Flymarabu Reviews 

I flew from Palma de Mallorca to Hamburg this morning, and the pilots were so attentive and explained everything. They also commented during the flight views and cities we were passing through. As a nervious flyer, this was so reassuring and calming. I reached out after landing and they were super friendly and nice. I wish more pilots were the same.

Worst experience on an airline both ways! The workers were rude and had to have the lowest IQ I’ve ever seen. DONT buy there tickets from them plus the price wasn’t that good terrible experience

Marabu cancelled our flight back and informed on the same day. They did not support with rebooking. It has been 2.5 months since I submitted all the documents for compensation, still waiting.

It has been all ok from the check from baggage in to the landing. Super kind, on time (we even took off before) clean airplane and its toilets, friendly and kind crew, silent and quietly flight, comfortable seats. Absolutely great and one of the best flights I ever had.

Our return flight from Corfu to Hamburg with Marabu DI6633, 13.06.26 was already delayed by around two hours. While that was unfortunate, it would not have been enough on its own for a negative review.

What will unfortunately stay in our memory is the behavior of part of the cabin crew towards us as passengers traveling with a dog.

Of course, we fully understand that a dog must remain in its carrier under the seat in front during takeoff and landing. We never questioned that rule. However, one flight attendant turned the situation into an unnecessary confrontation, arguing over every millimeter by which the carrier supposedly needed to be pushed further under the seat. We were repeatedly told to "read the terms and conditions" and warned that a supervisor could be called. At one point, we were even told that the position of the carrier was jeopardizing the safety of all passengers on board.

After takeoff, another crew member allowed us to bring the dog out slightly from under the seat. Shortly afterwards, we were confronted again and accused of providing false information – essentially implying that we had lied.

The situation reached its peak during disembarkation. The supervisor who had been called – and who turned out to be a flight attendant working in Business Class – loudly shouted at us, "This is not allowed! This is not allowed!", even though the flight had already ended.

Everyone can have a long and stressful day, and we understand that working in aviation is demanding. However, friendliness, respect, and professionalism should remain a given under all circumstances. Enforcing rules is one thing; treating paying passengers as if they were misbehaving schoolchildren is quite another.

What makes this particularly disappointing is that the issue was never about the rule itself. We were perfectly willing to comply. It was solely the tone, attitude, and manner in which we were addressed that turned an otherwise ordinary flight into an unpleasant experience.

A little more courtesy and professionalism would have made this flight completely unremarkable despite the delay. Instead, it is the behavior of parts of the crew that we will remember most.

Flew from Nuremberg to Gran Canaria on Thursday April 24, 2026. Got hit with a big fee for n overweight bag (my fault), 4 plus hour flight, no movie.

Was treated very rudely by staff when I exited the aircraft and suddenly realized I left a very expensive pair of bose headphones at my seat. I was refused re-entry (I understand that is not allowed). But nobody would go back and look for them. The guy at the door basically told me to get lost and contact the airport lost and found on the next day....which I did, and of course I was told they weren't found.

I sent two messages to Marubu's complaint page and so far have not received any response.

Nice going Marubu, great way to treat your customers...

One of the worst experiences ever. We travelled Business Class to Tenerife. The cabin had not been upgraded for at least 20 years. No amenities such as modern seating was offered. Lunch was served at breakfast time.

The return flight was even worse. The cabin crew was not only arrogant and unfriendly but incompetent when it came to security procedures regarding the storage of cabin luggage and child seating. They forced us to push our sleeping two year old into his seat even though he wasn’t able to hold his head upright because he was simply too tired.

We filed an official complaint about this to the Airline.

Yesterday FUE-HAM, smart Cabin Attendant's, quick Service (faster than other Hollidayairlines) Seats for Eco-standard, very ergonomic with enough space (I'm 185cm), free entertainmentsystem with trackingoption.

Best regards.
SeeUnextTime😃✈️

very shitty. airplanes ALWAYS delayed. 2-3 HOURS DELAY. I‘M SITTING RIGHT NOW IN THE PLANE THAT WAS GOING TO DEPART AT 12.15 IT‘S 13.30 AND THEY JUST ANNOUNCED IT WILL TAKE 30 MORE MINUTES. RYAN AIR IS A LOT BETTER. IT‘S NOT THE FIRST TIME!!!! IT HAPPENED TO ME TWICE. TWO OF TWO TIMES MY EXPERIENCE WAS SHITTY.

i really do not recommend. i‘m sorry for the capital letters but i‘m really loosing my patience now.

