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First4Lawyers Reviews 

19,490
•
TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 1,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, understanding, and empathetic approach, making initial contact reassuring and comfortable. Many appreciate the prompt return calls and the clear explanations and professional guidance provided, which helps them feel at ease when discussing sensitive issues and starting their claims. Reviewers consistently highlight the supportive and patient nature of the team, often feeling they are in good hands. However, some customers also noted that their claims were not always pursued, with some feeling their case was not of interest or that they were referred to third-party solicitors who ultimately provided no assistance or undervalued their claim.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, supportive, and clear... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful, friendly, and professional... See more

Customer communications

Customers had positive experiences with contact, often noting prompt return calls and quick responses to... See more

Claim

People report positive experiences with claim assistance, often highlighting the kindness, understanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted First4Lawyers and had a prompt return call to discuss my injury. I was encouraged to explain as much as I could during the call back to me. After I had given a comprehensive and totally ho... See more

Rated 5 out of 5 stars

A lovely lady called Phoebe called me within minutes of receiving my contact request form and was truly amazing. She gave me the opportunity to explain my situation in great detail and listened and em... See more

Rated 5 out of 5 stars

Phoebe asked questions and showed sympathy and understanding about my accident. She explained what would happen, what was meant by the no win no fee situation. After asking various questions to gather... See more

Rated 5 out of 5 stars

As I have Tourettes syndrome I was very anxious and apprehensive when making my first contact. I feel deflated bout my situation with my health problem but when I spoke to Holly, she was so amazing an... See more

Company details

  1. #14 of 156 best companies in Legal Services
  2. #1 of 4 best companies in Lawyer Referral Service
  3. #1 of 6 best companies in General Practice Lawyer
  4. #1 of 36 best companies in Personal Injury Lawyer

Written by the company

First4lawyers is a leading legal marketing collective who can help you get the compensation you deserve after an accident that wasn’t your fault. Our whole team is dedicated to providing great customer care and we’ll only ever introduce you to a solicitor who is right for you. We offer a free initial consultation and only work with fully qualified solicitors who have been through a rigorous pre-screening and vetting process. Our No Win No Fee* service is based on injury, accident and medical negligence claims only and we offer a price guarantee on all other legal services. *Where we offer No Win No Fee* services typically customers pay 25% of the amount recovered to our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more.

first4lawyers.com Details

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

19k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(19,490)

992 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I was nervous about contacting a…

I was nervous about contacting a solicitor, I worried they would think me petty, the lady I spoke to, sorry I’ve forgotten her name, was very reassuring and professional. I feel better after a traumatic couple of weeks knowing that somebody is taking this seriously.

22 July 2026
Rated 5 out of 5 stars

I Accident claim. have never initiateything with a…

I have never initiated anything with a solicitor before and was a little apprehensive. Megan was so helpful and put me at ease. She explained the process in detail and I felt confident in going ahead with my claim. She was empathetic, spoke clearly and had a very good manner. Thank you.

22 July 2026

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