Union. We don’t have much experience with Europe market so we are worried about tax stuff because our clients from many count... See more
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Company details
Written by the company
hellotax offers VAT Registrations & Returns for eCommerce sellers that want to expand their business to or within Europe.
Contact info
Calle de Versalles 3c, 03560, El Campello, Spain
- 685 94 64 50
- support@hellotax.com
- hellotax.com
3.7
Average
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
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Legit and trustworthy tax agent
Legit and trustworthy tax agency for start-up businesses and seasoned businesses, they guide and assist me in setting up my tax registration in Germany, seamlessly and axceeded my expectations.
14 July 2026
Unprompted review
Reply from hellotax
Hi asiakas,
Thank you very much for your kind feedback! We are delighted to hear that our team guided you smoothly through your German tax registration and exceeded your expectations.
We truly appreciate your trust in hellotax and look forward to continuing to support your business.
The hellotax Team
VAT deregistered, deadline missed, €1,000+ in avoidable costs
Our Polish VAT number was deregistered in March 2026. Hellotax never noticed – we discovered it ourselves 7 weeks later via VIES.
They confirmed a revocation was possible and we authorized it same day. It was never submitted before the deadline. The result: a full re-registration process, new company documents, sworn translations – over €1,000 in costs that would have been completely avoidable.
On top of that, €300 was charged to our card when only €150 was authorized.
We filed a formal complaint. Weeks later – still no active VAT number, still no response from senior management.
6 July 2026
Unprompted review
Reply from hellotax
Hi Max,
We are very sorry to hear about your experience and understand how serious and frustrating this situation must be.
Please get in touch with our Customer Support team and provide your company name and case reference so that we can review the matter in detail and escalate it to the appropriate team.
As your case involves confidential tax and account information, we are unable to discuss the details publicly, but our team will be able to investigate the VAT deregistration, the missed deadline, and the payment concern directly with you.
The hellotax Team
Good and reliable service
Good and reliable service, which helps to setup a lean inhouse administrative organisation.
1 July 2026
Unprompted review
Reply from hellotax
Hi Konstantin,
Thank you for your positive feedback. We are pleased to hear that you find our service reliable and that hellotax has helped you build a leaner and more efficient in-house administrative setup.
We truly appreciate your trust and look forward to continuing to support your business.
The hellotax Team
They work good en really quick and I…
They work good en really quick and I like that
25 June 2026
Unprompted review
Reply from hellotax
Hi YL,
Thank you very much for your positive feedback! We are happy to hear that you were satisfied with our service and especially with the speed of our team.
We truly appreciate your trust in hellotax and look forward to continuing to support you.
The hellotax Team
Absolute disaster.
Absolute disaster.
This company promised to make my tax declarations easier. It turned out that they make it more expensive, and more difficult.
They completely overcharged for a registration that I could have easily done myself.
And then before even presenting the first declaration they wanted a lot more money to connect my Shopify stores. Even though I mentioned upfront our situation and they said it was no problem.
They mainly work with VA and outsourced partners.
I really would not recommend working with them.
10 June 2026
Unprompted review
Reply from hellotax
Hi Ines,
We are very sorry to hear that your experience with hellotax did not meet your expectations.
Pricing, the scope of the registration service, and any additional costs related to connecting ecommerce stores should always be communicated clearly before work begins. We understand how frustrating it must have been to discover additional requirements and costs after you had already explained your setup.
We would like to review your case carefully, including the information provided during onboarding, the registration charges, and the proposed Shopify connection fees. Please contact our support team with your account details and reference this review so that we can investigate what happened and discuss a suitable resolution with you.
Thank you for sharing your feedback. It helps us identify where our communication and processes need to improve.
The hellotax Team
Great platform with helpful support
The big plus I've found with Hellotax compared to other tax management platforms is that you are talking with real, genuinely helpful people rather than an AI bot or a dashboard interface. It makes such a difference. The onboarding process is good, via video call, and the platform is straight forward to use for reporting.
21 May 2026
Unprompted review
Reply from hellotax
Dear Abi,
Thank you very much for your kind review.
We’re happy to hear that you had a positive experience with our support team and onboarding process. At hellotax, we believe that VAT compliance should not only be handled through a platform, but also with real human support when it matters.
