I have to use a walking aid so looking for items, lifting etc are all difficult for me. My last visit to purchase an item was very disappointing, I asked 2 people for assistance and neither one was wh... See more
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Review summary
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Reviews shaping this summary
The table and chairs arrived 5 days after they were due which caused a problem for me as I needed to be at home to receive same. When tracking was checked it informed me that my delivery was still in... See more
Company replied
It is very sad when customer care comes second to making money. I now avoid going to B & Q unless very necessary. . I now go to woodies, as they welcome cash buyers. My last visit was... See more
Terrible! they sent out my order in separate shipments, some of which went missing with no tracking provided! call centre is located in South Africa, not Ireland, they are however helpful. Would use S... See more
Company details
About B&Q Ireland
Written by the company
Welcome to the official Trustpilot profile for B&Q Ireland
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Discover the latest home improvement products and browse our most wanted outdoor, home décor, kitchens, bathrooms and hardware ranges, including popular power tools, and essentials to start your next DIY project. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support join B&Q CLUB outdoor & Garden Painting & Decorating Home & Furniture Kitchens Bathrooms Building & Hardware Tiling & Flooring Lighting & Electrical Tools & Equipment Heating & PlumbingOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.
Contact info
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
- 1800 818 950
- diy.ie
2.8
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered placed 11th July when received…
Ordered placed 11th July when received chair damaged. Customer service v poor asked for a replacement.
None in stock and with multiple emails i agreed to a refund still awaiting same.
11 July 2026
Unprompted review
I got what I wanted at a decent price
I got what I wanted at a decent price. The delivery was fairly quick.
12 August 2026
Unprompted review
Great company with great bargains at…
Great company with great bargains at times. Was very happy with my recent purchase but no delivery option was a bit of a pain as I had to collect in Cork and as I am in Clonmel you can see was not ideal. Courier delivery option should be available
31 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery was shocking bad despite…
The delivery was shocking bad despite talking over the phone more than 6 times about it. The item itself brilliant but the delivery will make me consider if I will buy online items anymore in B@Q. The girl on the phone that manages the deliveries was really rude and useless, she shouldn’t be in customer service if she doesn’t know how to deal with a client complain .
2 September 2026
Unprompted review
Reply from B&Q Ireland
Hello Sara,
Thank you for sharing your feedback with us. We're sorry to hear about the disappointing delivery experience you had. This is not the level of service we aim to provide. We are glad to hear that you are satisfied with the item itself, but we apologise for the frustration caused by the delivery process and the service you received over the phone. We take your comments seriously as we're always striving to improve.
Thank you once again for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Got exactly what I wanted
Got exactly what I wanted.
As usual with B&Q.
My 1 stop shop. 👍
12 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Philip,
Thank you for sharing your experience. We’re glad to hear that B&Q is your one-stop shop and that you got exactly what you wanted. It's great to know that we are consistently meeting your needs. Your continued support means a lot to us.
Best Regards,
The B&Q Social Media Team.
The assistance
The assistance. I didn’t catch the name of the young girl but she was super. I was in the Airside Swords Dublin shop yesterday evening Monday 31st August
31 August 2026
Unprompted review
Reply from B&Q Ireland
Hello customer,
It's great to hear that you received excellent service during your visit to our Airside Swords Dublin shop. We are thrilled that our team could provide you with the support you needed. We will make sure to pass along your kind words to the team there. We hope to welcome you back soon!
Best Regards,
The B&Q Social Media Team.
Absolutely dreadful experience
Absolutely dreadful experience, I'm waiting on a refund since March this year, my emails are being ignored, wouldn't recommend at all ! Items were collected, but no refund issued ! Very poor customer service...
1 September 2026
Unprompted review
Reply from B&Q Ireland
Hello Kristof,
I'm sorry to hear about the experience you've had with us. It's disappointing to learn that your refund has been delayed and that our communication with you has not met your expectations. We strive to provide excellent customer service, and it's clear we fell short in this instance.
Please reach out to our customer service via DM on Facebook, X (Twitter) and attach your review, with your full name, first line of your address, your post code so we can investigate the issue further and provide you with an update as soon as possible.
Best Regards,
The B&Q Social Media Team
Found the staff very helpful ,bought…
Found the staff very helpful ,bought sheets of plywood they cut the sheets to size for me i also Found the pricing quite competitive.
13 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Noel,
Thank you so much for your wonderful review! We are pleased to hear that our staff were helpful and that you had a positive experience with the plywood purchase. It's great to know you found our pricing competitive and the sheet cutting service met your needs.
We look forward to helping you with your future projects.
Best Regards,
The B&Q Social Media Team.
Customer services is a joke
Customer services is a joke. Hung up on me twice. Told me I had to contact there supplier directly to see if an item I had ordered which was Damaged in transit would be back in stock Terrible service. No available alternative. Was told repeatedly that I would just have to cancel my order and get a refund.
30 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Kristopher,
I'm sorry to hear about your experience with our customer service. It's not the level of service we aim to provide. We appreciate your feedback and we’ll be looking into this to ensure it doesn't happen again in the future. Thanks for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Reply from B&Q Ireland
Hello Carmel,
Thank you for your review! We're glad to hear that you found our product useful.
