I'm so happy and glad that Early bird delivers so fast and delivers right at the midnight like an early bird that when you will open your door in the morning your parcel will be right there always. I... See more
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They lost my package . I left it as mentioned in the instructions . The first day their guy didn’t come at all. They send me sms that they couldn’t collect the package . I rebooked , their guy... See more
Company replied
The company did a good job of suprise attack 😘 but any way thanks to the company I received my package very early in the morning.
This Company was providong during the shipment period and Updated information about My parcel since Booking at First state and Finally delivered as promised date and time to my Home safely and u... See more
Company details
About Early Bird
Written by the company
Smart home deliveries
Early Bird is a service network for home deliveries to recipients' doors or mailboxes. The delivery service is built on a collaboration between Sweden's largest media houses and their distribution companies. Early Bird’s carriers deliver parcels on the same route as they hand out newspapers, early in the morning when traffic is light. Today, Early Bird’s deliveries reach 100% of Sweden's households.
☕ Early morning
🏠 Home deliveries
📬 To door or mailbox
🤓 Smart
🌱 Sustainable
🙌 Easy to use
📍 Reaches big cities and countryside
Contact info
4.1
Great
414k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The company did a good job of suprise…
The company did a good job of suprise attack 😘 but any way thanks to the company I received my package very early in the morning.
2 November 2026
Often an extra 24 hour to deliver for…
Often an extra 24 hour to deliver for reasons unknown.
29 October 2026
Bedrägare!
3 November 2026
Unprompted review
Just in time 👍
28 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They lost my package
They lost my package .
I left it as mentioned in the instructions .
The first day their guy didn’t come at all.
They send me sms that they couldn’t collect the package . I rebooked , their guy came collected the package but I have revived another message saying that they couldn’t collect the package . I contacted customer service via mail . The booked another date for collecting while the package is collected already ( I saw him from the window with my package ) .
E-324342
2 November 2026
Unprompted review
Reply from Early Bird
Hello Pasil,
Thank you for your review.
I can see that you have been in touch with my colleagues at customer service, and they are in the middle of investigating your case.
They will get back to you as soon as they have more answers.
Have a nice day!
Regards,
Rosie
Very good service.
30 October 2026
nice suprise on the Monday morning
nice suprise on the Monday morning
Exellent delivery
29 October 2026
Reply from Early Bird
Hello Jason,
What a shame that your package has been delivered this way.
These are not the standards we wish to have.
Our packages should be delivered to the mailbox/door for apartments or mailbox/hung on the mailbox for houses.
Considering this is "another parcel," I'm assuming that this is a recurring problem. To find out why this issue has repeated and how to stop it from repeating, it would be helpful if you contacted our customer service. Please include (if possible) the kolli-ID of all packages that have been wrongly delivered.
Kind regards,
Rosie
Raise my pocket I haven't received the…
Raise my pocket I haven't received the pocket and if anything at least I could have call me I give the correct address for the house till now I've not seen the pocket
28 October 2026
Reply from Early Bird
Hello Sophia,
If you need help finding your package, I would recommend contacting our customer service.
To get in touch with us, you need to fill out the contact form on our website.
Describe your issue, and we will see what we can do.
Have a nice day,
Rosie🌸
Absolutely the worst
Absolutely the worst. Can no longer deliver to the door even when you havent ordered any medicine. (Has to fit inside mailbox) Took them 3 days to fix delivery with another company. So a order wich would arrive within 2 days, is now not delivered until atleast, 8 days.
Will never use them again because I cant trust them to deliver.
Answer to reply -
No, you said you wre going to rebook, it took you 3 days. The reasoning was medication but I didnt order any.
30 October 2026
Unprompted review
Reply from Early Bird
Hello Kiwi,
Thank you for your review.
When we are unable to deliver your package, a home delivery can be rebooked to a postal agent or paketskåp.
If your package doesn't fit in your mailbox, we will deliver it to your door or put it in a bag and hang it on your mailbox.
To find out why we couldn't deliver your package to your home, please contact our customer service. They will be able to see what happened and if we can prevent it from happening again.
Kind regards,
Rosie
Impressed.
I was working late and to my surprise the delivery took place at 1 a.m., as promised.
28 October 2026
Two expensive packages in a row lost
Two expensive packages in a row lost, and after reaching out, they say they cannot due anything about them.
Their only job is to deliver safely. Third time in the last year their deliveries do not arrive to my address
28 October 2026
Reply from Early Bird
Hello Sergio,
Thank you for your review.
My colleagues did what they could to help you. However, after double-checking the delivery and coming to the conclusion that we delivered the package to the address that was given, there is little we can do.
We can't know what happens to the package after completed delivery.
Therefore, the next step is to contact the store where you made the purchase, since your terms and conditions are with them.
Have a nice day.
Kind regards,
Rosie
Thank you.Fast delivery.Good job!
27 October 2026
Love early bird 😃
28 October 2026
Reply from Early Bird
Hello Luduvico,
I'm sorry that you haven't received your package.
If you haven't received your package despite receiving confirmation of delivery, the next step is to contact our customer service. They are able to see your tracking and therefore can help you further. Otherwise, you can contact your vendor directly. If they have questions regarding the delivery, they will contact us straightaway.
Hope you have a nice day,
Kind regards,
Rosie🌸
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