It’s great to know that the platform has been straightforward to use for your reporting, and we truly appreciate your feedback.
Kind regards,
The hellotax Team
RUN!!!!
I would like to discourage anyone from engaging their services. I contracted them to file my UK VAT returns. They charged me for the setup fee, which I was ok with in the beginning, but they then said they would have to charge me for back fillings even though my first return submission date was not for another month! I felt like I had no choice since I needed a VAT filling service ASAP. Little did I know it would only be downhill from there. When I asked them how I could upload my supplier invoices to the platform they told me it would be an additional 25€ per invoice because I only had the cheapest package! How in the world is that possible?!? I was never informed of this, if I had I would never signed up for the service in the first place! And the sales person told me to go with that package since I had no sales yet! One month or so after the VAT return submission deadline I randomly check my HMRC account and to my surprise they never filled the return which was now overdue! I immediately emailed them and got a response that they would have to look into it internally. It took them days to “look into it” and the only excuse was that it was missed because my filling deadline was not “regular” filling periods. Like what do you mean!!? You are paid for this, do you expect all your clients to sign up for VAT only quarterly on the dot to fit your needs? I ended up reaching out to someone else and paying them to file the VAT return because it was so overdue! I told them the service was terminated effective immediately and demanded a full refund. It took them weeks to approve it because they were still “looking into it internally” I had to threaten them with a credit card charge back to get a refund. They only refunded for the so called back-fillings and monthly fees. Luckily my credit card company approved a refund for the setup fee which is in my opinion deserved given that amount of stress and hassle they caused and I never got to use the service I setup for. STAY AWAY!
5 April 2026
Unprompted review
Reply from hellotax
Dear Daniela,
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating and stressful this situation must have been.
We take your concerns very seriously and would like to review your case in detail with the responsible team. Since we cannot discuss account-specific information publicly, please reach out to our support team directly so we can investigate everything properly and clarify the situation with you.
You can contact us with your account details and reference to this review.
We sincerely apologize for the inconvenience caused and appreciate the opportunity to look into this further.
Kind regards,
The hellotax Team
Big shout out to Hello Tax
VAT remitting is not my favorite activity but HelloTax makes it as easy as possible. Their customer service has exceeded my expectations because of their responsiveness, professionalism, patience and knowledgeability. Another plus is that HelloTax rates are predictable and easy to understand, no unexpected add-ons.
4 May 2026
Unprompted review
Reply from hellotax
Thank you so much for your kind review, Ann.
We’re very happy to hear that hellotax has made VAT remitting easier for you and that our customer service exceeded your expectations. Responsiveness, professionalism, patience, and clear communication are exactly what we aim to provide.
We also appreciate your feedback on our transparent and predictable pricing. Thank you for trusting hellotax and for sharing your experience.
I am very happy with my experience with Hellotax …
I am very happy with my experience with this reputable company. They operate with high professionalism and quality. To avoid any accounting risks, I highly recommend working with HelloTax. You will stay informed about all their activities, and their prompt communication will truly put you at ease and worry-free. My advice to you is: don't hesitate to subscribe to HelloTax.
30 April 2026
Unprompted review
Reply from hellotax
Thank you so much for your wonderful review, Amer.
We’re very happy to hear that you had such a positive experience with hellotax and felt supported by our professional communication and service quality. VAT and accounting topics can be stressful, so it means a lot to know that our team helped you feel informed and worry-free.
We truly appreciate your recommendation and your trust in hellotax.
Emre has been very helpful from the…
Emre has been very helpful from the very beginning of the process. He supported me whenever I had questions and guided me clearly throughout. I really appreciate his assistance and professional approach. Thank you!
30 April 2026
Unprompted review
Reply from hellotax
Thank you so much for your kind review, Engin.
We’re very happy to hear that Emre supported you from the beginning and guided you clearly throughout the process. We’ll make sure to share your feedback with him.
We truly appreciate your trust in hellotax and are glad we could support you.
I felt supported during the entire VAT…
I felt supported during the entire VAT registration process. Emails and questions were always promptly answered to.
17 April 2026
Unprompted review
Reply from hellotax
Thank you so much for your kind review, David.
