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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the excellent value for money that it offers. Consumers appreciate the straightforward and user-friendly website, which makes it easy to navigate and complete the insurance process. People also value the clarity and transparency of the information provided, which helps them make informed decisions. The level of customer service receives high marks, with reviewers highlighting the politeness, patience, and professionalism of the staff. Reviewers appreciate the quick response times and the ease with which they can resolve any issues. Consumers feel confident in recommending the company to others based on their positive experiences with both the online platform and the customer support team.

Based on these reviews

Rated 5 out of 5 stars

Only been 2 days with Darwin, so far I have good experience at least you can talk to a real person as well as on line. Website pretty good explain everything clearly you can opt out for automatic rene... See more

Company replied

Rated 5 out of 5 stars
Verified

I had an insurance quote from my previous broker which I wasn’t happy with. Shopping around I opted for Darwin Insurance,The quote I received was a figure I was happy with, I normally get a few quotes... See more

Company replied

Rated 5 out of 5 stars
Verified

With rising domestic bills food etc car insurance you saved me £500.11 being a retired person ( hgv ) it made me extremely happy that your insurance company made it possible to carry on driving it was... See more

Company replied

Rated 5 out of 5 stars
Verified

Straightforward web site, mid pricing for car insurance. I did check others comments & reviews on trust pilot, all i read were positive. Nice, friendly emails confirming purchase of car insurance ..... See more

Company replied

Rated 5 out of 5 stars
Verified

Not heard of Darwin before but they came up on a compareson site. Car insurance quote was £120 cheaper than my current insurer's renewal. Darwin have a great rating on Trustpilot so decided to go with... See more

Company replied

Rated 3 out of 5 stars
Verified

I would rather not have the extra admin for chasing and uploading NCD with ins companies like yourself in this day and age. Certainly I've not had to do this in recent years. People like me remember... See more

Company replied

Rated 5 out of 5 stars

I wanted to change something I couldn't do online. The call was answered very quickly and my ammendment was dealt with by a very polite and helpful young lady named Sanghith. Full marks Darwin Insuran... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been with Darwin insurance for second year now. Unfortunately I have been involved in a crash last year. Darwin made the whole process so much easier to deal with. Customer service is great. An... See more

Company replied

Rated 5 out of 5 stars
Verified

Cheapest basic comprehensive car insurance. Straightforward to confirm and buy so my stress levels were not increased dramatically. Not claimed so no idea how that might go.😁👍🏻😬

Company replied

Rated 5 out of 5 stars
Verified

Meerkat identified Darwin as a possible alternative to my present provider. Firstly I liked the price for fully comprehensive. Secondly I knew about the company which provided confidence to proceed pl... See more

Company replied

Rated 5 out of 5 stars
Verified

It was so expediently completed I was surprised the process went through without any problems. Didn’t even have to send ‘no claims’ confirmation as had it already from previous, (still current til 10t... See more

Company replied

Rated 5 out of 5 stars
Verified

Wasn't sure if the car insurance covered driving my sons car with 3rd party insurance. I found out my old insurance didn't cover that. Pleased that emails were answered quickly & gave me the confiden... See more

Company replied

Rated 3 out of 5 stars
Verified

This company offered me a good insurance policy at a reasonable price. Everything was perfect until I was asked to provide proof of no claims bonus. My previous insurance company provided my proof b... See more

Company replied

Rated 5 out of 5 stars
Verified

after hour of trying to set up insurance with others with no way of starting ... i went to darwin and wow how easy to navigate through awnsering questions and bingo its done was still a saving off my... See more

Company replied

Rated 3 out of 5 stars
Verified

Originally tried to take a new car policy via confused.com. When on the website only got as far as the auto renewal and contact preference page and when I clicked continue.......nothing. double... See more

Company replied

Rated 5 out of 5 stars
Verified

From my experience to date I am very pleased with the offer and service that I have received from Darwin. So far I have simply changed my provider but I found the process simple and straightforward,... See more

