easybank Deutschland Reviews 

On time and correct
Thank you

Transparent, Flexible and Second To None

Horrible app and company.
Two withdrawals that were not done by me - scam or hacker.

No-one could be reached easily - the chat was a chatbot with no help.
Finding their mobile number is a mess and had to be done via Google. Then they are only available until 15:00 on the phone and if you make it then after 20min waiting time.

I will revoke my membership as of today.

I am extremely disappointed with my experience with easybank.

I have been trying to recover €1,400 that was charged to my Visa credit card as a security deposit by a car rental company in Greece. Despite returning the vehicle without any reported damage, the rental company has failed to refund the deposit.

I contacted easybank and submitted my transaction dispute twice, seeking assistance through the Visa chargeback process.

Instead of feeling supported and reassured during a serious financial dispute, I have been left frustrated by the handling of my case and the lack of clarity about its progress.

When a customer faces a disputed charge of €1,400, they need clear communication, timely assistance, and transparent information about the steps being taken to protect their interests.

My experience so far has seriously damaged my confidence in easybank's customer service.

I hope the bank will take my complaint seriously, provide a clear update on my chargeback request, and help resolve this matter without further unnecessary delays.

Very disappointing experience.

I think they are honest and possibly helpfull but trying to reach them on the app or online is a big problem and very frustrating. I have tried Zugangsdaten Vergessen, which seemed to have worked to the point that I should receive an email response, but after many tries, no reponse. I phoned and that I would receive a call from them, but nothing. I am going to have to phone them again tomorrow because they close late afternoon.

So, I paid by direct transfer the amount due and instead deducting it it was wrongly added to my balance. Contacting customer service for days, waiting 30 min or more each time until I finally got someone on the phone who could not do anything and asked to to write a mail. Wrote a mail, including an excel file made by myself from their own statement including every transaction from the period in question showing the billing mistake, and after 3 days a person from accounting who obviously didn't bother to check, just asked my to check my statements because I was wrong.
It's been a month and my credit is at the limit for their own mistake, unable to use the card, and getting complaints from other services I had booked using this card. Now I am pursuing a lawsuit.....massive headache.
STAY AWAY!!!!

Customer service will not try to solve your problem and neither do they make any effort to pretend that sorting issues with a credit card account is in any way urgent.

Customer service almost non existent. They blocked my card already 4 times because I travel a lot and then they don’t reply for 2 weeks. Worst service ever. I don’t recommend

The change from Barclays to EasyBank has been a disaster. I'm the app, push notifications are not anymore working (for longer than 2 months already... They keep on working on it). If you transfer money to your account, there's often a communication mistake and you need to repeat it several times until it works (tried from different banks, this was not an issue in Barclays). Customer service replies after several days with non-resolutive answers, closing the ticket and ignoring clients. From the different cards I have, is the only one failing to pay through PayPal, on random situations (even when they are my verifies accounts and saved and authorised cards in both PayPal and easybank).

I was a loyal customer of Barclaycard Deutschland (now easybank/BAWAG) for over 10 years. I held a Platinum Double card which included various insurances. Over the years, the bank unilaterally increased my credit limit up to €15,500—an increase I never requested, but eventually utilized while strictly staying within my allowed limit.

Without any warning, I suddenly received a physical letter stating they were canceling my credit card completely, immediately stripping me of all the associated insurance coverage I was paying for.

Given the high limit they had pushed on me, I politely wrote to them to arrange a standard installment plan (Ratenzahlung) to settle the remaining balance. They didn’t even bother to write a reply. Instead, they sent me a crude invoice, attaching a copy of my own letter, bluntly demanding the entire amount to be paid immediately in one lump sum.

I have now paid off everything down to the last cent just to be done with them. I want absolutely nothing to do with this bank or anyone working for it ever again. Their aggressive and unprofessional behavior toward long-term customers is disgraceful. I strongly advise everyone against opening even the smallest account or contract with them. Banks operating with such a predatory and disrespectful business model simply shouldn't exist in the modern financial landscape."

I had a Barclays credit card. It worked perfectly but all of a sudden started declining transactions without any explanations. Then I got a new EasyBank credit card. I set it up everywhere - Ive spent my whole Sunday and still cannot make it work. Very frustrated and annoyed with this whole thing. The least I expect is a reason to why the transactions are not working. Very bad experience. there is ZERO customer service in Germany. VERY POOR service.

As an expat who chose Barclays because I've been banking with them for 10+ years in the UK but that was a mistake. Appalling customer service that i haven’t seen elsewhere, app is also extremely outdated and not pleasant to use. Many many better providers out there.

Same like other complains. The credit card used to be helpful. Feel like being trapped to be 'upgraded' for 99eu per year. Impossible to contact with human agency. Having problem or questions about credit card ? - Have fun with automatic customer cares on the app which solves nothing. Or send an message and wish they reply quickly enough. Bye bye Barclays.

On October 6, 2025, my bank, Barclays, sent me an email threatening that if I did not switch to a paid product by November 3, 2025, they would terminate our business relationship.

On November 5, 2025, I received a new email congratulating me on my decision to switch products. On the same day, I replied directly to this email with: "Hello,
I have not decided to switch products, nor have I agreed to do so. Why am I still receiving this message?" I have not received a reply to date.

I have already tried to resolve this issue with customer service via the customer portal and have also contacted customer service by phone. Barclays believes, or rather, their system allegedly shows, that I agreed to new terms and conditions when I opened the app, but I cannot remember doing so. Barclays was also unable to provide me with any evidence that clearly proves this agreement via IP address and timestamp, including the relevant content (terms and conditions).

Apart from the fact that my last product change at Barclays was very complicated and could only be carried out with a personal signature and by filling out a form, I find the mere possibility of changing from a free product to a paid product with an annual fee of EUR 99 simply by agreeing to some terms and conditions (which I still haven't seen) unacceptable.

Horrible services I wish I remember name that staff mention here

The WORST ever customer-care. You could die while trying to reach a "human". They have an e-loop where you're just forwarded in the way to be pissed off. There are some phone numbers but hell! You'll never reach someone to explain the issue. What a misfortune to ever have had applied for their card service. A huge regret. Never ever would suggest to anyone.

Because of somebody from Canada bank blocked a large amount of money from me, severely limiting my financial options just when I was on vacation. The situation was not restored soon. The bank did not even apologize for the inconvenience caused. At the same time, and also from Canada, someone withdrew money from my son's card. Also this situation was not restored soon. Neither of us had used our cards for a year before this incident. This means that someone stole our data not from us, but from Barclay Bank itself! We no longer feel safe using your bank.