hosting.com Reviews 

6,373
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often resolving issues efficiently and with empathy. Many highlight the outstanding customer service, noting quick response times and effective solutions provided by knowledgeable experts who are always ready to assist. Consumers appreciate the reliable and efficient service, with support teams readily available to offer clarity and understanding, ensuring smooth operations and successful outcomes for their websites. However, some customers also noted dissatisfaction with service reliability, experiencing issues after migration that led to significant business disruptions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team's empathy,... See more

Service

People report positive experiences with service, often highlighting its attentiveness, efficiency, and... See more

Website

Reviewers highlight ambiguous aspects of website functionality and reliability. Some customers found the... See more

Response time

Users describe positive interactions with response times, often highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To my total shock and awe, I was helped beyond efficiently and to the complete resolution of my issue. What was even more shocking is that this was all done via their chat app. I have only the most r... See more

Company replied

Rated 5 out of 5 stars

MyHosting.com is a Game-Changer! I’ve been running multiple websites for over 8 years, and after trying just about every host out there (including the big names), I can honestly say MyHosting.com i... See more

Company replied

Rated 5 out of 5 stars

Erwin Zainal suport us very well. we are now setting cloudflare and connect to hosting.com. We need to setting up Cname and A record. he help us set up step by step with patient. So nice to have a kin... See more

Company replied

Rated 5 out of 5 stars

I was having an issue that was above my technical capacity and it was really frustrating me. I connected with chat support expecting to not resolve the problem and/or for it to take a long time. I was... See more

Company replied


Company details

  1. #13 of 29 best companies in Web hosting company
  2. #7 of 22 best companies in Cloud Computing Service
  3. #7 of 11 best companies in IT security service

Written by the company

We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds


Contact info

  • South Broadway 900, 80209, Denver, United Kingdom

  • hosting.com

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,373)

2,212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

what made my experience great is that…

what made my experience great is that my agent was very nice and had immediate answers to all of my many confusing questions.

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Jonathan!
Thanks for highlighting the great experience with our team! We appreciate it. If you ever need us again for more questions, we're only a message or call away.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

It was very understanding of my problem…

It was very understanding of my problem and tried to solve it

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Razi,
Thanks for the 5 stars and contacting us! We are certainly here to help you get your hosting questions solved. Please contact us again and we will do our best to assist you with your services! All the best.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Been a happy client for many years :)

22 July 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Hi Stevan,
Thanks for your confidence over so many years! It is very pleasing to hear you have remained happy with our services. If you ever need help, we'll be here!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

I needed help taking out a folder a…

I needed help taking out a folder a shop subdirectory that I had, and didn't need anymore, and the AI helped me remove it without touching my main site. Thanks so much. I can always rely on your staff, humans and AI alike!

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Katherine,
We appreciate you taking a moment to share your positive experience! It means a lot to hear that our systems and team were able to assist. We're always happy to help, please contact us anytime!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Fantastic support from A.I.

The AI tool was more help than I expected. Blazing fast responses, accurate and very helpful.

22 July 2026
hosting.com logo

Reply from hosting.com

Hi MS,

Thank you for your feedback!

We're happy to hear our AI tool was more helpful than you expected, providing fast and reliable assistance. We appreciate you taking the time to share your experience and hope to continue supporting you whenever you need us.

Customer Advocacy.

Rated 5 out of 5 stars

You patiencely took my problem and…

You patiencely took my problem and short out immediately

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Ajay,

Thank you for your feedback!

We're happy to hear our team was able to resolve your issue promptly and provide the support you needed. We appreciate your kind words and look forward to assisting you again in the future.

Customer Advocacy.

Rated 5 out of 5 stars

very helpful and knowledgeable

very helpful and knowledgeable. Got what i needed done so fast!

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Rhegan,

Thank you for taking your time and sharing the feedback.


We're glad to hear that you found our team helpful and knowledgeable and that we were able to resolve your request so quickly.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

Great Support

Great Support, and services

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Matt,

Thank you for your review

We're glad to hear that our team was able to provide you with great support. We truly appreciate your feedback.

We hope to continue supporting you in the future.

Kind regards,
Angelica
Customer Advocacy

Rated 5 out of 5 stars

Fast and thorough resolution.

Fast and thorough resolution to the issue. Thanks to Gede Wahyu.

21 July 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Hi Peter,

Thank you for your kind words!

We're happy to hear that your issue was resolved quickly and thoroughly. It's great to know that Gede Wahyu provided the support you needed.

We appreciate your feedback and look forward to assisting you again in the future!

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

Great support team

Great support team! Quick help with domain integration and excellent service.

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Miva,

Thank you for your feedback!

We're happy to hear our support team was able to assist you quickly with your domain integration and provide excellent service. We appreciate your support and look forward to assisting you again in the future.

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

Outstanding technical support

I greatly appreciated that the technical support was instant! There was an explanation about what needed to be changed, the recommended solution and immediate implementation of the changes on my behalf.

22 July 2026
hosting.com logo

Reply from hosting.com

Hello Cynthia,

Thank you for your kind feedback!

We're happy to hear that our technical support was prompt and that the explanation, recommended solution, and immediate assistance met your expectations. We truly appreciate your support and look forward to helping you again whenever you need us.


Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

Swift service support response

Sophie V. provided outstanding customer service. She was patient, knowledgeable, and resolved my issue quickly. She explained everything clearly, kept me updated throughout the process, and ensured the problem was completely fixed before ending the chat. It's rare to receive support that's both efficient and genuinely helpful. Thank you, Sophie, for the excellent assistance!

22 July 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Hi Victor,

Thank you for your wonderful review!

We're happy to hear that Sophie V. provided you with such patient, knowledgeable, and efficient support. We truly appreciate you taking the time to recognize her excellent assistance. We look forward to helping you again whenever you need us.

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

fast and efficient support

fast and efficient support, even anticipating what the next step was before I asked

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Francis,

Thank you for your great feedback!

We're happy to hear our team provided fast, efficient support and was able to anticipate your needs throughout the process. We truly appreciate your kind words and look forward to assisting you again whenever you need us.

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

Professional and efficient in hosting…

Professional and efficient in hosting our website and email server. Tech Svc answered efficiently and quickly resolve any issue you have.

21 July 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Hi,

Thank you for your wonderful review!

We're happy to hear you've had a positive experience with both our hosting services and technical support. We truly appreciate your kind words and look forward to continuing to provide you with reliable service whenever you need us.

Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

These guys continuously help me on a…

These guys continuously help me on a regular basis.... Quickly and efficiently. I have not had one problem yet! :-)

22 July 2026
hosting.com logo

Reply from hosting.com

Hi Semi,

Thank you for your fantastic feedback!

We're happy to hear our team has consistently provided quick and efficient support whenever you've needed it. We truly appreciate your trust and look forward to continuing to be there for you in the future!


Warm regards,
Angelica.
Customer Advocacy.

Rated 5 out of 5 stars

I was thinking of changing to a…

I was thinking of changing to a different Hosting Platform, purely from a cost perspective. But as soon as I started trying different hosting plans, I quickly found out how slow they were to load in comparison. As the saying goes, you get what you pay for, so staying put.

22 July 2026
hosting.com logo

Reply from hosting.com

Thank you for sharing your experience! We're glad you gave us the opportunity to earn your continued trust. It's great to hear that our performance stood out, and we truly appreciate you choosing to stay with us. We're always here if you need anything!

James,
Customer Advocacy

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