Company replied

Rated 5 out of 5 stars
Verified

After a very disappointing experience with a huge price hike once again from my previous insurer and a terrible renewal process, I found Darwin on a comparison site. I followed up with a phone. Great... See more

Company replied

Rated 3 out of 5 stars
Verified

I bought insurance online. Haven't spoken to anyone from Darwin, so can't comment on customer service. Haven't made a claim, so can't comment on that either. All in all, I have absolutely no experianc... See more

Company replied

Rated 5 out of 5 stars
Verified

I went on comparison sites and this one came out tops, far cheaper than any of its competitors for the same cover. No brainer really and was quick and simple to set up. Thank you

Company replied

Rated 5 out of 5 stars
Verified

I was looking for Car Insurance and I found Darwin Insurance through a the Price Comparison Website Go Compare. Darwin gave me the best deal I could find with extra's on the policy at a very good pri... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to apply for my car insurance renewal with a company that's new to me and offering very good value. Let's hope the great service continues!

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to set up of my online policy, quick and efficient having also been the most competitive quote I could find. Impressed so far!

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with the policy they had on renewing my car insurance, And Very pleased with my phone conversation with a issue l had which they sorted out Very quickly.

Company replied

Rated 5 out of 5 stars
Verified

Got my insurance online so no actual contact with the company itself, easy enough to do, met all my requirements. Very happy. Hopefully they will be as efficient when and if I need them in the future... See more

Company replied

Rated 4 out of 5 stars
Verified

To be honest with you i am a full no claims driver for 54 years but you still only rate people on the last 9 years i know all insurances do the same but that's my reason for only giving you 4 stars in... See more

Company replied

Rated 4 out of 5 stars
Verified

Straight forward through comparison site Can’t find out of full coverage until policy taken out but same for a lot of companies now

Company replied

Rated 5 out of 5 stars
Verified

Well done again Darwin Insurance! My second car insured with you! Easy to use, you choose what cover you want and at a good price! Looking forward to being your new customer!

Company replied

Rated 5 out of 5 stars
Verified

Choices of different levels of cover to suit everyone. Good price even with extras I added . Information sent promptly. Best deal for my needs this year.

Company replied

Rated 5 out of 5 stars
Verified

Excellent and so professional and friendly its saved me quite a bit on my regular insurers quote..a Godsend thanks

Company replied

Rated 5 out of 5 stars
Verified

Very easy to speak with a 'real' person! Advisor was polite, happy and lovely to speak with and she gave brilliant clear explanations of whatever I needed to know. Then ... great price insurance. W... See more

Company replied

Rated 3 out of 5 stars
Verified

Need a better way to allow upload of documents. File limit too small. Ended up cancelling as could not succefully upload acceptable document due to previously driving a van. However called customer... See more

Company replied

Rated 5 out of 5 stars
Verified

The salesperson was very clear and consice with all the information i required. I could not have been more please with the attention i was given

Company replied

Rated 5 out of 5 stars
Verified

The process was quick and easy and they have been in touch very quickly to inform me that the insurance is being processed on the relevant date

Company replied

Rated 5 out of 5 stars
Verified

Straightforward - nothing deceiving or tricky in the process. All very transparent unlike a lot of the other companies where the quote isn't what it seems.

Company replied

Rated 5 out of 5 stars
Verified

Needed a refund , service was clear , helpful, polite and prompt. Refreshing 😃 . Will certainly use them again.

Company replied

Rated 5 out of 5 stars
Verified

I have spoken to three different people on the telephone and each one of them were polite patient and very professional in explaining my policy. I will definitely recommend Darwin Insurance friends a... See more

Company replied

Rated 5 out of 5 stars
Verified

The fast and simple process of get my renewal sorted was a 5 star experience. The online process was quick and all my information was easily transferred. I highly recommend darwin

Company replied

Rated 4 out of 5 stars
Verified

When l phoned to accept an on-line quote the person l spoke to was English and easy to understand who checked through all the details and made sure l understood all involved

Company replied

Rated 5 out of 5 stars

Competitively priced. The telephone admin chap explained the policy clearly making sure that I understood everything he was saying. Patient, friendly, and professional. All in all an exemplary cus... See more

Company replied

Rated 5 out of 5 stars
Verified

I took out insurance and then amended a detail on it. The online process was great and the customer service for the amendment was excellent

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy to raise a quote, service and price was good. Completing the policy purchase was straightforward. All in all a good experience.

