DIY Homefit Ltd. Reviews 

663
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products and the wide variety of customizable options available for completing their home improvement projects successfully. Many consumers highlight the robust build, beautiful finishes, and perfect sizing of the items, which fit their unique spaces seamlessly. A few other people also felt that the customer service and staff assistance were exceptionally helpful and knowledgeable during the entire planning process. Reviewers emphasize that the ordering procedure is completely straightforward and that communication remains clear, responsive, and professional from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, consistently reporting high satisfaction with the... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent materials and high... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, technical knowledge,... See more

Service

Consumers find service to be exceptionally positive and praise the helpful, pleasant staff. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 10 vinyl wrapped kitchen cabinet doors and 2 draw fronts. 4 were not standard size. Wendy was excellent in helping me and it was obvious she new her product inside out. Kitchen finished today... See more

Company replied

Rated 5 out of 5 stars

The ordering process was easy. There was one query which I rang customer service to resolve. The team were helpful and pleasant to deal with. The order arrived as described. The doors look great and a... See more

Company replied

Rated 5 out of 5 stars

I have dealt with DIYHomefit several times over the last couple of years. I have found them excellent on every occasion. Especially, Wendy who has guided me through my orders. I have recommended them... See more

Company replied

Rated 5 out of 5 stars

Ordered some samples and found the website easy to use, then submitted my full order today. The main reason for leaving a review at this stage is the friendly phone support. I had a number of que... See more

Company replied


Company details

  1. #5 of 13 best companies in Fitted furniture supplier

Information provided by various external sources

DIY Homefit - Made to Measure Doors, Cabinets and Wardrobes for Fitted Kitchens and Bedrooms - Personal Service – Top Quality at Trade Prices


Contact info

4.9

Excellent

TrustScore 5 out of 5

663 reviews

5-star
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1-star

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4.9

All reviews

(663)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy. There was one query which I rang customer service to resolve. The team were helpful and pleasant to deal with. The order arrived as described. The doors look great and are of good quality material

28 August 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hello there

Thank you very much for awarding us 5 stars in your review of your recent experience buying from us, DIYHomefit. Such positive feedback is much appreciated by me and my team.

I know I keep banging on about our super customer service but your feedback demonstrates that we really are 'helpful and pleasant to deal with'. Also, I'm delighted to hear that you found that your 'doors look great and are of good quality material'

You are clearly a very happy customer and I wish you many years of pleasure from your purchase.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Everything was first class just what I…

Everything was first class just what I asked for

21 August 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hello Terry

Thank you so much for sending us in a super 5 star review of your experience buying from us, DIYHomefit. Such positive feedback from a returning customer is very welcome and appreciated by me and my team.

Did you realise it's some 14 years since you first purchased from us ? Clearly you must be a very happy and satisfied customer so thank you very much for your loyalty and business.

I wish you many years of pleasure from your new Supermatt Light Grey replacement doors and look forward to being of service to you in the future should the need ever arise again.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

I found diyhomefit Very helpful right…

I found diy homefit Very helpful right from the start, thier website is easy to follow when ordering, and when I needed anything clarifying a phone call was all i needed to sort it out, If your thinking of a new kitchen and fancy doing it yourself then you won't find better.

21 August 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Olive

Thank you very much for sending us in a lovely 5-star review of your experience buying your new made to measure kitchen from us DIYHomefit. Such positive feedback is always very welcome and much appreciated by me and my team.

It was our pleasure (and normal MO,actually) to support you along your journey to specify and build your dream kitchen and I'm confident your new Serica Matt Black kitchen looks stunning.

I wish you many years of pleasure from your investment in our services and products and look forward to hearing from you again in the future, should you ever need us.

Kind regards

Steve Campbell
Director

Rated 4 out of 5 stars

Poor delivery service.

The doors are lovely and arrived when expected. But the delivery driver left 6 x 7ft doors at the bottom of the drive, leaving me, a 70 year old woman, to carry them in myself. Steve called me personally to apologise for the poor service, of which he has no control, which was very much appreciated.Thank you.

12 June 2026
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Reply from DIY Homefit Ltd.

Hi LR27

Thank you so much for taking the time out to award us 4 stars in regard to your recent experience buying from us, DIYHomefit.

Such positive comments as 'doors are lovely' and 'arrived when expected' were great to hear. However, not so great to hear was your experience with such an unhelpful delivery driver. Unfortunately we just can't control the driver's behavior as they, obviously, work for the courier company and not us. Nevertheless, I will report the matter, to the courier as this type of behavior is unacceptable.

As you will see from our many 5 star reviews reviews, fortunately, such lack of cooperation doesn't appear to happen very often but I'm so sorry it clearly happened in your case.

Anyway, I was delighted to hear from you that the doors have transformed your bedroom, which I'm sure now looks stunning and I wish you many years of pleasure from your investment.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Very nice replacement kitchen doors and…

Very nice replacement kitchen doors and drawers. Very helpful staff when checking measurements for an occasional DIY'er.

18 July 2026
Unprompted review
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Doris

Thank you so much for taking the time out to send us in a lovely 5 star review of your recent experience buying from us, DIYHomefit. Such positive feedback is very welcome and much appreciated by me and my team.

