hebe.pl Reviews 

Very disappointing experience with Hebe.

I placed and paid for an order, but after waiting for about one month, Hebe cancelled it, claiming that the product was unavailable.

However, the same product appeared as available on their website throughout the entire waiting period and was still available when the order was cancelled. I received no reasonable explanation why the order could not be fulfilled earlier or why I had to wait so long for the cancellation.

This was a frustrating experience and has seriously affected my trust in this e-shop. I cannot recommend Hebe based on my experience.

I like Hebe, always shop there with a pleasure. Never had any unpleasant experience there

Hebe is a nice place. However, their stocking of items is somewhat unorganized. I like their products though, average price but they frequently gives out items on sale. I usually buy several items like toothpastes, shampoos and hair conditioner when it's on sale and I could stock it and use for 3-4 months.

Do not recommend this online store. Be ready to never receive your order. Support is non-existent. I made an order on April 1st, they could not get it shipped for a week, and when I contacted them via email a week after, they responded that they started "a verification process". Then on the 9th day I received a DPD notification about the shipment (worth noting that I specifically chose InPost delivery when making my order, but whatever). And the next day DPD app showed the parcel was returned back to Hebe! The Hebe app shows "nieodebrane" status of my order, which is clearly not true since I never as much as saw the actual parcel. Online chat is also a joke - they use a chat bot, and if you're lucky enough to get an actual person to answer your request, they simply log off when they please without giving you any details on why your order cannot be shipped and when you can expect the delivery. So in the end I have no order, and it will take 14 days to process a refund, if they are kind enough to even make one. Hebe is a scam, and you should think twice before shopping there. Waste of your time and money.

Terrible customer service at Hebe.pl!

I received a breast pump Momcozy m5 as a gift. After just two weeks of use, one of the pumps stopped working. I contacted Hebe customer service for help, expecting a simple solution—either a replacement or a refund.

Instead, I spent a whole month fighting with them while taking care of my 1.5-month-old baby. Despite following all their requests, including submitting three complaints, I received neither a new breast pump nor my money back.

Hebe wasted my time and energy with their incompetence and lack of care. If you're considering shopping with them—DON’T! They won’t help you, and they will make your life harder. Stay away!

My experience with Hebe was positive, so I honestly don't get these negative reviews. They always shipped my stuff on time, all products are okay and sometimes they put some testers in the package too. The offline store is great as well, with a rich selection of stuff (including Korean skincare). And they often have sales & deals which help me save some money here and there.

I ordered from slovakian mutation of Hebe a week ago and no problem. I got my order via Packeta in 3 days (sent from Poland). Very good price of some Nivea products. No additional cash on delivery fees. Phone support in Slovak 7 days a week. A small flaw in the packaging of the soap tablet, which is slightly open.