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Kelpie Reviews 

385
•
TrustScore 4 out of 5

3.9

Pet Care Store
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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers had a great experience with this company. Customers truly appreciate the helpful guides and informative content that assist pet parents in understanding animal health and allergies. Many people mention that the materials are wonderfully simple to access and understand, providing very useful knowledge for everyday care. However, some customers also noted frustrating issues with unexpected charges and unwanted subscription problems during the online checkout process. Consumers additionally experienced remarkably long delivery times and faced difficulties when trying to cancel or modify their orders afterward. Shoppers found the website confusing to navigate, leading to accidental purchases and duplicated items that were hard to resolve.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and pricing. While a few pet owners... See more

Order

Consumers find the experience negative due to unexpected charges and subscription issues. Reviewers report... See more

Price

Customers had negative experiences with price, reporting that advertisements showed a low promotional cost... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

User experience

Reviewers highlight ambiguous aspects of user experience due to mixed feelings about the platform. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I have a Yorkie under 1yr old and the last week I noticed that he keep scratching but have no fleas He is on Enerpets puppy pellets He gets rice and chicken once a week I bath him with anti it... See more

Rated 4 out of 5 stars

They seemed to help but just too expensive for the amount you get.

Rated 5 out of 5 stars

I've been feeding Hills for more than 25 years. My dogs have been healthy with shiny coats and they've always eaten their food with great enthusiasm. Hills are always available to assist and their co... See more

Company details

  1. Pet Care Store

Written by the company

Kelpie is a pet wellness brand focused on creating premium soft chews for dogs. Our products are designed to support everyday canine health in a simple, convenient, and dog-friendly way. Instead of messy powders, hard-to-give tablets, or complicated routines, Kelpie offers easy-to-serve chews that fit naturally into a dog’s daily life. Our range is created for pet parents who want practical support for their dog’s wellbeing, including areas such as allergy relief, calming support, mobility, digestion, and overall daily health. Each formula is developed with carefully selected ingredients and a focus on taste, quality, and consistency, so dogs can enjoy their chews while owners feel confident about what they are giving them. At Kelpie, we believe better pet care should feel simple. Dogs are part of the family, and their comfort, energy, mood, and long-term health matter every day. That is why our products are made to support common needs in a format that is easy to use and easy to stick with. Whether your dog needs help feeling calmer, moving more comfortably, dealing with seasonal discomfort, or maintaining general wellness, Kelpie is here to make daily support easier for both dogs and their humans. Our mission is to help more dogs feel better, live happier, and enjoy healthier everyday routines.

Contact info

3.9

Great

TrustScore 4 out of 5

385 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(385)

382 reviews in the last 12 months

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Rated 1 out of 5 stars

Expensive and ineffective

Expensive and ineffective. They are made in China, and I don't trust that the ingredients are pure or if it is even true. I am not a satisfied customer, and did nothing for my dog.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

False Advertising

Tried to order their 70% off for calming chews and also allergy chews. The price was $38.99 for 4 packs. Went to pay and the total cost was $155 for 4 packs. Reached out to customer service and they said there was no order connected to my email. Explained I never ordered cause instead of the advertised $38.99 I was being charged $155 at the checkout. No reply.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Never give these to your dogs

Gave their shoes to my dogs, within 10 days, I realized my dogs were allergic to the shoes. They were itching and licking more than I have ever seen them . I stopped giving the shoes to the dogs and contacted the company immediately. Their advertisement says they’re 100% guaranteed. I have three unopened packages. The response I got which was immediate was sorry to hear it. We will cancel your subscription, but there are no refunds. So much for their hundred percent guarantee on their products I would stay away from this company with a 10 foot pole.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS ALERT!

SCAMMERS ALERT!
I ordered a while ago and still have no idea when my order is turning up, I have send a message through the website and emailed.

4 September 2026
Unprompted review

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