Dustapro Reviews 

57
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Reasonably easy to go thrpugh orderimg system ex cept for being pushed ainto extra goods which i did not really require but have taken as wanted to complete transaction. Also 1st time i have used th... See more

Rated 4 out of 5 stars

Bought 4 of these 2 for myself and 2 for gift for my grandchildren but both of them already have similar products,so sadly will return 2. I've not tried these yet but having looked at their ad feel t... See more

Rated 1 out of 5 stars

We had troubles ordering and mistakingly ordered 4 instead of 2 robot vacuums. We immediately emailed them to cancel 2. After a week, we were advised the order couldn't be stopped (sure). Then we only... See more

Company replied

Rated 5 out of 5 stars

I appreciate the ease of being able to order this product & get it checked out then shipped. I really hope this robot vacuum works as well as it was advertised. I’ll be sure to check back in with an... See more


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3.8

Great

TrustScore 4 out of 5

57 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(57)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

Eagerly awaiting Dustpro!!!

Reasonably easy to go thrpugh orderimg system ex cept for being pushed ainto extra goods which i did not
really require but have taken as wanted to complete transaction. Also 1st time i have used this site sooo we wiĺl wait amd see what unfoʻlds!!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

This is a SCAM

This is a SCAM. Do not buy. Ordered 1 unit and was billed for 2 units. When they arrived, they do not move at all. There are no drive wheels! just rolling wheels! the 2 little brushes just spin and the vacuum sits in the one place.

15 July 2026
Unprompted review
Dustapro logo

Reply from Dustapro

Hello Michael,

Thank you for sharing this.

We would like to clarify that orders are only processed for the items and quantities selected and confirmed by the customer during checkout.

We would appreciate the opportunity to review the details of your order and the product experience you shared, so we have sent you a separate request for additional information.

Please respond to our request whenever you have a moment so we can look to it further.

Kind regards,
Logan from DustaPro

Rated 1 out of 5 stars

Terrible company and product

We had troubles ordering and mistakingly ordered 4 instead of 2 robot vacuums. We immediately emailed them to cancel 2. After a week, we were advised the order couldn't be stopped (sure). Then we only got 2 in our delivery. They email you and say all the right things like we'll extend the money back guarantee period to 45 days. But now we've emailed them for a refund and we have radio silence and no credit. Their 30 day refund offer is a lie. Do not use this company.

1 July 2026
Unprompted review
Dustapro logo

Reply from Dustapro

Hello Steve,

Thank you for sharing your feedback.

We would like to clarify that once an order has entered the processing stage, cancellation options may become limited as part of our fulfillment process. We would appreciate the opportunity to review the details of your order, including your refund request and previous communication with our team.

To help us do this, we have sent you a separate request for additional information of your purchase.

Please get back to us at your earliest convenience.

Kind regards,
Logan from DustaPro

Rated 1 out of 5 stars

Poor quality and totally poor customer service.

Poor quality, stopped working after a few minutes despite a complete charge. Box was damaged. Customer service contacted with an hr of me asking for a refund. Now have not hear anything from them fir nearly two weeks.
After three weeks they have finally got back to me. Despite the goods that l received had been pre-used, and was damaged in shipping, l am being offered a useless 25% of a refund, despite already been told that l am entitled to a full refund. Customer service team are a joke. The WHOLE experience l have received has been a total joke. They promise one thing and then go back on the offer, and don't bothered to get in touch for 3 weeks. And till me l have 30 days to return good, despite the fact that they are not bothering to see me a address. If l could give a minus rating l would.

You don't think this is a genuine review. WHY because it has given you a bad review.
I'm whole experience with your company has been bad. The package was damaged, did not work and when l complained l got a reply straight away saying sorry. When you like a replacement. l said no and then l get told someone will be in contact shortly. 3 WEEKS later l get offered a 25% refund, and l had to fight for a 70% refund.
l found your customer service staff to be rude, and they acted like they where doing me a favour of getting me the refund, when l had been problemed it from the start.

13 July 2026
Unprompted review
Dustapro logo

Reply from Dustapro

Hello Sharon,

Thank you for taking the time to share your experience.

We would like the opportunity to review the details you mentioned regarding the product performance, the condition of the item received, and your communication with our support team.

We have sent you a separate request for additional information so we can look into your case further and assist accordingly.

Please check your inbox whenever you have a time.

Kind regards,
Logan from DustaPro

Rated 1 out of 5 stars

Please send return label to send robot…

Please send return label to send robot vacuum cleaner for full refund please it not suitable for me thanks

1 July 2026
Unprompted review
Dustapro logo

Reply from Dustapro

Hello Natvarlal,

Thank you for reaching out.

We have located your order and can confirm that a member of our support team has already reached out to assist you with your request. An agent has also been assigned to continue reviewing your case and provide further assistance regarding the return process.

Best regards,
Logan from DustaPro

Rated 5 out of 5 stars

I appreciate the ease of being able to…

I appreciate the ease of being able to order this product & get it checked out then shipped.
I really hope this robot vacuum works as well as it was advertised. I’ll be sure to check back in with another follow-up review.

7 July 2026
Unprompted review

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