Nice chair, seat padding isn't going to last too long I think though, feels a bit thin in places. Pieces move too easily, should be locks for all the moving parts so when you get it set you can not h... See more
Company replied
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Review summary
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The only thing I dislike about the chair is the leg rest; the screw that allows it to slide in/out gets in the way of it coming out completely. So I just ended up removing it from the chair altoge... See more
Company replied
Love the look and the adjustability, but execution could be better. Chair came with one screw missing. Wheels aren't as smooth as I'd expect. Adjustment tightnesses are inconsistent (left armre... See more
Company replied
What seems like is going to be a great product arrives just super hard to put together and is honestly way too heavy. Not to mention you’ll find made upgraded versions with stuff they should’ve includ... See more
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Company details
About HBADA
Written by the company
Sit Well, Stay Healthy
HBADA is committed to advancing cutting-edge technology and ergonomic research to deliver professional ergonomic seating products and solutions for home, office, and study environments worldwide.
To continuously promote human health through innovative technologies and materials, HBADA strives to become a global leader in healthy home solutions.
- Visit Website: https://hbada.com
- Shop Best Sellers: https://hbada.com/collections/all-chairs
- Contact Us: https://hbada.com/pages/contact-us
HBADA Vision & Mission
Written by the company
- Brand Vision
- Building a leading brand of global healthy home
- Brand Mission
- Continuous efforts for human health
- Product Concept
- Since 2010, we've specialized in developing ergonomic products, incluiding chairs and height-adjustable desks. Our mission is to create ergonomic chairs that dynamically support various sitting postures through precise, proactive adjustments-chairs that conform to users rather than requiring user adaptation.
- HBADA Tech Lab
- Since our founding, we've established a dedicated technology lab, committed to user-centric health research and ergonomic innovation. We immerse ourselves in the study of ergonomics core technology and meticulously select high-quality raw materials.
Every Order, Backed by HBADA
Shop stress-free
Get it fast with free 2-day shipping, enjoy peace of mind with our 5-year warranty, return it easily within 30 days, and count on our support for life.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- service@hbada.com
- hbada.com
3.6
Average
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Lumbar support issues
The hbada E3 series is okay. The quality doesn't seem the best, considering the lower lumbar support can't hold its position. The piece is constantly sliding down (and making me slide it back up with my whole back), resulting in the mesh on the lower lumbar support becoming detached from the frame.
The chair lasted only about 4 months before the mesh fell out. As for the lumbar support staying in place, it never worked to begin with.
6 September 2026
Unprompted review
A good chair with room for improvement
I like the chair and its flexible design. However, the arms don’t appear to seat completely down onto the chair base and the armrests feel flimsy and keep my ving with the slightest pressure when moving the chair. The seat feels tilted forward with a sense of sliding, and instructions to fix this don’t appear to work. I will keep the chair but the arms need work and the instructions on adjusting. I personally am sick of having to watch a video for an explanation and would just prefer a simple diagram and written instructions.
4 September 2026
Hbada chairs have saved my back
Hbada chairs have saved my back! They are remarkably adjustable and comfortable. The assembly is simple and the customer service Is excellent. You will be very pleased!
Mark Hamrick
6 August 2026
This chair is awful
This chair is awful. It’s falling apart after the first week and support is beyond terrible. Buy a chair from a reputable company, this chair is along with support is trash. I’m going to have to do a charge back now.
4 August 2026
Reply from HBADA
Dear Customer,
Thank you for your message — and we are truly sorry to hear that your experience with us has been so disappointing.
We completely understand your frustration, especially when a product does not perform as expected and the support you received did not meet your needs. That is not the kind of experience we want any of our customers to have, and we regret that this has been your experience with us.
We have noted your comments and will make sure they are reviewed internally.
If you would like to discuss this further, please feel free to reach out to us — we are here to help.
Thank you for sharing your honest thoughts with us.
Best regards,
The HBADA Team
Sciatic nerve issues
I sometimes experience sciatic nerve pain while taking computer-based classes, and the X7 Lumbar system has been incredibly helpful. I love that after sitting a while the lumber will automatically massage your back. I can also prop up my legs now. The adjusting of the armrest is very helpful in typing and reading.
13 August 2026
The instructions make building the chair harder than it needs to be.
Chair is exceptionally customizable. You can dial it in to perfection.
13 August 2026
This is a heavy chair
This is a heavy chair, it takes 2 people to put it together. Its built very strong, I love all the back support it has and the massaging it gives. I had issues with the set controls, but with help with the service department a new set was sent out and works well now. the only complaint I would have is the arm padding is kinda hard. wish there was more padding on them.
4 July 2026
This is a very cheap chair
This is a very cheap chair. The height adjustment does not work, and neither does the lumbar support. Very dissappointed that I purchased this chair.
2 July 2026
Reply from HBADA
Dear Customer,
Thank you for your feedback — and we are genuinely sorry to hear that the chair did not meet your expectations. 🙏
We understand how disappointing it must be when key functions like height adjustment and lumbar support don’t perform as expected. This is not the experience we want our customers to have, and we take your comments seriously.
We have noted your order number internally and will review it as part of our ongoing quality improvement process.
If you would like us to take a closer look at your case, please feel free to reach out to us via private message with your purchase email. We'll be happy to see if there's anything we can still do to address your concerns.
Thank you again for your honesty — it helps us get better.
Best regards,
The HBADA Team
HBADA products are high quality
HBADA products are high quality, have brilliant ergonomic designs, are extremely comfortable, reasonably priced. The service is excellent and shipping is free. The instructions for assembly are very good and the necessary tools are provided. They even included some extra screws!
