These days, most of us have become resigned to facing a long and usually frustrating ordeal when contacting support. But today, I got a pleasant surprise for a change: a smooth, speedy, and painl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1. It was quick. Very little waiting. 2. I had two problems. I described them both. My problems were understood, and answers to the problems were addressed quickly. One is not yet resolved, but it... See more
Company replied
Been with a2hosting or hosting as they are called now, for many years. Once again, when I contact technical, my issues are sorted straight away. Normally mistake I have made, or something technical I... See more
Company replied
For one thing, I appreciate being able to speak to a human being instead of a robot. Al was very helpful in helping me cancel our old server. Hosting.com had moved our sites to a new server, but I wa... See more
Company replied
Company details
- #9 of 31 best companies in Web hosting company
- #4 of 19 best companies in Cloud Computing Service
- #5 of 10 best companies in IT security service
Written by the company
Anyone can build a website, we help you build a business that lasts. At hosting.com, we provide more than just server space, we give you the hands-on support and reliable infrastructure to build, grow, and sustain your online business. We are experts at making your hosting experience fast, stable, and stress-free as we grow with you. 4.8 Star Ratings | 20+ Global Data Centers | 800+ Hosting Experts | 3M+ site worldwide.
Contact info
South Broadway 900, 80209, Denver, United Kingdom
- hosting.com
4.8
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fantastic help.
Fantastic help.. brilliant service.. highly recommended
5 September 2026
Unprompted review
fast and to the point.
4 September 2026
Unprompted review
excellent customer support by Joe E
excellent customer support by Joel E - prompt and professional
5 September 2026
Unprompted review
Support is Superb!
RALPH! This guy in Support is phenomenal! He helped me with a technical problem that was NOT run of the mill, and I am very grateful.
Twice recently I have had to get help due to DDOS issues and Hosting.com support has been terrific.
4 September 2026
Unprompted review
Reply from hosting.com
Hi Tom Seeley,
Thank you for taking the time to share your experience.
We're pleased to hear Ralph was able to assist you with a complex technical issue and that our support team has been there for you during the recent DDoS-related challenges. We truly appreciate your kind words and your continued trust in Hosting.com.
Customer Advocacy.
Joel E
Joel E. was able to fix a problem from my screw-up that I wasn't even sure could be fixed. Great job!
3 September 2026
Unprompted review
Reply from hosting.com
Hi Steve!
Thank you for this lovely shoutout for our team member Joel! It's nice to see that he was able to find the fix and get you back on track. If there is anything else we can assist you with when it comes to your services, please let us know.
-Sam, Customer Advocacy
The technician was so helpful and even…
The technician was so helpful and even though my case needed extra assistance, I still got a same day callback and resolution. Really, really happy with the support I received with my account.
2 September 2026
Unprompted review
Reply from hosting.com
Hi AlyshaC,
Thank you for taking the time to share your experience.
We're glad to hear our technician was able to assist you and that your issue was resolved the same day, even though it required additional attention. We appreciate your kind words and your trust in our team, and we're always here whenever you need us.
Customer Advocacy.
More excellent support
More excellent support from hosting.com. I had a problem with Coppermine and Sophie V was able to get me straightened out with no issues. I REALLY love hosting.com and all of the support they give.
3 September 2026
Unprompted review
Reply from hosting.com
Hi andyinsdca,
Thank you for sharing your experience with us.
We’re glad to hear that Sophie V was able to help you resolve your issue smoothly. We appreciate your kind words and your trust in our support team, and we’ll continue working hard to provide the assistance you need.
Customer Advocacy.
Great support by Hosting team
Great support by Hosting team, your team team is on dot and not asking unnecessary questions and resolving this issue
2 September 2026
Unprompted review
Reply from hosting.com
Hi Nilamadhab,
Thanks for taking the time to leave such a positive review! We're happy our team could assist and will be ready to help whenever you need us. All the best.
-Sam, Customer Advocacy
The tech I worked with was very helpful
The tech I worked with was very helpful, solved my problem, and offered tips for addressing similar issues in the future. When I first opened my ticket, an Orgi AI bot greeted me and was helpful, but it asked me to do things I had already tried before reaching out for help. I requested an agent and was promptly provided a real person.