Looking at your order I can see that you experienced the value of the fact that we look closely at all our orders before commencing manufacturing to see if anything jumps out at us that needs checking directly with the customer. It's little things like, as in your case, the positioning of hinge holes on J-pull doors and, from our experience being able to advise and amend your order so that it all works as intended.

I'm delighted to conclude that you are clearly a very happy customer and should you ever need our services again in the future we'd be very happy to hear from you.

I wish you many years of pleasure from your new, made to measure replacement kitchen doors.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Fitted Bedroom Project

From the first enquiry, support with product selection, and technical knowledge provided prior to installation, the service was fantastic. In particular the help provided by Wendy, who simply could not do enough to ensure that we met the goals of our fitted wardrobe and drawers project which did have challenges due to it being in a loft conversion room.
The builds were of a high standard of quality, delivered on the agreed dates and look great now installed. I will definateley be buying from DIY Homefit again for a future project in another room.

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Ken
Thank you so much for the brilliant 5-star review you sent us regarding your experiences when you recently bought from us, DIYHomefit. Your kind words are very much appreciated by me and my team.
I'm delighted to read that you were clearly impressed with the support you received from my staff and, in particular Wendy who, I believe worked through your detailed requirements, with you. This is our normal MO and I'm positive it significantly helps our customers build confidence and minimises the risk of errors.
Lastly, it's great to read that you found all your made to measure bedroom furniture to be of a 'high standard of quality' and that it 'looks great now installed'
Thank you for your business and we look forward to hearing from you again, for your future project.
Meanwhile, I wish you many years of pleasure from your investment.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

DIY Homefit customer service could of…not do anymore. Well done DIY Homefit

DIY Homefit customer service could not of been more helpful when trying to get the right measurements for our tall cupboard doors. Nothing was to much trouble.

8 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Michael

Thank you so much for awarding us 5 stars in your review of your recent experience buying your made-to-measure tall cupboard doors from us, DIYHomefit. Such great positive feedback is very welcome and much appreciated by me and my team.

I'm delighted to hear that you experienced what I have always referred to as our 'above and beyond Customer Service'. As your experience demonstrates we strongly believe in providing as much advice and help before the order is placed for manufacture in order to minimise the opportunity for error. Our experience shows us time and time again the value of this service, usually resulting in very happy customers (and very happy suppliers!)

Many thanks for your business and we look forward to hearing from you again in the future, should the need ever arise.

Kind regards

Steve Campbell
Director

Rated 4 out of 5 stars

Had a slight delay on order because…

Had a slight delay on order because machine trouble but quality products and very good service and everything well packaged would definitely use them again...

26 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Paul

Many thanks for taking the timeout to send us in a much appreciated 4 star review of your recent experience buying from us, DIYHomefit. Such honest and fair reviews are very welcome and much appreciated by me and the team.

Unfortunately, the nature of our business ie manufacturing all products specifically to our customers' sizes means that occasionally, orders can be delayed if a production machine breaks down. Thankfully, most times, breakdowns can be fixed immediately but if a special part is required their can, of course be a delay.

Fortunately this type of occurrence is pretty rare and I sincerely apologise that it occurred on your order, resulting a slight delay on delivery.

I'm delighted, nevertheless, that you rated us 4 stars and that you would be very happy to use us again. It's great to read that you found our service and quality of our products to be 'very good'

We look forward to hearing from you again in the future, whenever your next appropriate project occurs.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Great price and choice

Great price and choice. Produced doors exactly to size. Easy to order znd quickly delivered. Looks like a brand new kitchen now ag a fraction of new cost.

26 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Leigh

First, thank you very much for taking the time out to send us in a lovely 5 star review of your recent experience buying from us, DIYHomefit. Your positive feedback is much appreciated by me and my team.

I'm delighted to hear such comments as 'great price and choice' and I'm further delighted to hear confirmation that we manufactured all your custom sized products 'exactly' to your specified size. I also see that when we reviewed your order with you we were able to reduce the size of a couple of doors which enabled us reduce the total cost to you. We believe this truly demonstrates the value of great customer service.

I wish you many years of pleasure from your 'new' custom made kitchen doors.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Excellent quality

Excellent quality, quick turn round, helpful advise.

26 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Nigel

Many thanks for taking the timeout to write us up a lovely 5 star review of your recent experience buying from us, DIY Homefit. Such positive feedback is always appreciated and welcomed by me and my team.

I'm delighted to hear that you found our quality to be 'excellent' and our advice to be helpful. Put that together with a quick turnaround and I believe we have a very happy customer! Thank you for your business.

We look forward to hearing from you again in the future should the need ever arise.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Staff are fantastic

Website is easy to use, prices are reasonable, wide range of colours, and friendly staff. Wendy answered every question with patience and understanding. They call to confirm your order and make sure that you have everything you need.

19 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Happy Customer

Many thanks for taking the time out to send us a lovely 5 star review of your recent experience buying from us, DIY Homefit. Such positive feedback is very welcome and appreciated buy me and my team.