Only disappointment is that the P2 chairs are currently out of stock.
Please let me know when the P2 series chairs are back in stock!
9 August 2026
Nice, but lacking butt padding and positional locks.
Nice chair, seat padding isn't going to last too long I think though, feels a bit thin in places. Pieces move too easily, should be locks for all the moving parts so when you get it set you can not have to constantly treat the chair like it's made of glass without having to reconfigure it everytime you sit down.
8 August 2026
Reply from HBADA
Dear Customer,
Thank you for your feedback — we appreciate you taking the time to share your experience. 🙏
We note your comments regarding the seat padding and the stability of moving parts. These are helpful points for us to consider as we continue to refine our designs.
If you have any specific details you'd like to share (e.g., your height, sitting habits, or the exact parts you feel move too easily), we'd be happy to look into them further via private message.
Thank you again for your input.
Best regards,
The HBADA Team
is not what I expected
is not what I expected
1, the seat is not comfortable
2, Lumbard bar doesn't stay in place
3, hand rest is not sturdy and stable
4, seat keep leaning back should have lock in place
6 August 2026
Reply from HBADA
Hi there,
Thank you for the honest feedback, and I'm genuinely sorry the chair hasn't matched what you expected — comfort is the whole point for us, so this really matters.
Please don't feel stuck with it. A couple of the things you mentioned — the seat reclining on its own and the lumbar bar shifting — can usually be sorted with a quick adjustment, and if the armrest feels loose or anything is faulty, we'll replace the part at no cost. If the fit still isn't right after that, we're happy to arrange a return.
Could you email us at service@hbada.com with your order number? We'll follow up with you personally and make this right.
Warm regards,
HBADA Support
My chair arrived broken
My chair arrived broken. I have been in contact with customer service but it has been 4 days and I have still not received any resolution
2 August 2026
Reply from HBADA
Hi there,
I'm sorry — twice over. A chair arriving broken is bad enough, and waiting four days without a resolution isn't the service we should be giving you. That's on us, not you.
I'm escalating your case now so it's handled as a priority rather than sitting in the queue. Someone from our team will come back to you directly with a replacement or refund within 24 hours — you won't need to chase it again.
Thank you for your patience so far. We'll get this put right.
Warm regards,
HBADA Support
Quality is not as good as what…
Quality is not as good as what marketing pictures were seem to be
Very bad customer service rude and don’t let me return it.
3 August 2026
Reply from HBADA
Hi there,
I'm sorry — this isn't the experience anyone should have with us. Feeling spoken to rudely is not okay, and I apologise for how it came across on our side.
I'm escalating your case so it's expedited rather than left where it is, and our team will come back to you directly to work through the return with you — you won't have to chase it again.
And if the chair didn't live up to what you saw from us, I genuinely want to understand what fell short, because that's something we need to get right.
Warm regards,
HBADA Support
Backrest snapped twice — seller admitted the design is defective, then stopped responding
Backrest snapped twice on the same model. Seller admitted in writing it has structural problems, pulled it from their site, then stopped responding to a reasonable refund/replacement offer. Fine if you’re small; a hazard if you’re tall or heavier.
1 August 2026
Unprompted review
Reply from HBADA
Hi there,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you've had with the backrest. Your safety is our top priority, and this is not the standard we hold ourselves to.
We would very much like to make this right for you with a full refund or replacement. Unfortunately, we're currently unable to locate your order in our system based on the information available here.
Could you please share your order number and a contact email so we can reach you directly and resolve this as quickly as possible? You can send these to service@hbada.com, and we'll follow up personally.
We appreciate your patience and the opportunity to put this right.
Best regards,
The HBADA Team
super happy
6 July 2026
No problems
The purchasing experience was easy, the chair shipped quickly, I liked the packaging, and the setup instructions were extremely easy to follow. I have no complaints about the companies service at this point though to be fair, nothing was shipped wrong/broken/damaged so I havent needed to reach out to customer service yet.
2 July 2026
Something To Consider Before Ordering
Ordered two chairs from the company. One of them arrived broken, and I am now being told it's going to take 2 months for them to provide a new part; alternatively, I can take a returned chair, pull the part I need, and then keep everything else. New replacement parts should be readily available.
16 June 2026
Reply from HBADA
Hi there,
Thank you for the honest feedback, and sorry the two options our team shared with you didn't feel like a real fix — we understand why waiting 2 months, or having to take a part off a returned chair, isn't what you'd expect after ordering new furniture.
We're following up internally on why a replacement part isn't readily available, and we've asked our support team to revisit your case with priority to see if we can get you a proper new part sooner than the original timeline. You should hear from our customer service directly with an update.
We appreciate you giving us the chance to fix this properly.
Best regards,
The HBADA Team
If I could give zero stars I would
If I could give zero stars I would. The first chair came, which cost $500, and the box was ripped apart and there were parts missing. Took over a week to get a return shipping label from customer service. Next chair took another week plus to get here and the box was ripped apart again. Nothing good to say whatsoever so far. This chair costs way too much for such poor service.
10 July 2026
Unprompted review
Reply from HBADA
Hi there,
We're truly sorry for your experience and sincerely apologize for the inconvenience caused by the damaged packaging and missing parts.
We appreciate your feedback and have shared it with our team. We'll continue working to improve our packaging and shipping experience to help prevent situations like this in the future.
Best regards,
The HBADA Team
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