Freska Reviews 

So hapoy they could accommodate me at the last minute. Will be definitely be using them again and Evelyn was wonderful!

Freska is great, their app is super easy to use and everyone working in the company is super friendly. The service is phenomenal, the staff remembers little details about your home that makes a big difference.
I recommend them big time!

I got a very nice staffs, very good work!!

Extremely bad. I have been their regular customer with weekly cleaning. But they treat you so badly. They can’t send the prebooked cleaners and will inform you just hours before without providing any substitutes.

They are unprofessional, incapable of providing services, can’t give you a fixed cleaner for weekly cleaning and one of their cleaners broke an expensive terracotta show piece in my house.

Stay away.

One of the worst cleaning company. The cleaners are a joke. They are never on time and do not do even a decent job. AVOID

Booked moving cleaning weeks in advance. They cancelled the booking the day before arriving, leaving me with the headache of sorting something else out last minute. Stay away from this company, book something else. Horrible service.

Cancelling several times a few hours away from the cleaning. But their policy is that customers need to cancel 7 DAYS before to not be charged. Do better.

Tldr: DO NOT EVER USE THEM!! The hang up on you when there is problem! They don't pick up the phone, super unprofessional and disrespectful.

Longer:
I used to use Rent Hemma before Freska acquired it and THERE WERE AWSOME.
Today was my move out cleaning with FRESKA. I send them email one month ago that I want to book a move out cleaning (without windows cleaning). It took them many days to confirm and answer (first red flag). But they finally did and confirmed. Yesterday I texted them to let them know how to enter the apartment, they didn't confirm or answer my email (second red flag). Today, I let the cleaners in. They though that it was deep cleaning, not move out cleaning (Freska misinformed them). I told them that it's not the case and they said that they can stay a bit longer and do the move out cleaning. Few minutes I got an sms "Hello Good morning. The team that is already working in
your house needs more time to carry out everything required.
Unfortunately it is not possible to extend the working time
because the following customer has been already change in the schedule. They will do the best job possible during the time that is already assigned. Thank you so much for your understanding and have a nice day". Clearly they made a mistake, we booked a move out cleaning and have emails to proof it. We tried to call Freska's customer service, no answer. The cleaners called us and said, that that could stay but Freska told them to leave. They gave us the phone number to the manager. The manager HANG UP on my partner when we tried to talk and explain. Then stopped picking the phone from the phone nr. So we called from another number. He picked up and after I explained that they made a mistake he HANGED UP on me too. THIS IS HOW FRESKA IS DEALING WITH THEIR CLIENTS!!!!!
We FINALLY managed to reach them through their app, and after 2h of stress, managed to get the cleaning BUT they said it will be more expensive than the price that they told us in the email.
We just cancelled our bi-weekly cleaning subscription with them because we will never trust this company again.
I understand that people make mistakes, but we should be able to just talk to people and solve it - but hanging up on someone? WHAT IS IT?

I DO NOT RECOMMEND THEM, stay away from this fishy company!