DeerRun US Reviews 

The ordering was easy, the product excellent, but I had trouble with the app getting it registered before I could use it.
I called customer service which was trying to help, but not being a computer person, it was not much help. It would be easier if the registration page wasn't so hard to find. Otherwise, very satisfied

Placing an order was a breeze. My walking pad arrived within 3 days and was easy to set up and Ive used it several times already!

Treadmill does not connect to fitness apps as advertised. I have tried to return and not been given any way to return it

Unboxing, the unit was easy & the only criticism i have about putting it together was the tightening of the columns they seem flimsy. But overall I really like it so far .including the app is interactive & motivating.

Assembly was easy, directions were clear. I’ve only had it for a day and it was easy to use. I’m not sure if I will use the PitPat app.but we will see.

It was exactly as described

Disappointing Customer Service and Unresolved Return
I’m sharing my experience because I would strongly encourage potential customers to think carefully before purchasing a treadmill or other exercise equipment from this company.
When my treadmill arrived, the shipping box was extremely damaged, to the point that the treadmill was partially exposed and hanging out of the packaging. Given the condition of the shipment, I was understandably concerned that the equipment could have been damaged and that keeping it could become a liability. I contacted customer service to request a return, and after numerous emails and a lengthy back-and-forth, the company eventually agreed to accept the return.
However, the situation became even more frustrating. The company then offered me an alternative: I could return the damaged shipping box and receive a new, undamaged box, keep the treadmill, receive a 20% discount, and receive a $200 gift card. I agreed to those terms in good faith because I was willing to resolve the situation without returning the treadmill.
After I agreed to those terms, however, I was unable to reach the company by phone because my number was apparently blocked, and instead I received a return shipping label. I have continued sending emails trying to clarify the situation, but I have not received a meaningful response.
To make matters worse, I also purchased additional items along with the treadmill, and I have been told that those items cannot be returned for a refund. Since those products were purchased specifically for use with the treadmill, I find that position extremely disappointing and unreasonable under the circumstances.
At this point, I am not asking for anything unreasonable. I simply want the company to honor the terms that were offered to me, communicate with me directly, and provide a fair resolution.
To anyone considering purchasing from this company: please do your research and consider my experience before placing an order. The product itself may be one thing, but when something goes wrong, customer service and accountability matter just as much. In my experience, getting a straightforward resolution has been unnecessarily difficult and incredibly frustrating.
I hope the company sees this review and contacts me so we can resolve this professionally. I am still willing to reach a reasonable agreement, but I need someone from the company to actually communicate with me and follow through on the terms that were offered.
Update: I will gladly update this review if the company contacts me, resolves the issue fairly, and follows through on the agreement that was offered.

Just started training on my treadmill and I’m enjoying the fact that I can train inside because it’s blazing hot outside. From what I can tell the machine is well built and I should get a lot of mileage out of it. The app that comes with it is a little bit pushy about subscribing and needs to be more user friendly and downsized on the amount of information on it. Other than that I feel I made a great decision to go with DeerRun.

My product was defective and they did not make the situation right and so I was left with a nonworking bike that I paid for. I requested a way to return the bike at least 10 times and they ignored me each time. Every time I left a review on their website, they deleted it because it was a negative review. Do not go by their website reviews. I put in a complaint with the BBB, hopefully that goes somewhere.

Took a while to get the treadmill but it appears to run well. It is a bit noisy starting up and there’s a bit of static shock as well. I am hoping that lubing the belt helps with this or I may need a rubber mat under the treadmill. The handles shake a bit when the treadmill runs at a higher rate - hoping that isn’t an issue. I do like the incline feature. I am hopeful this treadmill lasts a while.

Description of rower is exactly as described. easy assembly all tools included and equipment is not complicated to use. I have size 13 sneakers and accomidates that size foot comfortably. Wife wears size 7 womens, footrests allow straps to adjust over any size foot with ease. Impressive peice of equipment for the price.

I love how compact it is but still big enough almost like a regular size treadmill!

I love how it tracks my steps and the incline is bomb.com I get a really great workout each time!

The treadmill is just the right size for me. I am very pleased.

Very well packaged and easy to set up. Folds easily and stores well under the bed. Great for walking indoors when the weather doesn’t permit outdoor workouts. Thank you!

The ordering process was easy, shipping was super quick. Unboxing was easy. The whole registration part was tricky and confusing with downloading the app and connecting to the app. The big issue was that I did not receive the floor mat that was supposed to accompany the treadmill and the order screen indicated a floor mat was included and free.

The product came really quick and the setup was extremely easy. This was a gift for my wife and she loves it.

I love my Deer Run. It runs very quietly and is easy to use. Perfect size for my home. I have tried it several times and look forward to enjoying it more

I couldn't get it started so I called customer service..& got it resolved & now it's running great. I can't believe how quiet it is ....so far I'm really impressed.....good purchase!

SO SO SO DISAPPOINTED!!! TWO YEARS AGO GOT A WALK PAD NO ISSUES NOW JUST BOUGHT ANOTHER AND IT ARRIVED DAMAGED AND THE HANDRAIL IS WARPED AND THE CUSTOMER SERVICE IS THE WORST I WILL BE DISPUTING THE CHARGES ON MY CARD BC ALSO MISSING TOOLS!! NO RESOLUTION STILL AND THEY ARE TOTALLY DISORGANIZED AND IM SO SICK AND TIRED OF AI AND CALL CENTERS IN PHILIPPINES BC THEY HAVE NO WAY TO FIX ANY PROBLEMS. BUY ELSEWHERE NOW.

UPDATE: THEY IGNORED MY 20 EMAILS CALLS AND MESSAGES AND SO THE FULL AMOUNT OF THE CHARGE HAS BEEN DISPUTED. WORST CUSTOMER SERVICE EVER!!!!! ITS ILLEGAL TO SELL DAMAGED DEFECTIVE ITEMS AND IGNORE A CUSTOMER. THEY DID NOT RESOLVE THE ISSUE JUST KEEP PASSING THE BUCK IN THE PHILLIPEANS OVER AND OVER

UPDATE: IT TOOK A MONTH TO RESOLVE THE ISSUES - I DISPUTED THE FULL CHARGE WITH MY CREDIT CARD, DEMANDED A REFUND FOR THE DEFECTIVE HANDLE BAR AND MISSING TOOLS- GOT THEM BOTH BUT ABSOLUTELY WILL NOT RECC THIS COMPANY TO ANYONE WORST CUSTOMER SERVICE EVER!!!

Very bad experience with the item, sent a damaged item, means it wasn’t checked before sending. It also looked returned before because the box was taped many times. It is so far a very long waiting to return this damaged item with shipment protection I purchased as well. It seems very hard for them to send a shipping label.