It's great to hear that you liked our 'wide range of products and colours' plus you found our 'prices to be reasonable'. Also your personal mention of Wendy and the great customer service and advice you received from her will be particularly appreciated by her.

You clearly are a very happy customer and I wish you many years of pleasure from your made-to-measure carcasses and doors.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Replaced kitchen doors and extra units…

Replaced kitchen doors and extra units with accessories. Very pleased with everything from start to finish , the service from DIY homefit is outstanding nothing was too much trouble, 3rd time I used DIY.

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Geoff

Thank you very much for awarding us 5 stars in your review of your experience buying from us, DIY Homefit. Such positive feedback from a returning customer is particularly welcome and appreciated by me and my team.

I was delighted to read that you found our service to be 'outstanding' and that you were 'very pleased with everything from start to finish'

Thank you for your business and we look forward to hearing from you again in the future, should the need ever arise.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

The products are always to a very high…

The products are always to a very high standard and the support is first class.

19 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi John

Many thanks for sending us in a lovely 5 star review of your experience buying many times, over the years, from us, DIY Homefit. Such positive reviews from a returning customer are particularly welcome and appreciated by me and my team.

Do you realise that you have been ordering from us for some 10 years now? Incredible! Thank you so much for your business.

I wish you many more years of continued pleasure from all your purchases and look forward to hearing from you again in the future, should the need arise.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Very helpful staff in the ordering…

Very helpful staff in the ordering process, offering advice

5 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi RJH,

Thank you so much for awarding us 5 stars in your review of your recent experience buying from us DIYHomefit. Very positive feedback is always welcome and appreciated by me and my team.

I’m delighted to hear you experienced our helpful customer service first hand. My team of very capable engineers are extremely knowledgeable and, as your experience demonstrates, very capable of helping our customers through the specifying and ordering process. We strongly believe in making every effort to ensure the order meets our customers’ needs prior to manufacturing will result in minimum errors.

Thanks for your business and I wish you many years of pleasure from your purchase.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Everything was as I ordered

Everything was as I ordered, although the order was delivered earlier than arranged whilst we were on holiday, that apart.

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Derek

Many thanks for taking the time out to write us up a lovely 5-star review of your recent experience buying your custom made furniture from us, DIYHomefit. Such positive feedback is always very welcome and appreciated by my team.

It’s great to hear that everything we made for you was exactly as per your order and I apologise again that our courier’s managed to deliver your doors earlier than you ideally wanted.

Still, it’s clear you are a happy customer and we look forward to hearing from you again, in the future, should the need ever arise.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Very grate service and excellent job

Very grate service and excellent job

5 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi

Thank you very much for awarding us 5 stars in your review of your recent experience buying from us, DIYHomefit. Your positive feedback is much appreciated by me and my team.

I'm delighted to read that you appear to be very happy with the 'great service' you received and your made-to-measure ultragloss grey doors have resulted in an 'excellent job'

You are clearly a very happy customer and I wish you many years of pleasure from your purchases.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Doors were as described and delivered…

Doors were as described and delivered on time

5 June 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Linda

Many thanks for sending us in a 5-star review of your recent experience buying from us, DIYHomefit. Such positive feedback is much appreciated by me and my team.

Also, I'm delighted to hear that our made-to-measure doors and drawer fronts met with your expectations and that they were delivered on time.

You are clearly a very happy customer and I wish you many years of pleasure from your purchase.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Great customer service

Great customer service. Somebody on the end of a phone that knows what they are talking about. Much appreciated. Doors and units tailored to fit the unusual space that I had and delivered promptly

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Michael

Thank you very much for the lovely 5-star review you kindly sent in to us, regarding your recent experience buying from us, DIYHomefit. Such positive feedback is very much appreciated by me and my team.

As you discovered, we actually have real humans for our customers to speak to. Not only that but they are humans who, as your experience confirms, are very technical and knowledgable on our products. Also, I can confirm that we have no intentions of switching to bots in the foreseeable future !

I wish you many years of pleasure from your purchases and look forward to hearing from you again in the future, should the need arise.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish and very happy with the kitchen carcasses. They’re super quality - just what we were after.

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Amanda

Thank you so much for sending us a lovely 5-star review of your recent experience buying your new custom sized kitchen carcasses from us, DIYHomefit. Such positive feedback is much appreciated by me and my team.

I'm delighted to hear that you found them to be of 'super quality' and that they were 'just what you were after'.

You are clearly a very happy customer and I wish you many years of pleasure from your purchase.

Kind regards

Steve Campbell
Director

Rated 5 out of 5 stars

Great pre purchase comms

Great pre purchase comms, great value and prompt delivery. Very happy.

29 May 2026
DIY Homefit Ltd. logo

Reply from DIY Homefit Ltd.

Hi Ken

Many thanks for sending us in a 5-star review of your recent experience buying from us, DIY Homefit. 5-star feedback is very welcome and much appreciated by mean and my team.

Your comments, such as 'great pre-purchase comms, great value and prompt delivery' are truly great to hear, so thank you again.

You are clearly a very happy customer and I wish you years of pleasure from your replacement kitchen doors.

Kind regards

Steve Campbell
Director

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