Fleur Reviews 

One star is still too generous — if I could, I would give zero stars.

I received a completely dried-out, dead plant that was absolutely unusable and looked nothing like a healthy product. It was a huge disappointment.

Customer service promised me a refund, but I still haven’t received my money. Making promises and then failing to keep them is unacceptable.

This company should be ashamed of the way they treat their customers. I will never order from them again and I definitely do not recommend them to anyone.

The worst shop. They send tou horrible looking plants that. I bought lots plants in other online shops and they were never delivered so poorly packaged and damaged before.

They delivered my order in two
parts. The first one had yellow, spotted, old, root bounded erbs (like mint).

The second part came super late.
The nursery pots arrived broken, since there was no protection whatsoever and two heavy pots squeezed in in the same box.

Never buying again.

I have returned to make a further complaint. I have just discovered that the plants that were delivered were the wrong type/colour and not what I ordered. I ordered deep pink and these are white. They are a related plant but certainly not what I ordered. And yet again, I have emailed and received yet again no response. I received the plants all messed up in a box a couple of months ago and had to wait for them to flower. Now they have flowered, and they are the wrong colour. You could not make this rubbish up. What an absolute joke. I have asked yet again for a refund and have been ignored. I would advise others not to use this joke of a company. They do not react, they do not care about their plants reaching you in a nice way, and they do not care if things are missing or incorrect. Don't waste your money, time and effort.

I just read the reviews about this company and I am shocked by the attitude towards customers!!!
I can only agree with all the reviews about the bad and dishonest attitude towards customers.
This was my second order. The first time a year ago, all the plants came very poorly packaged and as a result I lost 2 out of 3 plants. This time the plants were quite well packaged, but unfortunately I did not receive one of the plants I ordered, instead another plant was sent, which was 3x cheaper. When I reported this to customer service, they did not even apologize to me, but replied that it was OK for them (!!!!). Without going into details, I can say that as of today I have not received a refund of the difference in money for the undelivered plant.
I recommend not ordering ANYTHING from this company if you do not want material losses and stress. Such companies should not exist.

This is the 2nd time I try to order from Fleur.nl and it will for sure be the last! They promise delivery within 1-2 days but now 5 days later no news on my order and no response to my email or phone calls! I had garden people waiting to plant the order from Fleur.nl but this I can forget about now. Do not order from them if you are expecting your plants to arrive within short time. Now one week later I still have no response from flere.nl and my delivery is not updated. I asked for a refund but dont hear anything. They dont answer e-mails or phone calls. Will try to figure out how to report them for scam by the Dutch consumer Authority body

Delivery was good and the quality of the plants were also nice.

I ordered a pot which was delivered in 8 days ( instead of what's indicated on the website 1-2 days ). I tried to contact them by email and by phone too in the given hours. I waited 20 minutes on the phone , nobody picked up. Then I sent them another email and I requested my order to be cancelled. Once I did that suddenly they sped up the delivery process. The product is nice but the service is horrible and they are unreachable. I definitely don't recommend it. Stay away. Will never order anything from here either.

Do not order from Fleur.nl!
I ordered from them over a month ago and my order never arrived. Customer service is also terrible - they are unreachable by phone, and unresponsive to emails. Choose any other plant site to order from:)

I received dead plants. Transferred them to indoor vases upon delivery. Took care of them for 4 months for nothing. The website had a minimal purchase of 6 plants for selling such plants. No refunds or plant replacements.

Very poor communication. They dont send confirmation email after the purchase and they never responds to emails even tough they ask to send an email over phone in case of issue. They also do not create return barcodes so it is totally your responsibilty of the delivery of the returns. Very inconvenient experience overall

I am extremely disappointed with my recent order . Not only was one plant completely missing from the package, but the plants that did arrive were in very poor condition.

The plants arrived looking weak, messy, and tilted (tumbled inside the box), clearly showing a lack of proper securing and care during packaging.

What makes it worse is the total lack of communication. I have reached out multiple times via email, phone, and online chat over the past few days, but I have received NO response at all. It is incredibly frustrating to deal with a company that ignores its customers after sending sub-standard and incomplete orders.

I expect a prompt response to resolve these issues—specifically a refund for the missing item and a solution for the damaged plants.

Part of my order never delivered.

Customer service did not respond at all.

No refund, no support, no communication.

Based on this experience, I strongly recommend avoiding this store. And I read many much worse cases with this store. Unbelievable.

I placed an order that was delivered but some items were missing. I contacted the customer support and never got a reply.
I had to open a case with paypal to get a refund.

Terrible customer service. My order arrived 10 days ago and they sent me the wrong sized plant. As requested I emailed them a photo and they responded to ask if I got the other plant I ordered. I said yes and they haven't responded since. I've emailed them again but no response. I've tried calling almost every day but they aren't answering their phones,I had to leave a message. It seems they have no intention of resolving this.

I ordered a tree however I never received the confirmation number after emailing I received a number however the tree was never delivered. I tried to contact them but they now say the order numebr doesnt exist I have requested for them to cancel my order and return my money but they refuse to reply or comply with the delivery of my tree. It was litterally been the worst experience I have ever had with a internet company and I am still trying to retrieve my money

Easy site to approach, fast shipping but could do better with the packaging of the plants (in particular putting paper around the pot and the soil of the plant, there was soil everywhere in the box ';-) but the plants were in good condition, on the other hand my package was left outside in the rain even though I left several times on the delivery platform instructions to leave the packages in a dry and sheltered place...) The after-sales service is top notch! They provided solutions to our problem very quickly. Bravo for the responsiveness. Traduction machinelle

Fast delivery but I wish there would be a note for the recipient

Horrible! They have not shipped what I bought in two weeks. When I reached them, they mentioned out of stock and cancel the order. I am waiting the return of the money for 2 months!

Thank you for choosing such a cute little kumquat tree for me with so many fruits. It even had some beautiful young green ones. Although the shipping was delayed and caused a few broken branches and some fruits to fall off, overall I’m still very happy with it.