First4Lawyers Reviews 

19,724
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,000 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional support, describing them as highly empathetic, incredibly patient, and genuinely reassuring during very stressful personal situations. Consumers also note that the initial user experience, customer service, and overall service are remarkably smooth, efficient, and extremely easy to navigate from the very beginning to the end of the process. Some reviewers were not happy with the handling of their specific inquiries, mentioning that potential claims were unexpectedly turned down, referred elsewhere without clear communication, or left completely without achieving any satisfactory final outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising advisors for being kind,... See more

Customer service

Customers expressed great satisfaction with customer service, noting that agents are polite, attentive, and... See more

Service

Clients share positive opinions on service, noting that their enquiries are dealt with quickly and... See more

User experience

Consumers find user experience to be positive, noting that they felt at ease and relaxed throughout the... See more

Claim

People report positive experiences with claim processing, frequently praising staff members for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely lady called Phoebe called me within minutes of receiving my contact request form and was truly amazing. She gave me the opportunity to explain my situation in great detail and listened and em... See more

Rated 5 out of 5 stars

I contacted First4Lawyers and had a prompt return call to discuss my injury. I was encouraged to explain as much as I could during the call back to me. After I had given a comprehensive and totally ho... See more

Rated 5 out of 5 stars

I have never initiated anything with a solicitor before and was a little apprehensive. Megan was so helpful and put me at ease. She explained the process in detail and I felt confident in going ahead... See more

Rated 5 out of 5 stars

I cannot thank Daisy and the team at First4Lawyers enough for their incredible support today. After being rejected by several automated online solicitors who couldn't look past a computer algorit... See more


Company details

  1. Legal Services
  2. also in
  3. General Practice Lawyer
  4. Lawyer Referral Service
  5. Personal Injury Lawyer

Written by the company

First4lawyers is a leading legal marketing collective who can help you get the compensation you deserve after an accident that wasn’t your fault. Our whole team is dedicated to providing great customer care and we’ll only ever introduce you to a solicitor who is right for you. We offer a free initial consultation and only work with fully qualified solicitors who have been through a rigorous pre-screening and vetting process. Our No Win No Fee* service is based on injury, accident and medical negligence claims only and we offer a price guarantee on all other legal services. *Where we offer No Win No Fee* services typically customers pay 25% of the amount recovered to our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more.

first4lawyers.com Details

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(19,724)

947 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daisey was really helpful and made me…

Daisey was really helpful and made me feel at ease talking about what happened, she was professional and polite and made the whole process easy.

She explained what the next steps were and run me through everything I needed to know.

10/10

27 October 2026
Rated 3 out of 5 stars

My case was turned down because its…

My case was turned down because its been four months now after the accident. I am still gathering evidence for you for settlement but you turned me down. Minutes after you turned me down, i rang another solicitor and they toke me onboard, i am having physio therapy now under them

15 October 2026
First4Lawyers logo

Reply from First4Lawyers

Thank you for your review and feedback. First4lawyers do not provide legal advice, we work with a number of specialist law firms who will each consider an enquiry on its merits and decide whether they are able to act and assist on the potential case. It would not be correct for us to comment publicly on the merits of your claim but we would be happy to do so in private if you wished to contact us. We can however confirm that we understand the law firm involved did not reject your enquiry due to the length of time that had passed since the accident. We are pleased that you have managed to obtain legal support and wish you well with your case.

Rated 1 out of 5 stars

Hopeless

Hopeless, completely let us down, do nothing they say they will!

10 March 2026
First4Lawyers logo

Reply from First4Lawyers

Thank you for your feedback. First4Lawyers introduce individuals seeking to make claims to expert law firms. We can see that is exactly what we have done in relation the enquiry submitted to us. Each law firm is required to comply with strict service levels and whilst it would be wrong to comment on your particular circumstances in public, we have assurances from the law firm in question that they have met those standards in relation to your enquiry. If you do not feel that is the case or you have any further issues, then please contact us privately and we will be happy to assist and investigate further.

Rated 5 out of 5 stars

disrespect of a stage 4 cancer patient and carer

After tooing and throwing back n forth over several months with Female staff and reception manager's at our local Dr's surgery, our cancer stage 4 patients health rapidly declined, after our patient having no thyroid, and the Drs absolutely refusing to give her compulsory required medicines, for over 3 months making excuse after excuse? we then had no choice but to contact first4lawyers, which has been a God-send, as they where very attentive to detail and showed human empathy and fantastic communication skills throughout our several conversations with them. WE FEEL VERY SAD THAT OUR ONCE PROUD N.H.S IS IN NEAR COLLAPSE BECAUSE OF IGNORANCE AND NEGLIGENCE WITHIN MANAGEMENT STAFF AND RUN BY SOULLESS ENTITIES WHO ONLY CARE ABOUT THEIR WAGES. they all need a good kick up the ass regarding their condescending rude and disrespectful dictating "POLITICALLY CORRECT AUTHORITARIAN ATTITUDES towards patients "ESPECIALLY THE ELDERLY" that they seem to think they can do as they wish and treat with the utmost contempt,[ maybe because the government doesn't want to pay for pensions ? } and thats why after their accusations towards the carer and threats of ejecting our carer from the surgery THREATENING THEM WITH A ZERO TOLERANCE LETTER? we sadly had no other option or choice but to turn to first4lawyers for their fantastic assistance and help. and we hope that by placing pressure upon DR's and especially ALL MANAGEMENT STAFF MEMBERS, THAT THIS IN TURN WILL HIGHER N.H.S STANDARDS WHICH SO DRASTICALLY NEED TO RETURN TO THIS ONCE GREAT SYSTEM.

16 October 2026

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