Hardnheavy Reviews 

201
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 137 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that they enjoy shopping on the platform because of the amazing product quality and unique designs. Shoppers often highlight that the gorgeous clothing looks stunning, feels very comfortable, and arrives in great condition. Additionally, buyers consistently appreciate the helpful communication provided whenever customer assistance is required with their purchases. However, some customers also noted frustrating delays regarding delivery times and slow international shipping experiences. A few reviewers frequently experienced troublesome issues with sizing discrepancies, poor material quality, or receiving the wrong items altogether.

What people talk about most

Product

Consumers find product to be positive, highlighting that the clothing is well made, unique, and true to size.... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made items, soft... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the team is extremely helpful, kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their Product is very Well made and confortable to wear. There were troubles with my First order but not only have they told me immefiately and appologized, but aldo gave me a giftcard for compensatio... See more

Rated 4 out of 5 stars

I ordered 4 items. I received half of the order but had to get 1 item reshipped as it was lost in transit. Yana was great with replying and making sure I got the rest of the order. Im still waitin... See more

Rated 5 out of 5 stars

fair play to the guys. I bought a punk Kilt . great product and loved it . I'm a 34 waist in a trouser with comfort so ordered a 35 inch waist for the Kilt which was Medium Medium sizing. far too smal... See more

Rated 5 out of 5 stars

I purchased the Gothic Feathered Cape with Lace Trims and Velvet Roses for my goth girl offspring. This is a Christmas gift and I know she will love it! Construction of the garment is well made yet... See more


3.7

Average

TrustScore 3.5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(201)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My hat arrived quickly

My hat arrived quickly and was well packaged with its own zipper pouch I can store it in. It seems pretty good quality; I could not have made a hat this nice for the price they charged.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Got the Men's Gothic Asymmetrical Punk…

Got the Men's Gothic Asymmetrical Punk Skirt with Belt and it arrived just in time! Got a lot of attention for it at Basement and the quality was pretty good. Even after washing. Very recommended if you want a versatile look. Only constructive feedback is that it would be good if the belt could be adjusted more. Fortunately the waist sat exactly where I wanted it to but if I wanted to tighten it, there is no native way for me to do so other than making my ass bigger. Good product!

29 August 2026
Unprompted review
Rated 4 out of 5 stars

The clothing looks great

The clothing looks great, but sometimes, the material feels a little flimy. I have found other companies selling the same stuff cheaper but hard and heavy rules when it comes to variety. I have ordered 6 things from them and they all arrived in a reasonable time.

I made an accidental purchase once but they helped me out very quick.

The store has a tone of great clothing, in my opinion much better then anything you can buy in a shoping mall. If you like this style of clothing they have a large variety of great looking stuff.

Id give them five stars if they kept the price of things equal to competitors in some cases and if they had clothing that felt more robust a little safer to wear casually but still looked as good.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Im not really sure why so many people…

Im not really sure why so many people complain… i cant say anything bad about my order. Delivery service was fast and the quality of the items i bought were as expected for that price range and the brand. Im really happy. Thank you!

4 September 2026
Unprompted review
Rated 4 out of 5 stars

A frustrating experience that…

A frustrating experience that ultimately ended on a positive note

I purchased a shirt that was advertised as featuring removable chains, but the shirt arrived without them. Customer service eventually acknowledged that the product description was incorrect and that the mistake was theirs.

The return process was more difficult than it should have been, particularly because I was initially expected to pay the return shipping despite the error being on the company’s end. I was disappointed by that.

However, I want to give credit where it is due. Helen from customer service stepped in, acknowledged my concerns, issued a full refund, and made a genuine effort to make amends for the inconvenience.

Mistakes happen. What matters is how a company responds when they do. While the experience was frustrating, I appreciate that they ultimately took responsibility and worked to make things right.

I’m willing to give HARD’N’HEAVY another chance. In fact, I already have when I discovered that they carry Alchemy UK.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased two pieces from…

I recently purchased two pieces from Hardnheavy and I’m really impressed. The fabric feels soft and high-quality, even though they are made of PU leather. Everything fits true to size, the vest as well as the pants. Really love the overall design and construction of the pieces and hope that they will hold up well over time. Great value for the price and let me tell you this fashion is anything but subtle. Highly recommend!

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Avoid!!! Scam. Ordered a UK size 7.5 and relieved a size 5. No reply to my message asking for help regarding a refund or replacement. Completely ignored. I highly suspect most recent reviews are fake as they are speaking so highly of the company and its products which is strange because of you scroll through you soon get to the very bad reviews saying similar things to my own experience. I should have checked the reviews here first! Dont be fooled.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I think HARD'N'HEAVY is a very good…

I think HARD'N'HEAVY is a very good company to get edgy and fierce stuff that I like to get every now and then. I never ordered anything from them that wasn't extremely cool or striking to look at.
Thank You very much!

16 July 2026
Unprompted review
Rated 3 out of 5 stars

Ran too small :(

Would be five stars but the blouse I ordered was a bit too small and so I'll have to figure out what to do with that - if it had some stretch for some give then it would have been perfect. I love the look of what I ordered but it's not particularly wearable without risking tearing seams :(

I think if I went up a size to xxl then it would be perfect, don't know if I can be traded in or what.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

My New Rock Shoes are awesome!

I ordered a pair of New Rock Shoes a few weeks ago and they finally came in today! I love them so much and they feel perfect. The only issue that I faced with these was the shipment delays. These were supposed to be delivered this past Friday. Long story short, I am so glad I got them! Hard'N' Heavy is amazing and they have good communication. Whenever I have a question or they ask me, they always respond in a timely manner. Thank you HNH for these shoes and for all you do!!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Easy ordering, great selections, incredibly quick delivery, and high quality clothing. I couldn't be happier!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The products are great

The products are great. The shipping can be a pain due to customs/shipping delays etc, but there's nothing to do on the vendor side. What's really incredible is H&H customer service. When I had a sizing issue and then had to return/exchange/deal with customs etc, the team has been extremely helpful and did their best to resolve. So I'll chose that over any issue that can come up during shipping!

19 June 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look