We’re happy to hear that you felt supported throughout your VAT registration process and that our team was able to answer your questions promptly. We know VAT can feel complex, so making the process clear and reliable for our clients is always our goal.
We truly appreciate your trust in hellotax and are glad we could support you.
Absolute disaster
Absolute disaster. I've been struggling with them for 3 months to file my VAT Europe returns. They don't answer my emails anymore, they say they don't have accountants to work with to file my returns in Germany, but they are busy. Who pays my late fees?
23 April 2026
Unprompted review
Reply from hellotax
Hi Claudiu,
Thank you for your feedback. We are very sorry to hear about your experience and understand how stressful VAT filing delays can be.
Unfortunately, we cannot locate a client account under the name provided in this review, so we are unable to verify the case or comment on the specific details publicly.
Please contact us directly at support@hellotax.com
with your registered company name, email address, and any ticket reference, so our team can immediately review your account, check the status of your VAT returns, and clarify the next steps.
We take situations like this seriously and would like the opportunity to investigate what happened and help resolve it properly.
Best regards,
The hellotax Team
I’ve been working in Amazon e-commerce…
I’ve been working in Amazon e-commerce for nearly 15 years, and during that time I’ve collaborated with a UK-based tax company for all my VAT and compliance needs.
Switching to HelloTax has been a completely different experience. The level of attention, professionalism, and responsiveness from their entire team truly stands out. Everyone knows exactly what they’re doing and handles each step with confidence and clarity.
Looking back, I honestly wish I had started working with HelloTax from the very beginning. It would have saved me a lot of time and unnecessary complexity.
If you’re selling on Amazon and dealing with VAT across multiple countries, I can strongly recommend HelloTax without hesitation.
1 April 2026
Unprompted review
Reply from hellotax
Hi Kadir,
Thank you for sharing such a detailed review and for your strong recommendation.
With your extensive experience in Amazon e-commerce, your feedback means a lot to us. We’re very pleased to hear that the transition to Hellotax has made a clear difference in terms of responsiveness, clarity, and overall support across your VAT and compliance needs.
Helping sellers manage multi-country VAT in a simpler and more efficient way is exactly what we aim for, so it’s great to know this has had a positive impact on your business.
We truly appreciate your trust and look forward to continuing to support your growth.
Best regards,
Your Hellotax Team
Glad to do business together
I've been working with Emre and Althea for VAT, EORI registraton and further account integration for my global business with HelloTax. Both have quite knowledgable and experienced agents. They've been very helpful, genuine and carry solution oriented professional attitude towards their clients. So far I feel so lucky surrounded by such great assistance with HelloTax.. Glad to do business together..
14 April 2026
Unprompted review
Reply from hellotax
Hi Murat,
Thank you for your thoughtful review and for sharing your experience with us.
We’re very glad to hear that Emre and Althea have been able to support you across VAT, EORI registration, and your account setup. It’s great to know their knowledge and solution-oriented approach made a positive difference for your business.
We truly appreciate your trust and are happy to be supporting your global operations. If there’s anything further you need, we’re always here to help.
Best regards,
Your Hellotax Team
Good experience especially with Daniel
Good experience especially with Daniel, he is taking care of all our needs.
10 April 2026
Unprompted review
Reply from hellotax
Hi Konstantinos,
Thank you for your kind words and for taking the time to share your experience.
We’re especially happy to hear that Daniel has been able to support you so well and take care of your needs — we’ll make sure your feedback is passed on to him.
If there’s ever anything else you need, we’re always here to help.
Best regards,
Your Hellotax Team
I am very satisfied with the services…
I am very satisfied with the services provided by Hellotax, which was recommended to me by ChatGPT.
I would like to express my sincere gratitude to Althea, who has been truly present and highly professional throughout this entire process. Her human approach was very reassuring.
In the end, I didn’t feel like just a client, but more like working with a really cool colleague 😎
Thank you, Hellotax team — great job!
Looking forward to continuing our collaboration and expanding into other countries!!!
3 April 2026
Unprompted review
Reply from hellotax
Hi Boubacar,
Thank you so much for your kind words — this truly means a lot to us!
