I was going to purchase book named 300 Art activities for kids. I received an email that my purchased has to be verified first. Since I was conscious about verifying a second time with my credit insti... See more
Company replied
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I bought a gluten free bread and sweets recipe page (Breandly and Sweets Again)and the recipes were terrible. When I went to get a refund (purchased 3 weeks ago) with the 60 day purchase warranty, Ho... See more
Company replied
I purchased what I thought was a air fryer recipe book, actual hard copy. As it happens it turned out to be a pdf copy and for 9e I thought was overpriced. I contacted them requesting a cancellation... See more
Company replied
Ho acquistato la versione digitale del libro "700 Ricette senza zucchero e senza glutine". Tutto ok grazie. Chiedo se è possibile avere anche l'edizione cartacea, oppure se esiste solo il download o... See more
Company replied
Company details
Written by the company
We empower people to share their knowledge and conquer the world. Hotmart is a complete ecosystem where creators build, sell and scale their digital businesses while delivering quality learning experiences. Hotmart. For real.
Contact info
Amsterdam, Netherlands
- https://help.hotmart.com/en/contact-us
- hotmart.com
3.1
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Not ethical!
I bought a gluten free bread and sweets recipe page (Breandly and Sweets Again)and the recipes were terrible. When I went to get a refund (purchased 3 weeks ago) with the 60 day purchase warranty, Hotmart said I purchased it in December and could not get the refund! I have the purchase receipt for Aug 12. There is no way to contact them! Thieves!!!
4 September 2026
Unprompted review
Reply from Hotmart
Hello, Kathie!
Thank you for your feedback! It is very valuable in helping us improve and provide you with a more positive experience on the platform. We will forward it to the appropriate department, which will get back to you by email.
Whenever you need assistance, you can contact our support team through https://help.hotmart.com/en/contact-us, and one of our agents will assist you.
Best regards,
The Hotmart Team
Scam
I was going to purchase book named 300 Art activities for kids. I received an email that my purchased has to be verified first. Since I was conscious about verifying a second time with my credit institution password, I stopped the whole process. Later I found that someone tried to get into a former Robinhood account. So, this page is a scam.
28 August 2026
Unprompted review
Reply from Hotmart
Hello!
To assist you, we kindly ask you to provide your account details so we can identify you in our system and better assist you with your inquiry.
We look forward to your response!
The Hotmart Team
I purchased a course that was a scam…
I purchased a course that was a scam and am now billed monthly what was advertised as the total cost of the course. I have tried to use the chatbot to help me but it says that It couldn't understand my question and that my email or transaction code is not valid.
10 August 2026
Unprompted review
Reply from Hotmart
Hello, Karen!
Thank you for your feedback! It is very valuable to us as we work to improve and provide you with a more positive experience on the platform. We will forward it to the appropriate department, which will respond to you by email.
Best regards,
The Hotmart Team
Reply from Hotmart
Hello, Nasser!
Thank you for your feedback! It is very valuable to us as we work to improve and provide you with a more positive experience on the platform.
We have confirmed that the responsible team has already sent guidance regarding your question in ticket #11636139, which was opened using the email address registered on the platform.
Please remember that whenever you need assistance, you can contact Support through https://help.hotmart.com/en/contact-us, and one of our agents will be available to help you!
Kind regards,
Hotmart Team
Hotmart account was permanently blocked
My Hotmart account was permanently blocked (Protocol 11656436) on the grounds that I was selling illegal IPTV systems. This is completely false. Every product I have on Hotmart is a digital book, nothing related to IPTV or streaming in any way.
The only explanation I can think of is that a third party took my checkout link and posted it on an IPTV website without my knowledge, causing a sale to appear as if it came from that site. I had no control over that and no involvement with it whatsoever.
As a result I have lost access to my account and my available balance is now frozen with no clear path to recover it. I was given no chance to explain myself before the permanent block was applied.
I have sent a formal appeal referencing the protocol number and I am still waiting for a response. If Hotmart reviews the actual content of my products they will see there is nothing illegal there.
I hope someone from the team reaches out to resolve this properly.
21 August 2026
Unprompted review
Reply from Hotmart
Hello Yassine!
We would like to inform you that your account on our platform has been restricted due to a violation of our Terms of Use (https://hotmart.com/en/legal/terminos-de-uso). After a detailed investigation, we identified that the content offered does not comply with the guidelines established by the platform.
Kind regards,
Hotmart Team
Reply from Hotmart
Hello, Ximena!
Thank you for sharing your feedback. We’re very pleased to hear that your experience with Hotmart has been positive. It’s very important to us that you find the platform intuitive and our support effective. Your feedback helps us continue to improve.
Best regards,
The Hotmart Team
Bought a book
Bought a book, never received it. No answer from Hotmart
They finally contacted me. And have received the recipes by ebook.......but it took a long time!
12 July 2026
Unprompted review
Reply from Hotmart
Hello, Maryse!
We requested your purchase/account details to identify you in our system and assist you better; however, we haven’t received a response.
You can provide us with more details by contacting us through this link: https://help.hotmart.com/en/contact-us
We look forward to hearing from you!
Reply from Hotmart
Hello, Jose!
Thank you for sharing your feedback! We’re delighted to hear that your experience with Hotmart has been positive. We’re glad to know that you consider our platform safe and effective. Your opinion is very valuable to us and inspires us to continue improving every day.
Best regards,
The Hotmart Team
They advertised and sold and invoiced a…
They advertised and sold and invoiced a digital product except they never delivered it!
100% scam!
24 July 2026
Unprompted review
Reply from Hotmart
Hello, Catherine!
We are sorry that you had this negative experience purchasing a product through our platform.
