247 Home Rescue Reviews 

100,811
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, politeness, and efficiency, often going above and beyond. The service and user experience are consistently excellent, with many appreciating thoroughness, efficiency, and clear explanations. Customer service is highly rated, noting helpful, polite agents and easy communication. However, some customers noted concerns regarding pricing, with costs increasing yearly or new customers receiving better deals. A few also felt service quality was inconsistent, citing instances where engineers missed issues or policies didn't cover expected repairs. Additionally, some reviewers experienced issues with customer support, including unanswered calls or unhelpful agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising engineers for their politeness,... See more

Service

Users describe positive interactions with service, highlighting engineers who are professional, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting helpful and... See more

User experience

Customers had positive experiences with user experience, finding the process easy, fast, and efficient from... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the rates competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer Halil was excellent, thorough and very knowledgeable. Came on time, worked well, and left no mess. AND 24/7 answer the phone without a serious wait, and not a Bot, but a real human being, spe... See more

Company replied

Rated 5 out of 5 stars

So easy to report a fault or a boiler service with the calendar online, allowing you to choose your date & time. Our service engineer was polite & happy to answer any questions I had. I have my bo... See more

Company replied

Rated 5 out of 5 stars

I was due a boiler service. an Engineer called Will attended he went beyond and above he was very efficient friendly and very helpful i was given a Voucher for 200 pounds off a new boiler. He is g... See more

Company replied

Rated 5 out of 5 stars

All my insurance requirements delt with professionally over the phone. Set up promptly and requested paper copy to be sent via post. Seems very comprehensive. Hopefully in time 24/7 will live up t... See more

Company replied


Company details

  1. #68 of 117 best companies in Heating service
  2. #25 of 52 best companies in Boiler supplier
  3. #35 of 45 best companies in Gas installation service
  4. #81 of 230 best companies in Insurance agency
  5. #67 of 96 best companies in Plumber

Written by the company

24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!

Boiler breakdown cover and home emergency cover, 24/7!

Written by the company

When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.

Hassle Free Cover Plans

14 Day Cooling Off Period

Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner. Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.7

All reviews

(100,811)

12,607 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keep yoir boiler running smoothly.

The enineer Brett was very proffessional. He was polite, friendly and a pleasure to have in my house.
As a compsny they are recommended to keep your boiler running smoothly.

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The experience was very good

The experience was very good, very satisfied with the service

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Excellent service Great engineer

Excellent service Great engineer
Would highly recommend 24/7
Cover

22 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback.

We’re proud of the service that our Engineer deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Engineer Adi arrived on time and…

Engineer Adi arrived on time and completed the inspection efficiently and provided advise on maintenance techniques

23 July 2026
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Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Adi ‘s manager receives this feedback so that he gets the praise that he deserves.

Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Swrvice

Very nice and professional man. Would recommend

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

The engineer was professional and…

The engineer was professional and polite would recommend.

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Ian came in time slot and is very…

Ian came in time slot and is very polite.

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great Service

Our engineer Kulwant was professional and helpful and we can't fault anything from booking the service, receiving communication leading up to it and the service itself.

22 July 2026
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Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Kulwant's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Quality comprehensive cover

Quality comprehensive cover, fairly priced with seriously good customer service.

23 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Service and repair

the engineer was very thorough and knowledgeable in the work he carried out and very informative explaining things which was very helpful to myself I would have no problem in recommending your company

21 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 1 out of 5 stars

I would not recommend this company they are very bad

I would not recommend this company they are not honest or reliable, there engineers do what they can to force a new boiler sell, I had a service engineer put a hole through my vent ducting which meant he had to condemn the boiler leaving my family without gas, my first reaction was good job probably saved our lives, next day after removing the vent I found it was of good working order, be careful especially with a engineer named Carl Chatfield don't let him in to your home, pay the little extra and have the best British Gas.

22 April 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thank you for using our services and providing your valuable feedback, thus giving us a chance to review our services with a critical eye and make amends. We will use your experience as an example to rectify any shortcomings. Thank you for notifying us and giving us a chance to improve.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great site!

Clear, concise & informative website. Some sites are confusing with masses of questions but this time was so easy. Great buti g experience.

21 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Professional

Came quickly to fix my small leak.
Engineer was professional and polite.

22 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great customer service....Great…

Great customer service....Great customer experience... compleat satisfaction with the engineer visits as they really no there stuff and are very productive explaining everything as they do it

21 July 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

Easy to book and the engineer was…

Easy to book and the engineer was great. Only thing stopping 5 stars is the call before trying to sell extras.

16 July 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

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