Apollo-Optik Reviews 

These smart glasses are great for checking notifications while walking without looking at my phone. The display is sharp, though the battery life barely gets me through a full workday of heavy use

I am Apollo customer since 2016. Now I don’t recommend Apollo anymore. The service quality of Apollo getting worse and I ordered my new glasses in March 2026. They didn’t adjust the frame of glasses and they charged 330,00 Euro for a poor quality of glasses.
So, I never recommend Apollo!!!
Waste of your money

Apollo Empelde is excellent. I had never
been there until today and they undertook to remove a lens and replace it with window glass (after a cataract op.) They did not charge for rhis service. I can only highly recommend them. Many thanks, Apollo Empelde.

If I can rate no star I'll do
I have paid €700 for my lenses and you can't even provide me with that small card (size of the bank card) which contains all my lenses information.
Where ever you go around the word you get it except in GERMANY.
I can't beleive it

I ORDERED A PAIR OF LENS FROM APOLLOGY APOLLO OPTIK Bochum Drehscheibe AND THEY WERE THE WORST EXPERIENCE AND THE LOWEST QUALITY THAT I HAVE EVER ORDERED IN MY ENTIRE LIFE, SINCE THE LEFT LENS WAS TOTALLY UNFIT AND UNCLEAR FOR MY EYE AND TOTALLY PRECISIONLESS.MOREOVER, THE APOLLO OPTIK PERSONELL FORGOT TO CUT AND INSTALL THE LENSES SO THEY WERE FORCED TO DO THIS AT THE NEIGHBOUR OPTIK...
TOTALLY UNPROFESSIONAL TOWARDS THE CLIENT!
APOLLO OPTIK, THE MOST MISERABLE OPTIK I HAVE EVER ENCOUNTERED IN MY LIFE!
😡😡😡👎👎👎

They installed the lenses in reverse (left for right, right for left).
No wonder I could not see!

I've just sped 315€ on unusable product!
This week I bought reading glasses for a comuter usage. The service at the store was excellnt, very profesional, fast deleivery, I also took a seen test. But for my surprise when i recived the product, I've found out that the focus distance is less then 20 cm!!!!!!, so the glasses are usless for computer working, which is the main reason i bought it and mention it while purchasing. seems like you have to put your head inside the screen and move it left and right to see somthing like a totally blind person, while the entire screen distorts in front of my eyes. 20 cm is not a normal compputer working didtance or even newspaper reading, especially when i'm only nuber 2.0 .
If i move my head one cm forward or backward, it goes out of focus. This is not the first time I'm purchasing a reading glasses at Apollo. Last time it didn't happen that way I could read from a 75 cm distance up tp 135 cm without loosing focus.
I bought glasses at DM for 10€ and got the exact same resoults as glasses worth 315 euros at Apollo. disapoted is not the right word for my experiance but at list i didn't pay the insurance they are trying to push you like this was the main product

Great customer service I've experienced! Thank you 🙏🏼

Had an absolutely bad experience in this shop filial in Marzahn, super rude and unfriendly, no patience and arrogant, truly don’t recommend, they customer service is horrible! Disappointing 😔

They did not have Out of Stock listed on their website for a specific product. I paid for 2 day shipping and waited a week. I left a VM that wasn't returned but they did reply to my email, saying it was out of stock and thus my order was cancelled. The fact that they didn't even let me know until I personally called and emailed is unacceptable. Now I may not get roof bars in time for a camping trip. Wish I had never heard of these fools.

I have been a loyal customer to Apollo optik since 2013. This was my 4th purchase with them but first at this branch in Berlin Spandau Arcaden. So I bought 2 sunglasses for 300€, initially they were kind and helpful. But when I went to pick up, all I asked for was, is a etui provided with the glasses? She went and asked the manager and they said they didn't have the etui for the frame sizes of my sunglasses. I just gave a suggestion to provide etui also for bigger sized frames. Then started the weird reactions and faces from the lady at the shop. So I even bought 2 etuis for that, which cost me further 10€ (with a discount of 2€, and I am thankful to the manager for it) and I was willing to do that- but had to face humiliation and the annoyance shown by the sales lady, who didn't even try to help me with that. They don't take any suggestions or respond kindly. I wasn't asking anything for free nor did I ask for any discount. All I gave was a suggestion and expected kind service. The staff lacks basic empathy and kindness to provide service to customers.

Ich bin seit 2013 ein treuer Kunde bei Apollo optik. Dies war mein 4. Kauf bei ihnen, aber der erste in dieser Filiale in Berlin Spandau Arkaden. Ich habe also 2 Sonnenbrillen für 300€ gekauft, anfangs waren sie freundlich und hilfsbereit. Aber als ich sie abholen wollte, fragte ich nur, ob ein Etui mit der Brille mitgeliefert wird. Sie ging hin und fragte den Manager, und der sagte, sie hätten kein Etui für die Gestellgrößen meiner Sonnenbrille. Ich schlug lediglich vor, auch für größere Brillengestelle ein Etui zu besorgen. Dann begannen die seltsamen Reaktionen und Gesichter der Dame im Laden. Also kaufte ich sogar 2 Etuis dafür, was mich weitere 10€ kostete (mit einem Rabatt von 2€, und ich bin dem Manager dafür dankbar), und ich war bereit, das zu tun - musste aber die Demütigung und die Verärgerung der Verkäuferin ertragen, die nicht einmal versuchte, mir dabei zu helfen. Sie nehmen keine Vorschläge an und reagieren nicht freundlich. Ich habe weder etwas umsonst verlangt noch um einen Rabatt gebeten. Ich habe lediglich eine Anregung gegeben und einen freundlichen Service erwartet. Dem Personal fehlt es an grundlegendem Einfühlungsvermögen und Freundlichkeit, um Kunden zu bedienen.

