ETNA Keukenapparatuur Reviews 

You have my contact information you can reach out to me. When I call ETNA I need to explain every time to customer service the situation even if you have my emails and my posts and the phone calls I had. If you are really interested to support you could reach out. Based on my last communication I see that there is no interest to find a solution offered from ETNA. I can only advice other customers to stay away from your products to have a piece of mind from Safety issues that can pop up out of nowhere.

I registered a repair service around 45 days ago. The first time they came after a long waiting time, the guy mentioned they don't have the equipment to fix my washing machine. Then another guy came after a week and said the damage is more than the other guy mentioned and they need to change it. No new appointment was set and after I called them they promised to follow up on my case on Monday, but no news after Monday! It's now almost two months and I still don't have my washing machine!! My service order number 18265044

Update: after many follow ups, they send an email that they will replace my machine, but nothing happened again!!! So frustrating and zero support. Although I called them and they promised two times to fix the issue and follow up on my case. Worst experience!!

While going through my emails recently, I was reminded of this unresolved issue — and I’m honestly shocked it’s still not resolved.

I requested a refund over a year ago and followed up multiple times, but never received any response. Despite providing all necessary details, including my invoice number (6750217152), nothing has been processed and no communication was ever made.

I understand that delays can happen, but completely ignoring a customer for over a year is unacceptable. This experience has been extremely frustrating and disappointing.

I hope this issue will finally be addressed, but based on my experience, I cannot recommend this company.

Poorest possible response time. The customer support has not yet visited nor talked and then they send this feedback about the contact.
The brand is good only when it works. If not then service response time is hortible tobsay the least.

It was easy to schedule an appointment to fix my fridge using the website.

Very good service, very professional. Waiting time wasn’t too bad either.

My landlord chose Etna for microwave oven combo, the extraction system, the stove, the dishwasher and the fridge. It is surprising how badly the design of the dishwasher and fridge are. Look like normal size comparable to a Bosch. But the innerwork is just so cramped that it has much less storage for dishes resp food. And poor quality in drying resp refrigerating. Avoid Etna!

They are efficient in providing a device you need but the after sales support is terrible should something not go as planned. I have been calling practically everyday and emailing you every day to not even get a single reply from you since July 2025!

The customer service is terrible. A very unclear woman on the phone who keeps making mistakes. I’ve now been stuck with a broken dishwasher for more than 2 months. After having had 3 technician visits, the problem still hasn’t been solved. A new technician was supposed to come, but I had to chase it up myself with multiple phone calls. In the end, they send the same technician again, even though they said they would send someone else.

Communication was really smooth and we were able to schedule an appointment fast to fix the issue. Thank you!

CM751ZT stop working before 5 years of use, read lot of reviews and now i see where i stand with this brand.

It is a good bussiness, sell items that will broke and then you have 2 options:
You pay for a new one or you pay half price of new one for repair.

In case you don’t have the invoice you better forget about fixing this.

If you are planning to have an item that will go for 5 years and then stop working. Go ahead, otherwise go to other reliable brands.

Etna is not good ! Read all the reviews before purchase.

Very disappointing product and customer service. Inside dishwasher is totally rotten after less than a year and now they asked for 190 Euro for replacing the selfs. Never go for this brand.

Very bad company. I bought all the appliances from etna in my new kitchen. Just finished 1 year getting problem in dishwasher. Never buy and use products from etna company. Very bad service from there service provider company. They will move appointment from 1 week to another. Still not fixed my problem after 15 days.

Never never buy product. Very bad company 😕.. if you buy you will be become fool.

Unfortunately the landloard chose all the kitchen equipment from ETNA. The dishwasher, we often need to wash the dishes again, the extractor fan makes a LOT of noise, the freezer we need to defrost every two months, and the WORST, the combined microwave, they have already changed it once, and now the conventional mode is not working. The technician came here a while ago to check, he said it needed fixing, and said someone would contact us, two weeks later no one contacted us, so we called them, and after 2 days they sent us an email saying that they don't have spare parts, we should wait a little longer. Everything has been used for 8 months, and it is the second combi that is causing problems. Terrible quality, really explains the bad grades.

I have a stove/fornuis bought from them almost two years ago. And I have paid a good money for that. And now two years later it is not working, given an error messages and one of the plate are always ON and I don’t feel safe having the product in my house anymore
And the only option that they have is that I have to wait for almost 15 days, not able to cook for my children, for someone to come and check first

I have bought ETNA KI2160ZT from a kitchen company.
The glass plate of the induction stove is not of good quality and it got broken when I was just moving pans. It was not a hard move and I have to pay 250 euros to just to fix this. I found this poor finish quality and they should focus on this.

I'm waiting for almost a month to get mechanic to check why my dishwasher is not working!!!!!

Appointment are getting reschedules without notice or very last minute!
I'm so disappointed with their service!

Etna Not again!
After 3 month the new dishwasher was not working anymore. Now since over 4 weeks we are waiting for a solution from etna klantenservice.
When you call the service you receive just the information:”someone will call you back with a solution”, but nobody call back.
Really?! This is your customer service?!
I am very very disappointed with the dishwasher and especially with the customer service and not getting help (e.g. repair it or bring a new one).

Terrible service! Be aware. I bought the ETNA AD780ZT extractor hood. It is very loud and rattles. I explained this and a mechanic came by. He could not fix as he mentioned the disposal is not good. But the former hood worked very quiet and nice on the same disposal. As a bonus I had to pay 100 EURO for a visit of 10 minutes as he could not fix it. So I pay more for a loud machine which does not work satisfactory.