eyes + more GmbH Reviews 

3,608
TrustScore 4.5 out of 5

4.3

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Company details

  1. Sunglasses shop

Written by the company

MISSION "EYEWEAR IS FASHION AND AN ORDINARY ACCESSORY TO UNDERLINE PEOPLE'S INDIVIDUALITY" Eine Brille ist für uns mehr als eine Brille. Sie ist ein Modestatement, mit dem wir jeden Tag unseren individuellen Stil betonen. Und das bei jeder Gelegenheit: tagsüber im Business Style, abends gemütlich auf der Couch, sportlich im Urlaub oder elegant beim Dinner. Dafür bieten wir bei eyes + more für jeden Style die passende Fassung zu einem erschwinglichen, transparenten Komplettpreis, sodass unsere Kunden sich unabhängig vom Preis voll und ganz auf die Mode konzentrieren können und sich für mehr als eine Brille entscheiden. VISION "EYES + MORE BECOMES THE MOST RECOGNIZED BRAND FOR AFFORDABLE EYEWEAR AND THE ALL-INCLUSIVE-GUARANTEE" eyes + more wird zur Marke Nummer Eins für erschwingliche und modische Brillen mit Komplettpreisgarantie. Unsere Kunden entscheiden sich für Brillen als Modeaccessoires und verfügen über eine Auswahl verschiedener Modelle. Mit unserem überzeugenden Preis­-Leistungs-­Verhältnis und einem transparenten Komplettpreis lenken wir das Augenmerk weg von Preisentscheidungen hin zum individuellen Modestil und setzen als Marke neue Akzente.


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4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

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Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,608)

474 reviews in the last 12 months

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Rated 5 out of 5 stars

A wonderful experience in Jan 24

A wonderful experience in Jan 24. Thanks so much for the nice technician and clerk's considerable service. As a customer bought the pair of glasses years ago in your chain shop, this time I broked the glasses during travel in Bremen, which made me so embarrassed. Thanks for the technican young lady help me glue my glasses for free, which helps me so lot.
Thank you so much. Prosperous business!

24 January 2026
Unprompted review
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Reply from eyes + more GmbH

Thank you so much for taking the time to share your kind feedback with us. We are truly happy to hear that you had such a positive experience in our Bremen store and that our technician and colleague were able to help you in this situation.

We understand how stressful it can be when glasses break during a trip, and we’re very glad that our team could assist you quickly and free of charge. Your appreciation means a great deal to us, and we will gladly pass your praise on to the colleagues involved.

Thank you again for your trust and your kind wishes. We look forward to welcoming you again in one of our stores and wish you all the best.

Rated 5 out of 5 stars

Very friendly and helpful service

Employees were extremely professional and answered all questions I had. Will definitely go to eyes + more again in the future

20 April 2024
Unprompted review
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Reply from eyes + more GmbH

Thanks for your great feedback

Rated 5 out of 5 stars

Great experience with Helga in Alexa

Great experience with Helga in Alexa, at Alexanderplatz (Berlin). She has found out why I need glasses with a lower grade than initially estimated, and arranged quickly the exchange of glasses. I was very satisfied with their services and general approach,

10 May 2023
Unprompted review
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Reply from eyes + more GmbH

Thanks for your great Feedback Sia :D

Rated 5 out of 5 stars

Could NOT be better.

Perfect service from the moment you enter the store (Hoch Str, Krefeld) Very friendly and competent staff who leave nothing to chance and deliver the best help for your glasses. I wouldn't go anywhere else for my glasses.

6 February 2023
Unprompted review
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Reply from eyes + more GmbH

Thanks for your feedback Nick :)

Rated 5 out of 5 stars

Gleisichtbrillenkauf

War im August bei eyes and more in Bayreuth vollstens zufrieden.

27 August 2022
Unprompted review
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Reply from eyes + more GmbH

Hallo Suzana,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass es dir bei uns so gut gefallen hat.
Viele Grüße
dein Team von eyesandmore

Rated 5 out of 5 stars

Excellent service, perfect glasses (Graz!)