Absolutely disgraceful mess of a company.
First: ordered lenses that weren't delivered for weeks after they were supposed to. Wasn't informed of this until long after ordering.
Second, and far more frustrating: have spent literally HOURS going on a period of OVER A MONTH now, with them giving me wrong info (claiming a delivery would go to my new address - it didn't), then making repeated claims for payments PLUS adding fines, despite me spending vast amounts of time repeatedly emailing and on online chat. Most of my emails are simply ignored, or I receive a generic reply that makes it clear they didn't even read it.
Every time they confirm "oh yes we made a mistake we have your payment", that never gets passed to a colleague. So I get another fine/bill... Absolutely ludicrous beyond belief.
Please, save yourself the stress and choose another provider!

TERRIBLE & IRRESPONSIBLE SERVICES
I came to Apollo store at Georgstraße 22, 30159 Hannover to get the eye test and buy a new pair of lenses. But at first, the staff did not do the eye test appropriately, resulting in a wrong result that made my eye sufffer for 2 weeks (the level of nearsightedness and astigmatism that they concluded was too high for me).
I made several complaints until they agreed to do the second eye test for me, which led to a different result of my eye power. Of course they needed to make a second pair of lenses for me. But when they fitted the new lenses to my frame, they broke the frame!
No apology for their series of mistakes and no proper solutions offered. I sent a complaint email to them but so far after a week no response at all.
My first time I came to this store was back in November 2023. Now is mid January 2024, which means my problems have been not resolved for nearly two months! I cannot believe such a big company can do business in such an irresponsbile manner!
(Order number: 566738 and 567380)

Apollo provides good prices so it's attractive. The first time I ordered my lenses I asked for an update after more than a week and received a rude response that I can't contact them until 10 days from the order have passed. Then when I received my lenses about two weeks after ordering, 3 of the lenses broke on the first day of usage. I have been using contact lenses for 20 years and know how to look after them. Customer service ignored my message when I asked for solutions. Stupid me, I ordered again. After ten days I asked for an update and they tell me my order was undeliverable and they will have to ship it again once they receive it back(DHL tracking indicates the package didn't meet the conditions needed for it to be delivered, no clue what it means). I wasn't happy about that so I asked for either a discount or a full refund. They replied my refund will be processed after they received the item. Since I haven't received anything I found it very unfair that they hold onto my payment due to their own incompetency or alternatively due to DHL incompetency. I checked the terms and conditions and section 8 indicates I'm eligible for immediate refund. I communicated to support but they just repeatedly insisted it's only possible to reimburse me once they receive the item. Also refused to provide means to send formal complain. I will ask my bank to process a reverse payment bc this is ridiculous.

I lost my insured glasses with I brought more than one year ago. First time it was a nice experience and this time very unfriendly. Never again. Not recommend at all.

Such bad service I never received after 15 years in Germany

I ordered two glasses. Then delivery was returned by DHL to apollo before even it reaches to me. And then I contacted Apollo about this, they said they can ship it again so I gave them my address. It has been weeks since I ordered, and still no updates or glasses, and my money is still charged.

We bought a sunglasses for my baby online, they cancelled after one week by saying that out of stock however the same glasses are sold in store 4 times more expensive and exist there!!!

First you sell the product after 1 week - you cannot say out of stock or you should try to help.
Customer service did not do anything as well.
Never buy again😡

One of the stem of my glasses which I bought in their online shop broke and I contacted them via their kundenservicecenter email address to ask if I could get it fixed in the shop they have in Ehrenfeld - Cologne. They replied that they forwarded the email to the shop. The shop never replied to the email but I went personally and they told me they can’t help because I bought the glasses online. I wrote to their kundenservicecenter email address again on the 6th of March to explain this and they replied that they forwarded the email to the customer service for online orders. They got back to me saying that I should contact a shop to get the glasses checked. The shop doesn’t want to take responsibility and the online service neither.

Really, please just stop. You clearly cannot manage this business.
You advertise delivery time of 3-8 days, for contacts you say it will be calculated when I put my numbers in. It said 5-8 days. I waited more, I wrote emails. In the last email it said I must wait for another month. For a contacts user it's just not how it works.
What you are doing is called false advertise and unfair competition and IMO that should be prosecuted, but we're in Germany, so you're kinda lucky customers are not protected at all here and you can do just fine with your copy-paste standard replies.
BTW your competitors delivered me my contacts next day.