**1 Star**
**1 Star**
I have been waiting for **three months** for Taxually to obtain my Polish VAT number, and the process is still not completed.
What is even more disappointing is the complete lack of communication. During these three months, I have received almost no meaningful updates about the status of my application. Every time I ask for information, I am simply told to wait another week.
On top of that, Taxually continues to charge me **€25 every month**, even though the VAT number has still not been issued and I have not been able to benefit from the service I am paying for.
I understand that VAT registrations can sometimes take time due to the tax authorities. However, charging customers monthly without delivering the promised service and without providing transparent updates is unacceptable.
I hope this review encourages Taxually to resolve my case as soon as possible and improve the way they communicate with their customers.
Reply from taxually.com
Thank you for sharing this, and we're genuinely sorry for the frustration this has caused — both the delay itself and the lack of clear communication along the way.
We've reviewed your case directly. Your Polish VAT registration was set up in April, and it was held up while we waited on signed registration documents. We can now confirm those have been received, and the application has moved into the next stage — document translation ahead of formal submission to the Polish tax authority. This has taken far longer than it should have, and we're prioritising getting it submitted.
On the billing: we understand why this feels wrong given the registration isn't complete, and you deserve a precise, itemised explanation rather than a general statement here — our team will follow up on your open support ticket with the full breakdown of every charge on your account.
This review reflects a real gap in how we kept you informed, and we're acting on it. Please reply directly on your existing support ticket and we'll make sure it moves forward without further delay.