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Flamesmart Reviews 

347
•
TrustScore 5 out of 5

5.0

Central Heating Service
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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are often described as friendly, polite, and helpful. Many people highlight the excellent and thorough service provided, noting its efficiency, reliability, and the fair pricing. Reviewers appreciate the tidy work and clear communication throughout the process. Customers frequently mention the promptness and efficiency of service, often receiving timely visits and quick resolutions. Many feel they can always rely on the company for a professional and consistent service. People also highly recommend the service to friends and family, expressing their satisfaction and intent to use them again.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as outstanding, brilliant, and a... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as professional, reliable, and... See more

Price

Clients share positive opinions on price, consistently finding it to be competitive and fair. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stephen has been servicing our boiler and gas fires for several years. We recently had a new combi-boiler installed for a family member replacing a very old back boiler.It was a huge job but done w... See more

Rated 5 out of 5 stars

I've used Flamesmart before and Stephen is always on time, polite, knowledgeable and good value. He knows his stuff and I'd recommend him to anyone who wants a boiler service or any other type of gas... See more

Rated 5 out of 5 stars

Stephen always arranges appointments well in advance. For rentals he keeps the landlord, agent and tenant informed and works with each to ensure a prompt on time visit. His work is thorough and he is... See more

Rated 5 out of 5 stars

Steve has been my go to engineer for the last 4 years. Most recently I’ve had my boiler serviced (a boiler which Steve installed a few years previously). The advice given is always excellent.... See more

Company details

  1. #9 of 75 best companies in Central Heating Service
  2. #2 of 52 best companies in Boiler supplier
  3. #6 of 58 best companies in Gas engineer
  4. #1 of 8 best companies in Gasfitter
  5. #7 of 117 best companies in Heating service
  6. #7 of 96 best companies in Plumber

Written by the company

Gas Servicing - Gas Installation - Gas Repairs - British Gas Trained & Time Served - Smart Technology & Integration - Landlords CP12 Certificates - Gas Hobs - Gas Boilers - Gas Cookers

Contact info

5.0

Excellent

TrustScore 5 out of 5

347 reviews

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5.0

All reviews

(347)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly recommended.

Outstanding service from start to finish. Professional, reliable, and highly skilled, with a warm and positive personality that made the entire experience enjoyable. A true pleasure to work with. Highly recommended!

10 July 2026
Rated 5 out of 5 stars

Continued excellent service

Stephen is always punctual and explains any issue before commencing work. Flamesmart service the boilers and issue landlord certificates for our Cardiff and Newport properties annually. Pricing is always competitive. Their work is thorough and neat each time with no mess left.

18 May 2026
Rated 5 out of 5 stars

Hive

Steve did a great job putting in a new radiator for me, and installing a hive,he was polite, punctual and professional, cleaned up after himself and took away the rubbish, great job

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Hive fitted and boiler service.
Steve was extremely helpful, knowledgeable and always on time. I would highly recommend using flamesmart, and will be using them in the future. I am very happy with my service.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Stephen has been servicing our boiler and gas fires for several years.
We recently had a new combi-boiler installed for a family member replacing a very old back boiler.It was a huge job but done with minimum mess.
We know that any work done by Stephen will be completed to the highest standards.

11 February 2026
Unprompted review

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