I checked many shops at different price points and found the perfect frames at E+M. The whole shopping experience was friendly, fast, effortless, the glasses fit and are good looking. They are of similar quality than other glasses I've worn in the past, including 4x the price of E+M. My experience is with E+M in Graz, AT. Highly recommended.

2 March 2022
Unprompted review
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Reply from eyes + more GmbH

Hello JZ,
thank you very much for your feedback. We are very pleased that you liked it so much with us.
Many greetings
your team from eyesandmore

Rated 1 out of 5 stars

Worst experience in eyesandmore Pasing…

Worst experience in eyesandmore Pasing arcadan. The thin lady in the shop is very arrogant and not helpful and abusive. She is the worst staff i have ever seen. Very impatient. Still we bought 3 pairs. I dont know why eyesandmore maintain such impatient staff. She dont care about the customers. I thought of calling police for her attitude and behaviour. My wife stopped me. This is our first experience in eyesandmore. Please dont coverup with some irrelevant response. We as customers dont lose anything. This is a genuine feedback. If you can’t work on this feedback, Eventually you lose business for sure.

11 February 2022
Unprompted review
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Reply from eyes + more GmbH

Hello Arjun,
thank you very much for your feedback. We are very sorry that you did not feel comfortable with us. We would like to apologize from the bottom of our hearts. We would be very happy if you give us another chance so that we can show you that things are otherwise different with us. We very much hope to get another chance from you.
Many greetings
Your team from eyesandmore

Rated 1 out of 5 stars

Berlin- Prenzlauer Berg

Berlin- Prenzlauer Berg, Unfortunately the staff is not well trained as optometrists, and do not have the interest in figuring out the problem, and actually make me feel like I am the problem (after 35 years of wearing glasses). I have adjusted my glasses three times but they still aren't the right prescription, and now have to take them somewhere else where to actually have the correct prescription put in. Looks cost effective, but its really not worth it. Go to people who take their job seriously.

24 November 2021
Unprompted review
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Reply from eyes + more GmbH

Hello Anna,
thank you very much for your feedback. We are very sorry that you were not satisfied with our service.
We very much hope that you will give us another chance in the future.
Many greetings
Your team from eyesandmore

Rated 5 out of 5 stars

OG staff in Stuttgart

I dont know about the glasses because I still haven't got them, but the staff in Stuttgart is soooo nice. and Robin Amin had more patience than my doctor with the eye test (and we figured out that my doctor actually made a mistake), he was soo patient and talkative and sweet, he deserves a raise honestly!

27 October 2021
Unprompted review
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Reply from eyes + more GmbH

Hello Nour,
Thank you very much for your feedback. We are very pleased that you enjoyed your stay with us so much.
Many greetings
Your eyesandmore team

Rated 1 out of 5 stars

Worst quality ever for glasses

Worst quality ever for glasses! four times i bought different frames from Eyes and More and they always break super fast!!!! 3 frames i bought they always keep sliding down to my nose. they are not stable, yes its cheap frames! but not super cheap. it cost around 50-70 euros for a frame that will not even be solid for 1 month better save the 50 euros and add little bit extra and get something solid and more stable. NEVER AGAIN!

6 July 2020
Unprompted review
Rated 1 out of 5 stars

cheap is now costly !!! Dortmund branch

The quality of the glasses are terrible , they are outsourced in India and that is why they take so long , they made a mistake with my glasses so now I am supposed to wait two more weeks for new ones . Cheap is now costing me a lot more because I need to buy contact lenses while I wait for their unprofessional solution . I honestly would like my money back . Thank you !

26 October 2019
Unprompted review
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Reply from eyes + more GmbH

Dear Dena,
it is a pity that you are not satisfied with the quality of our glasses. Our quality standards are very high in this respect, so we cannot understand what you think was so bad. Perhaps you would like to tell our customer service why you are dissatisfied (https://www.eyesandmore.de/service/contact)? Your criticism helps us to improve us and our product permanently, thank you in advance for your efforts. If you are still dissatisfied with your glasses, you can of course take advantage of our 90-day satisfaction guarantee and return them. Just drop by the store, our colleagues will help you.
Many greetings, the team of eyes + more

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