Face the Future Reviews 

I tried to buy some supplements from the site. I'm a new customer and downloaded the app as it stated you get 15% off first order with the app. It does say according to Terms and Conditions on the page, but when you click the T&C, they don't come up, instead it takes you to the homepage. The code didn't work as the items I was trying to buy were discounted. I didn't know this was the case when downloading the app, as they've purposefully hidden the T&C which is misleading. Customer service told me this was why the code didn't work. I'll be deleting the app, and will buy the supplements from a company I can trust.

Would be zero stars if I could… first ever order and last…
I placed an order at the start of July, Evri delivered it to an unsafe place on the front of a busy street and the parcel went missing… I contacted Evri and face the future regarding this matter. Submitted proof of safe place and proof of the place it was left. Recovered my money through the bank then… face the future decide to challenge this matter… over £70 on 2 products and one mini tamravel item is a lot for someone to end up with nothing. I was reassured by the company I was okay to do this before they decided to challenge. I can’t begin to express how disappointing and frustrating this matter is!

Ordered some face cream and was pleasantly surprised that it was delivered very quickly. Also at a good price and the postage was reasonable. I cant comment on the customer service but so far im happy to buy from them again.

My product is defected i believe. There's tiny hard stone like pieces in the fluid. Ive probably left it too late to complain. I obviously opened it to use it and after trying on 3rd day I gave up as it scratched my face! And I had to fish the tiny pieces of white stuff off my face with a cotton bud!.... it was HELIOCARE AGE ACTIVD FLUID SUNSCREEN 50+

I wouldn’t recommend this website
Poor customer service.

Laura O, is a great trainer her knowledge and detail she goes into is amazing. I feel really prepared as a Level 4 massage therapist. How she breaks down each section and talks you through it is really helpful

This was the first time using FTF, the parcel arrived sodden, the contents smashed to pieces.
I contacted the company straight away to ask for a refund and returns label, I received an AI response saying my complaint had to be forwarded to transit, I’ve heard nothing since, despite sending a further two emails.
I should have taken notice of the negative reviews, anyone thinking of using them, I suggest don’t and shop elsewhere.

Don’t buy from them! AVOID AT ALL COSTS!!! I bought a product that unfortunately ruined my hair, even though the product has a 100% money back guarantee, face the future refuse to refund me. In fact they blamed me and my hair type. Disgraceful and disappointing.

I recently ordered from them and have to say I’m very happy with my order. They shipped everything super fast and have lots of products and great prices! Will definitely be ordering from them again!! ⭐️⭐️⭐️⭐️⭐️

Update:
The company has provided me with the security camera footage which shows everything was in order and the item was definitely in the box, so I'm satisfied that Face the Future seem to have done everything they could at their end. On re-examining the box it is apparent that it has been cut open along the taped seal and then re-sealed with sellotape. This could only have happened whilst it was awaiting collection by InPost or once in the possession of InPost. No way to prove it either way so I just have to accept this is one of the pitfalls of mail order.

I cannot believe the poor reviews on here as I have had nothing but great experiences with this company.. one of the best I have used! Good delivery times and packaging and, above all else, fantastic communication and customer service.. and you can actually speak to an advisor if required which is rare nowadays.. prices are competitive too!

Ordered exfoliating face washes 25 July still not arrived all im getting is we have delivery issues. Years ago used them lots they were good. I WILL NEVER USE THEL AGAIN. why i first gave them my order number they said we have know record of this. 5 days later still know closer to any delivery date. I HAVE already contacted you face the future you couldnt even find my email to start with. My postcode is Nn56LR my delivery was poorly organised relieving different information from you and delivery source. I found your customer service not polite at all or at all helpful. Ive use this company multiple times years ago and never had these isdues and always found customer service helpful. I am certified blind so not e eryone is good on computers. I recieved my 2 products but took way to long and had to wait in several days as delivery instructions from different sources were quite poor.

I ordered 255 pounds worth of Elemis on line on Friday hoping my youngest sister who will be turning 60 on Tuesday,will have a great surprise.She is alone in UK celebrating her birthday.I made sure I paid in full.So I was rather disappointed when I opened my email to find out that your company cancelled the order! The reason given was " due to a number of checks on the orders not matching." What a ridiculous reason is this?

Parcel has not been delivered after having ordered over 2 weeks ago. Have asked for an update and been told that need to wait another 10 workings days before they can do anything. Requested a refund and again been told they can't do that until another 10 working days. Spent a considerable amount of money to which I have had no products and no chase of a refund until the end of the month. I will never be using this company again.

Previously bought from Eleven Australia, finally decided to change my shampoo/conditioner.
Really upset with my experience from this company, also felt like I was being questioned on whether I was being truthful on the phone. Which is deeply saddening.
Unfortunately my first order with this company. Delivery costing £100+ left outside my door for anyone to take (not in a safe place).
Missing item also not in parcel.
Not acceptable and deeply saddened by this. Will not be buying from this website again.

I recently made a purchase from Face The Future. I was absolutely over the moon with how quickly I received the products. I have just made a second purchase as a gift for my daughter in the lead up to her wedding. I came across Face The Future by pure chance and I will 1 million % continue to use them. Great selection of products, great prices and great delivery times. Thank you

Deplorable customer service. The person I had the misfortune of dealing with couldn’t even add.

My biggest regret is not reading the reviews before purchasing. I won’t reorder from them - ever!

Customer service is appalling, it’s quite shocking!

Delivery on time and frequent updates. Packaging excellent. My first order from this company but won't be my last.

Dishonest Business

Hidden and not shown clearly in any where either check out or their delivery page about their £5 charge.
I opted for collection at their option Inpost and I didn’t know it only allowed 72 hours to collect. I missed the collection time and the products were returned. I had to pay £5 for redelivery or £5 to cancel the order. Either way we the customer lost. Never them.
I challenged them showing me where the website said about the £5. The AI replied “promptly” with a link I couldn’t find any where about the £5.
I replied to the AI and it said sorry and told me a human will be looking into it.

Added on 20/6: However until today, exactly a month now, I received nothing from a human.
I’ll write to Citizen Advice about your dishonesty and unclear rules of charges. I was forced to pay £5 (not even the money issue now) for a condition that I was not told clearly and even couldn’t find it on your website when your AI sent me the link.