Best Regards,
The B&Q Social Media Team.
Reply from B&Q Ireland
Hello Athul,
I'm sorry to hear about the repeated cancellations of your item. This is definitely not the experience we aim to provide. Your feedback is important to us as we continually strive to improve our service. Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
149 days for seven fence posts - I paid the price of their stock failure
Two orders with B&Q Ireland, €1,064.75, five months. Seven delivery dates promised in writing and missed. Two deliveries, both partial, both arriving unannounced. Both times my order was cut in half I found out by asking the delivery person about the missing fence posts. The delivery note said out-of-stock the first time and even "picked and delivered" the second time. Never once did B&Q contact me first to say anything had gone wrong. And when I contacted them, through the contact form on their own website, nothing came back at all: no acknowledgement, no reply, not then and not since.
What it did send was six requests to rate the service, four of them while the order was still failing. Two asked me to star-rate fence posts I had not received. A survey on 1 August opened "our records suggest you recently received a Home Delivery", after four broken promises, four days before anything arrived.
It cost me €150.80 as well. The posts were discounted to €151.20 in March; B&Q couldn't supply them and refunded that, but by the time I could re-order the promotion had lapsed, so the same seven posts cost €252.00, plus a second delivery charge. I paid the price of B&Q's stock failure.
Delivery this bad might be bad luck. Communication this bad is a choice.
24 August 2026
Unprompted review
Reply from B&Q Ireland
Hello,
Thank you for sharing your experience regarding your recent orders with B&Q. We're sorry to hear about the numerous issues you faced, from the delivery disruptions to the lack of communication from our side. Please be assured that we are committed to resolving these issues and enhancing our communication and delivery processes, so experiences like yours are avoided.
Thank you for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Staff willing to help and always friendly.
There are plenty of willing staff around to assist. The staff are always pleasant and approachable. Ordering online is efficient and user friendly. Although going into the shop is a pleasure. I always find interesting items indition to helpful notices and instructions.
15 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Clare,
Thank you for taking the time to leave a review. We're pleased to hear that our staff has been pleasant and approachable, and that you've found our online ordering user-friendly. It's also great to know that you enjoy visiting our shop and discovering interesting items along with helpful notices and instructions.
Best Regards,
The B&Q Social Media Team.
Reply from B&Q Ireland
Hello Caroline,
We are delighted to hear that you found our service very efficient. Our team strives to provide the best experience possible, and your feedback is appreciated.
Best Regards,
The B&Q Social Media Team.
B & Q does exactly what it says on the…
B & Q does exactly what it says on the tin! bathroom stuff arrived and is fab.
11 June 2026
Unprompted review
Reply from B&Q Ireland
Hello Mark,
Thank you so much for your review! We're pleased to hear that your bathroom items arrived and you're happy with them. Your feedback is appreciated.
Best Regards,
The B&Q Social Media Team.
Wrong product delivered.
Wrong product delivered.It took 2 weeks, 5 phone calls and an e mail to customer service to organise collection of the incorrect product.
Was then told the original product that i had ordered is no longer in stock.
I was offered a refund plus a 50 euro voucher.
I eventually got my refund but no voucher.
27 July 2026
Unprompted review
Reply from B&Q Ireland
Hello Mark,
I'm sorry to hear about the issues you experienced with your order. It sounds incredibly frustrating to go through all that effort with your calls and emails, only to end up without the voucher you were promised. Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Got what i was looking for the shop is…
Got what i was looking for the shop is so well organise that i didn't had to ask for assistance .the product is great as always thank you..
6 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Christian,
Thank you for sharing your experience. We're delighted to hear that you found everything you were looking for and that our store's organization made your visit easier. It's great to know that our products met your expectations. We look forward to welcoming you back for more successful shopping trips!
Best Regards,
The B&Q Social Media Team.
The table and chairs arrived 5 days…
The table and chairs arrived 5 days after they were due which caused a problem for me as I needed to be at home to receive same. When tracking was checked it informed me that my delivery was still in the UK. The table was damaged in a number of places, the legs were damaged in 2 places where the top of the legs should be screwed into the frame of the table top. The table itself had a number of loose lats and the rattan strips on the table were severed in a number of places at the edge of the table top. I am only addressing your e-mail now because I was unable to forward my issues until now, Regards Anthony Stack.
18 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Anthony,
Thank you for reaching out and sharing your experience with us. We apologise for the delay in your delivery and the condition in which your table and chairs arrived. We understand how inconvenient this must have been, especially since you had to be at home to receive the delivery.We appreciate your patience and understanding as we work to resolve these issues.
Best Regards, The B&Q Social Media Team.
Great for going in to find any item for…
Great for going in to find any item for home repairs, etc.
But not reliable for home deliveries. I recommend click & collect instead.
22 July 2026
Unprompted review
Reply from B&Q Ireland
Hello Kevin,
Thank you for sharing your feedback! We're delighted to hear that you find visiting our store useful for finding items for home repairs. We appreciate your recommendation regarding click & collect and will take your comments on home deliveries into account to enhance our service.
Best Regards, The B&Q Social Media Team.
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