Company replied

Rated 4 out of 5 stars
Verified

Everything was explained to me, so that I could understand, hopefully I should receive my paper work through the post, which I requested.

Company replied

Rated 5 out of 5 stars
Verified

Easy too access quotations, then follow on line prompts. With reasonably priced rates quoted!!

Company replied

Rated 5 out of 5 stars
Verified

I found it easy on the website but actually preferred to speak with someone & it was very easy to purchase my policy

Company replied

Rated 5 out of 5 stars
Verified

Great price and easy find first my experien with Darwin but that moment I very happy

Company replied

Rated 5 out of 5 stars
Verified

Everything was straightforward and fully explained. Would recommend. Provided all the cover I needed for a good price

Company replied

Rated 4 out of 5 stars
Verified

First time with your company so alls ok allso very helpful with a phone call to ease my mind

Company replied

Rated 5 out of 5 stars
Verified

Friendly good talking about something missing documents n nice staff. Thanks

Company replied

Rated 5 out of 5 stars
Verified

It was a decent quote,and easy enough to acquire the insurance once selected.

Company replied

Rated 4 out of 5 stars
Verified

The product offering looks good with a good price, prompt delivery of paperwork

Company replied

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Company details

  1. #16 of 69 best companies in Car and Motor Insurance Agency
  2. #81 of 226 best companies in Insurance agency
  3. #32 of 116 best companies in Insurance company

Written by the company

Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Exceptional customer service

I spoke to three different administrators from Darwin Insurance; each of them was professional, friendly, and patient.
A great team, and I will most certainly recommend Darwin Insurance to others.

28 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

It's brilliant to see our team impressed, Ian. We appreciate the recommendation. Kirsty

Rated 5 out of 5 stars
Verified

New customer

I found that your advisor listened to my enquiries and answered them all extremely well.
What really impressed me was the amount of patience he had i never at any stage felt rushed.

28 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

Customer service is very important to us, Stephen, and we're pleased to see our colleague impressed when you called. Thank you for sharing your experience. Kirsty

Rated 5 out of 5 stars
Verified

Good service

I found they gave more for the money, the renewing was easy & the service was efficient. Thank you Darwin.

30 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

You're very welcome, Maura. We're pleased we've impressed. Kirsty

Rated 5 out of 5 stars
Verified

all went very well

14 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We're glad you had a great experience, Manuel. Thank you for your positive feedback; we appreciate it very much. Kirsty

Rated 5 out of 5 stars
Verified

Very polite staff

Couldn't complete my enquiry online.
After phoning direct was able to sort everything out with ease and very polite staff.

30 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We're glad our team could get everything sorted for you, Linda. Thank you for stopping by with your comments. Kirsty

Rated 4 out of 5 stars
Verified

Just so helpful with the insurance I…

Just so helpful with the insurance I wanted

30 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to hear our team was helpful as you chose your insurance. We appreciate your feedback, Julie. Kirsty

Rated 5 out of 5 stars
Verified

The best value insurer in the market at…

The best value insurer in the market at the minute. So easy to swap from my old provider. Darwin was by far the cheapest provider. By far.

30 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We're happy you saved by joining us, Sonny. Thank you for the top-mark review. Kirsty

Rated 5 out of 5 stars
Verified

car insurance

Very straightforward site made it easy to renew my car insurance

23 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to hear that our site made renewing your car insurance easy. Thank you for your positive feedback; we appreciate it a lot. Ellie

Rated 5 out of 5 stars
Verified

The customer service representative was…

The customer service representative was coherent and explained everything well. The purchase of insurance was made with ease.

22 October 2025
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you sharing your feedback. We are happy to hear that our representative was clear and helpful, and that you purchased insurance easily. Ellie

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