Hometree - Boiler, Heating & Home Cover Reviews 

Very poor customer service, have been chasing for weeks and months by now for annual servicing. It feels like they outsource to vendors and you are left to the mercy of those partners giving you a date. First one kept quiet, then said cannot do any earlier than 1.5 months wait, second one did not contact despite Hometree saying it is coming up. No 24/7 helpline, you have to spend time from a busy working day. There is not even an email mentioned for servicing complaints. Have sent a complaint for third time hoping someone does something to service the overdue account. Definitely not recommended.

Booked on line a call out when boiler packed up working on Saturday morning when had a cold shower. Booked a slot for Sunday or Monday and they came on Sunday and fixed the problem straight away. Thank you for prompt assistance Hometree.

I was due an annual service on the 5 September 2026 between 8am-12 noon. The engineer didn’t turn up neither did he contact me.
A phone call to customer services didn’t help as they were unable to get the engineer to visit my property or any other engineer for that matter. Hometree use a number of different service companies none of which they seem to have any authority or control over.
Customer services (Isobel) promised to ring me back to give me an update before 5pm, they didn’t, so much for customer services.
It is now Sunday 6 September & I am still awaiting an update.
This is not the first time I have had reason to complain this year.

Very easy to sign up. But, I was surprised they did not ask when the boiler was last serviced. I normally get mine done in September / October time. Now it seems I have to wait until March 2027 since that appears to be the soonest it can be done, despite saying in the sign on blurb the period for servicing was March to September.

I’ve used Hometree for a few years now. They have always been very reliable, fairly priced and their communication is excellent.

Very quick appointment arranged, boiler serviced & in working order all in a very quick time.
Very organised customer service, easy to contact, very happy. Highly Recommend.

I was happy they quickly helped me out on getting new cover

Consistent administrative failures, repeated misclassification of issues, and long delays in service. Required escalation to complaints and Ombudsman.
Not execute the ombudsman decision correctly.
Not recommended at all!!

Good service from hometree, quick engineer allocated and attended
Effcient and reassuring part orddded and fitted quickly.
Excellant advise given.
Would recommend.

I have submitted this review as I would like every person researching this Hometree company to know how tricky they can get. I was sold a comprehensive featured package as it was supposed to be replacement of my BT comprehensive package After attempting to make a claim I was told that my Plumbing plan does not actually include the repair of kitchen and bathroom taps. As this is one of the most commonest problems encountered I am amazed that this priority task can be omitted from the comprehensive plan so you better read the entire terms and conditions and other experiences on this review page as they are not really acting in your interest. Best not to think of them as running a maintenance company but more as a insurance company trying to maximise profits by pretending to be a maintenance company.

The engineer was friendly and polite, he sorted the problem out quickly, very happy

I have been with major companies for all my married life. But they increased my direct debit by about 40%.
I looked on trustpilot or a company to do business with.
Hometree appeared to be a company I could do business with.
I spoke to their customer service team today, I was impressed with the caller ( Tommy), he appeared to be genuinely helpful and wanted to help me pointing out various things and some not I had heard of before.
Thank you

Hazra from the sales team clarified all the questions which I had and helped me select the best cover which I needed. The one thing I really liked is she didn’t try to impose a cover which I really didn’t need. Really pleased with the customer service sales experience.

I had a lovely experience

Polite, knee what doing

Had my annual boiler check with Luke from LT Heating. On time, quick, efficient and a great general service!

Engineer was very helpful and efficient in his work!

Your representative was polite, well-informed & fdid exactly what I needed.

We got through easily and were helpful and gave the info we needed