1 September 2026
Unprompted review
Reply from hosting.com
Hello Craig,
Thank you for the kind review! It's wonderful to know our team could jump in and assist you successfully. We look forward to helping again whenever needed, us humans are here to help around the clock!
-Sam, Customer Advocacy
Great, experienced support staff
Hosting.com is great in that it is always easy to get a knowledgeable person on live chat, and they help me get back up and running quick. Thanks!
2 September 2026
Unprompted review
Reply from hosting.com
Hi Peregrin Jones!
We really appreciate your feedback! So glad to hear our support team was able to make a difference, remember we're always here to lend a hand!
-Sam, Customer Advocacy
I had a great experience with the…
I had a great experience with the Hosting.com support team, especially with Marin Cholakv.
Marin was very helpful, professional, patient, and responsive throughout the entire process. I was having issues connecting my domain to Website Builder Plus/Pro after moving away from WordPress, and Marin took the time to understand the situation and helped resolve the issue.
I truly appreciate the clear explanations, excellent communication, and dedication to making sure everything was properly addressed.
Thank you, Marin Cholakv, for your excellent support and for making this process much easier. I highly recommend Marin and the Hosting.com support team!
2 September 2026
Unprompted review
Reply from hosting.com
Hi there,
Thank you so much for the wonderful feedback! We’re glad to hear Marin was able to make the process easier for you and provide such helpful support along the way. We really appreciate your recommendation and 5-star review!
Dyane, Customer Advocacy
Always the best support
Always the best support, fast, knowledgable, friendly.
2 September 2026
Unprompted review
Reply from hosting.com
Hi Marie,
Thank you so much for your kind word, we’re really glad to hear you’ve had such a great experience with our support team. We truly appreciate you taking the time to share this!
Dyane, Customer Advocacy
Live chat appears to be super useful…
Live chat appears to be super useful ai. Great for debugging and explaining things to a beginner.
1 September 2026
Reply from hosting.com
Hi Donald,
Thank you for sharing this! We’re glad our live chat team could make things easier and provide the guidance you needed. We really appreciate the kind feedback!
Dyane, Customer Advocacy
I contacted customer service regarding…phishing attempt
I contacted customer service regarding a questionable invoice. Hosting.com clarified that the email was not from them and answered all of my questions.
2 September 2026
Reply from hosting.com
Hi George,
We really value your feedback, thank you for sharing it! We're glad to hear you had a positive experience with our support team and we got all your questions answered. We are here to help!
-Sam, Customer Advocacy
I was given plenty of options with good…
I was given plenty of options with good info
1 September 2026
Reply from hosting.com
Hello James!
Thank you for your kind review! So good to know our team could make looking at your options a little easier for you. We're always here to assist!
-Sam, Customer Advocacy
The service was excellent.
1 September 2026
Reply from hosting.com
Hi Matheus,
Your feedback is greatly appreciated! It's wonderful to hear that our team could assist you and provide a excellent experience.
-Sam, Customer Advocacy
Great experience with Orbi
good responses that were aimed well at my questions. Sounds like orbi is very knowledgeable.
1 September 2026
Reply from hosting.com
Hello Ted,
We really appreciate your feedback! It's great to hear our support team could provide the assistance you were looking for.
Contact us anytime, we are here 24/7.
-Sam, Customer Advocacy
The technical support was prompt and…
The technical support was prompt and very helpful. They responded immediately and quickly resolved my cPanel configuration issue.
1 September 2026
Reply from hosting.com
Hi Cendehy,
Thanks for the wonderful review! We're happy to know our team was able to assist you and get you the answers you needed. We'll always be here to help when you need us.
-Sam, Customer Advocacy
Developing a new Website with a subdomain
I wanted to get a subdomain to develop a new Website. I had no idea how to do it but Hosting.com has an AI bot named Orbit that just with text prompts walked me though the whole process step by step until we got it done.
1 September 2026
Reply from hosting.com
Hello Oscar!
We’re so glad to hear you had a positive experience! Thank you for the fantastic feedback, and please reach out whenever you need a hand. All the best.
-Sam, Customer Advocacy
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