I am not catching any insects and my lamp is emptying very quickly. A bit disappointing but I was contacted by Decovry and they offered me a solution. Great follow up!
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Decovry went out of their way to get my purchase delivered to Italy. They were very responsive when I realised the courier had transcribed my address incorrectly and ensured the delivery reached me.... See more
With the product ordered is everything ok. The delivery was promised within 4 days, but only happened after 21 days. There was no communication about the actual delivery date. When I asked, I only rec... See more
In general a very good service. Not very clear what will be delivered exactly. Also the delivery date and arrival is open which makes it difficult to ensure that can be picked up when arrives due to t... See more
Company details
Information provided by various external sources
Decovry.com features weekly sales of unseen home and decoration brands, with a focus on authenticity and sustainability. We cooperate with designers and brands worldwide and are very passionate about the story behind the designers and brands. As Decovry works directly with the brands we can offer exclusive products at special discounts.
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Replied to 60% of negative reviews
Typically replies within 48 hours
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I am not catching any insects but great follow up
I am not catching any insects and my lamp is emptying very quickly. A bit disappointing but I was contacted by Decovry and they offered me a solution. Great follow up!
I am always so happy to buy things with…
I am always so happy to buy things with Decovry
Beautiful items
Beautiful items, and the one broken item (a glass carafe) was dealt with quickly and efficiently.
I bought a great quality chair for a…
I bought a great quality chair for a reasonable price. Fast and precise delivery.
Can only recommend.
We bought an expensive trolley but…
We bought an expensive trolley but within a couple of hours all 4 wheels fell off.
On the up side..Decovry is handling out complaint.
We'll see how it goes from here. But be aware that Decovry is - at the end of the day - a (very competent) drop-shipper
Fast delivery
Fast delivery, chair with fabulous design, functions properly, was exactly what I expected.
Only Slow Living shop
Perfect service. Great products. The only store focused on Slow Living
Reply from DECOVRY
Fast delivery and stylish products
Fast delivery and excellent & stylish products. I am a regular and a very happy customer.
Reply from DECOVRY
Reply from DECOVRY
ALL WAS JUST GREAT:
ALL WAS JUST GREAT:
IN TIME DELIVERY
WELL PACKED
GOODS AS I EXPECTED IN GOOD QUALITY
Reply from DECOVRY
I didn't receive my order
I didn't receive my order so far although it has been paid. Something went wrong with the delivery company. I wrote a mail to Decovry about it, but until today I had no reaction. I still hope to receive the item I have ordered.
Excellent design
The product is quite perfect and just as described on the website. Delivery in good time as preview.
I recommand
Reply from DECOVRY
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