Businessclass roundtrip Las Palmas - Hamburg was spot on!

Service was better than some “elite” airlines.Very friendly personell that was professional. Flights were on time and food was okay.

This was by far the best short distance flight I’ve ever had.
I’m a frequent traveler (around 50 flights per year), but have never heard of Marabu airlines. I booked through Condor and was surprised that there was a reasonable priced business class option.
Check in at LEJ was pleasant as usual but when I boarded the flight it just got better.
The flight crew was outstandingly friendly. We were served with a snack, lunch and a dessert additionally to all kind of beverages.
The lunch was a choice between pasta with chicken or a vegetarian salad. Both dishes came with a supplementary side salad. I had the salad and it was delicious! So was the dessert, a caramel cake which could’ve been served at a Michelin star restaurant.
They served proper napkins and cutlery and wet towels to clean the hands. They even offer lemon for the drinks.
The last time I experienced that kind of service was on long distance flights with Emirates or ThaiAir. Even the major American Airlines don’t have better standards in first class!
I am highly impressed and grateful we finally have an Airline in Europe that knows good service and goes the extra mile to spoil their customers. There is not a single European airline I can compare to the excellent service Marabu is providing!
May the airline have great success in Germany and Spain and replace the former elite Airlines, that forgot what customer service is.
Thank you to the lovely team on flight 6776 on May 09th!

The only improvement I can think of is on board WiFi.
The available entertainment options are great, but if Marabu could offer WiFi, this would be the perfect service for business travelers.
Also, with an excellent service like that, you should consider giving the passengers the opportunity to review the airline while they’re on the plane.

We flew from Koln to Fuertaventura. I can only write good words about this company.My wife can not fly on the back of the plane. The stewardess cold see it and we got directly places in front...!
Also service is here very nice.
I am amazed, why the clients were writing such bad reviews...

Fam.Kaminski.

Steward Maxim was extremely unfriendly, unhelpful and rude on flight DI6459 from Teneriffe to Stuttgart on Sunday, Jan. 19th 2025.
He should be removed from this job as he‘s obviously not capable in providing an according behavior and manner towards the guests paying his salary!
He was as well uncompetent in dealing with a situation, passengers standing in the aisle while the sit-down- and fasten seatbelt sign had been on.

Worst Airline ever. Never fly with Marabu. DI 6585 delayed until next day. New flight DI 7585 planned depature the day after 11 am. Now 2:55 pm still no boarding. And the worst you don't get any information, as well at the airport or on the german hotline. Just disgusting.

Just sitting waiting in the plane for 1 hour for 2 pessengers. My question how long it takes and that I have to spend the night alone in the city the stewardess laughs only at me. Ridiculous behaviour.

Be very careful when doing check-in, better never order with them ! We had to pay at airport additional high fines for handbag, see details below.

we bought a flight via Condor airlines and had allowance on handbag in regular size (4 persons, 3 handbags). Marabu airlines however bought Lightfare tickets for us, which only allow minuscule handbags. They do this on purpose to save money:

- Marabu hopes the airport does not notice (they did)
- Marabu hopes the clients would pay the fine and not complain (I complained)
- Marabu hopes the clients will not know their rights
- Marabu took 3 weeks to evaluate my complain and decided to reject it despite being in the wrong.

all in all a horrible airline that takes advantage of their clients in any possible way. Stay away from ordering with them!

We booked our holidays trip with this airline and we bought business class ticket for our fly to Greece as so far the experience has been really disappointing, first there were not a line in the counter to drop the luggage for the business class then we made the line like everyone else, same with the boarding, we supposed to boat first but the order on the gate was first passenger with kids and then everyone else, then what is the point to paying more if you have not benefits more than a box with food.

We will not book again a business class in this airline, we did it because we had a nice experience with condor last time we when to Greece and booked business class, but now the route from condor is convert by this airline I won’t recommend it to purchased

Unfriendly, overbearing flight attendants. Cannot recommend this airline

The seat in front completely broken, I asked if there’s something that can be done and instead of answering simply says, in a rude way, “there’s enough space, what is the problem?”
When I say that this is not what I asked he just repeats “what is the problem?” in a rude and defensive way.
Extremely rude crew, very unfriendly, poor state of the plane.
We booked with Condor to find ourselves in a different airline…never again.

We flew from Hamburg to Korfu the flight went well. Nice staff all was good.