Customer services is a joke
Customer services is a joke. Hung up on me twice. Told me I had to contact there supplier directly to see if an item I had ordered which was Damaged in transit would be back in stock Terrible service. No available alternative. Was told repeatedly that I would just have to cancel my order and get a refund.
30 August 2026
Unprompted review
Reply from B&Q Ireland
Hello Kristopher,
I'm sorry to hear about your experience with our customer service. It's not the level of service we aim to provide. We appreciate your feedback and we’ll be looking into this to ensure it doesn't happen again in the future. Thanks for bringing this to our attention.
Best Regards, The B&Q Social Media Team.