Don't worry, we have verified that your refund request has been submitted. You can check the status of your refund here: https://refund.hotmart.com/tracking
If you have any questions or need more information about the process, please contact our Support team so we can assist you: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
I haven't received payment for my PAID…
I haven't received payment for my PAID content on this site.
11 August 2026
Reply from Hotmart
Hello, Sabrina!
We appreciate your feedback! It is very valuable for us to improve and provide you with a more positive experience with the platform. We will forward it to the appropriate department, which will get back to you via email.
Regards, Hotmart Team
I haven’t really used the app as much…
I haven’t really used the app as much as I’ve wanted to but what from what I’ve seen I know it’s a very profitable platform. Just have to learn how to become a digital marketer
2 August 2026
Reply from Hotmart
Hello, Jose!
Thank you for sharing your feedback! Hotmart is a platform that helps create, host, and distribute digital products, such as video classes and ebooks, among other formats. Discover more about our services and how you can take advantage of them here: https://blog.hotmart.com/en/como-funciona-hotmart/
If you have any questions, take our free Hotmart Academy course and learn how to advertise, create, and sell digital courses. Register here: https://www.hotmart.com/en/academy/ 😄🔥
Let's go together!
Heart Market is very good
6 August 2026
Reply from Hotmart
Hello, Jonathan!
Thank you for sharing your feedback. We are very happy to know that your experience with Hotmart has been positive. It is very important to us that you find the platform safe and effective. Your opinion helps us continue improving.
Best regards,
Hotmart Team
I purchased what I thought was a air…
I purchased what I thought was a air fryer recipe book, actual hard copy. As it happens it turned out to be a pdf copy and for 9e I thought was overpriced. I contacted them requesting a cancellation which was done almost immediately and my money refunded back to my payment method. I would use this company again and recommend.
Thank you
2 August 2026
Unprompted review
Reply from Hotmart
Hello, Roz!
Thank you for sharing your feedback. We are very happy to know that your experience with Hotmart has been positive. It is very important to us that you find the platform safe and effective. Your opinion helps us continue improving.
Best regards,
Hotmart Team
SCAM
Looks like I was scammed in replying to an advert purporting to be from Amazon, offering three electrical items for free, other than £12 shipping costs. The scam was obviously set up by this company, in order to trick people into believing this was a genuine offer. I demand refund of this wasted, stolen money.
15 July 2026
Unprompted review
Reply from Hotmart
Hi Chris,
We are sorry that you had this negative experience when purchasing a product through our platform. I would like to emphasize that Hotmart does not perform and does not condone this type of procedure.
Thank you for bringing this to our attention. Sales of the product in question have already been closed and a refund for your purchase has been requested. You can track the progress here: https://refund.hotmart.com/tracking
If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
Very good service
18 July 2026
Reply from Hotmart
Hello!
Thank you for sharing your feedback. We are very glad to know that your experience with Hotmart has been positive. It is very important to us that you find the platform safe and effective. Your opinion helps us continue improving.
Regards, Hotmart Team
Abuse of AMAZON brand to debit illicite my for Hotmart
The advertisement specified Amazon leftover products were given away against little handling charges ; when seeing the débits to my account it was : LAST CHANCE DEBITED 14,04€; The Daily Prayer Room 43,29€; U2 The Scripture Deep - Dive Society subscription.
That is totally abusive; I want my money back immediately; I cancelled it all within 30 minutes.
Block HOTMART wherever you can !!!
21 July 2026
Unprompted review
Reply from Hotmart
Hello, Chantal!
We are sorry that you had this negative experience purchasing a product through our platform. I would like to emphasize that Hotmart does not carry out or approve this type of procedure.
Thank you for bringing this to our attention. Sales of the product in question have already been closed, and a refund for your purchase has been requested.
If you need assistance, please contact our Support Team through this link: https://help.hotmart.com/en/contact-us
Best regards, Hotmart Team
I can't speak with anyone I never…
I can't speak with anyone I never ordered a product from them but they have taken money from my account. This is fraud I have instructed my bank to cancel this and if I don't get any joy I will go for a charge back
Tony Dawes
22 July 2026
Unprompted review
Reply from Hotmart
Hello, Tony!
We have requested the details of your purchase/account to identify you in the system and assist you better; however, we have not received a response.
You can provide us with more details by contacting us through this link: https://help.hotmart.com/es/contact-us
We look forward to your reply!
Reply from Hotmart
Hello, Valeria!
Thank you for sharing your experience. We are glad to know that your start on the platform has been accessible and positive. We are here to help you with anything you need.
Wishing you much success on this journey!
Regards, Hotmart Team
Reply from Hotmart
Hello, Tanmoy!
Thank you for sharing your experience. We are glad to know that your start on the platform has been accessible and positive. We are here to help you with anything you need.
Wishing you much success on this journey!
Regards, Hotmart Team
Not having humans to help you out when…
Not having humans to help you out when you need is quite complicated and makes you want to run away as fast as you can. I don't speak Portuguese and many words and sentences are written in that language. I want to know how can my newly uploaded product can be seen widely worldwide, but couldn't find an answer.
15 July 2026
Reply from Hotmart
Hello, Juan!
We appreciate your feedback! Hotmart is a platform that helps create, host, and distribute digital products, such as video lessons and ebooks, among other formats. As a producer, after creating a product, to make sales, it is necessary to promote it. Therefore, the first requirement for you as a producer is to have patience, as with a lot of work and dedication, results may appear.
I noticed you contacted our user support and received some tips. We have selected this article "How to sell digital products online?" https://hotmart.com/en/blog/vender-productos-digitales from our Blog.
Let's go together! 🔥
Sincerely, Hotmart Team.
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