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First4Lawyers Reviews 

19,724
•
TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 1,000 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional support, describing them as highly empathetic, incredibly patient, and genuinely reassuring during very stressful personal situations. Consumers also note that the initial user experience, customer service, and overall service are remarkably smooth, efficient, and extremely easy to navigate from the very beginning to the end of the process. Some reviewers were not happy with the handling of their specific inquiries, mentioning that potential claims were unexpectedly turned down, referred elsewhere without clear communication, or left completely without achieving any satisfactory final outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising advisors for being kind,... See more

Customer service

Customers expressed great satisfaction with customer service, noting that agents are polite, attentive, and... See more

Service

Clients share positive opinions on service, noting that their enquiries are dealt with quickly and... See more

User experience

Consumers find user experience to be positive, noting that they felt at ease and relaxed throughout the... See more

Claim

People report positive experiences with claim processing, frequently praising staff members for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely lady called Phoebe called me within minutes of receiving my contact request form and was truly amazing. She gave me the opportunity to explain my situation in great detail and listened and em... See more

Rated 5 out of 5 stars

I contacted First4Lawyers and had a prompt return call to discuss my injury. I was encouraged to explain as much as I could during the call back to me. After I had given a comprehensive and totally ho... See more

Rated 5 out of 5 stars

I have never initiated anything with a solicitor before and was a little apprehensive. Megan was so helpful and put me at ease. She explained the process in detail and I felt confident in going ahead... See more

Rated 5 out of 5 stars

I cannot thank Daisy and the team at First4Lawyers enough for their incredible support today. After being rejected by several automated online solicitors who couldn't look past a computer algorit... See more

Company details

  1. Legal Services
  2. also in
  3. General Practice Lawyer
  4. Lawyer Referral Service
  5. Personal Injury Lawyer

Written by the company

First4lawyers is a leading legal marketing collective who can help you get the compensation you deserve after an accident that wasn’t your fault. Our whole team is dedicated to providing great customer care and we’ll only ever introduce you to a solicitor who is right for you. We offer a free initial consultation and only work with fully qualified solicitors who have been through a rigorous pre-screening and vetting process. Our No Win No Fee* service is based on injury, accident and medical negligence claims only and we offer a price guarantee on all other legal services. *Where we offer No Win No Fee* services typically customers pay 25% of the amount recovered to our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more.

first4lawyers.com Details

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(19,724)

947 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

listened attentively

listened attentively. clearly understood my case.good dialogue. was not kept long when went away from the phone to speak to a colleague. took down my details.
signposted next steps.

15 October 2026
Rated 5 out of 5 stars

Shanice was so lovely and helpful

Shanice was so lovely and helpful, she listened and guided me to the correct solicitor, I feel very happy and safe with the service I’ve received so far! Thankyou so much x

12 October 2026

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