We’re especially happy to hear that your experience with Althea stood out. Providing not just professional support, but also a human and reassuring approach is exactly what we aim for, so your feedback really confirms we’re on the right track.
It’s great to know you felt like working with a colleague rather than just a service provider — that’s the kind of partnership we strive to build with all our clients.
We’re excited to continue supporting you as you expand into new countries 🚀
Thanks again for your trust!
— The Hellotax Team
Won't cancel my subscription
Despite requesting our subscription be cancelled in the UK, it's been three weeks and its still showing as an active subscription on their system. This is AFTER they continued to charge me for my EU subscription after giving 2 months notice to cancel. They then charged me a one-off "deregistration" fee for deregistring VAT in Germany (fair enough) but then continue to bill me a monthly subscription fee on top even though they promised to waive it given they missed multiple VAT reporting deadlines!!! Beyond a joke. The whole reason we are cancelling by the way is because HelloTax missed VAT reporting deadlines leading to our company getting demerits with the tax authorities - their only job was to automate and submit our VAT returns, so needless to say, HelloTax has been completely useless to us.
We've moved to Taxually instead. Won't ever touch HelloTax again - don't let their generic "let us get in touch to resolve this issue" response fool you. They've been completely useless.
UPDATE: After moving to taxually, as one more example of HelloTax's complete incompetence, they also failed to file the last month VAT return, resulting in yet another penalty with the authorities. So even after leaving them, I'm still dealing with their incompetence. An absolute joke, glad I moved to taxually.
19 March 2026
Unprompted review
Reply from hellotax
Dear Jarrad,
thank you for sharing your feedback — we’re genuinely sorry to hear about your experience and understand your frustration, especially regarding subscription cancellations, billing, and missed VAT deadlines.
What you’re describing is not the level of service we aim to provide. Issues related to delayed cancellations, continued billing, and missed filing deadlines are taken very seriously, as we fully understand the impact this can have on your business and compliance status.
We understand that trust has been impacted, but we would still appreciate the opportunity to look into this properly and address any outstanding issues.
Kind regards,
Your hellotax Team
We need to have luck to find a good tax…
We need to have luck to find a good tax compliance company, and more important, to have an experiend and responsible personal as our consultant. After one year cooperation, I can tell Hellotax is very supportive in our tax compliance issues, and I am paticularly grateful for Emres help as our account manager. He is quick to response, patient and logical, he understands his clients needs and trys to do the best he can to help. He wins my repect.
31 January 2026
Unprompted review
Reply from hellotax
Hi Woo,
Thank you very much for your thoughtful feedback and for sharing your experience after one year with Hellotax.
We’re delighted to hear that you feel well supported with your tax compliance and that Emre has made such a positive impact as your account manager. Your kind words about his responsiveness, patience, and dedication truly mean a lot — we will make sure he receives this feedback.
We appreciate your trust and look forward to continuing to support your business.
Best regards,
Your hellotax Team
Service level
Althea, our registration assistant, has been super quick and reliant handling our VAT application! I am quite happy with the service level provided by Hello tax.
2 March 2026
Unprompted review
Reply from hellotax
Hi Lucia,
Thank you for your positive feedback!
We’re happy to hear that your VAT registration process was handled quickly and efficiently, and that you’re satisfied with the service level at hellotax. Providing reliable VAT support across Europe is our top priority.
We’ll make sure Althea receives your kind feedback!
Best regards,
Hellotax Team
We’ve been working with HelloTax for 2 years
We’ve been working with HelloTax for about 2 years now and are very happy with their services! They are able to most things related to accounting and VAT numbers in Europe and if they can’t do something they are honest and tell us! Emre, our assistant is super kind, gives prompt and extremely fast responses!
Recommended!
27 February 2025
Unprompted review
Reply from hellotax
Hi there,
Thank you so much for your kind words and for trusting Hellotax over the past 2 years 🙌
We’re really happy to hear that you’re satisfied with our VAT and accounting support across Europe. Transparency is very important to us, so it means a lot that you appreciate our honest approach as well.
We’ll be sure to pass your feedback on to Emre — he’ll be thrilled to hear this!
Thanks again for your recommendation, and we look forward to continuing to support your growth.
Best regards,
Your Hellotax Team
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