Danica Reviews 

Easy to navigate and understand, with user friendly experience!

great job with

My experience with Danica Pension was not great either. First of all, it took them about 3 months to get me into the system. But the worst thing was actually how they handled me exiting the pension scheme.

I am done with this company and I will spend my pension funds with Solic from now henceforth to keep avoiding stories that touch

Even with the recommendation of a doctor (from Danica) it has been refused for me two times to see a specialist for a second opinion (even if it's part of my contract). I have been using the insurance without trouble before but in time of need the support was not here and the claim takes a lot of time. I suffer a concussion and the reason given shows that it is widely misunderstood by Danica.

I was really frustrated with the attitude of the person I spoke to on the phone. She made me feel like I was stupid just because I didn't understand some of what she was saying. As a foreigner, it's normal not to be familiar with how things work here, and it’s also common to struggle with some Danish names over the phone. I really hope she gets some training on how to communicate better with people.

As for my situation, I already had insurance and a pension, but I changed my work situation. After I left my previous company, I got a notice from Danica saying that if I chose to continue with their services, I wouldn’t need to go through any health checks for the insurance. I agreed to their offer and had a phone call to finalize the details. The person on the phone assured me that everything was set up, and my new insurance would kick in right when my old one ended. I thought everything was fine until I got a form to fill out for the insurance. I tried to be honest and answered all the questions correctly, including all the details I knew. But then I received even more forms and had to go through more checks, and still, I don’t have my pension sorted out. I’ve just written to them about canceling the insurance and starting my pension. I wouldn’t have minded going through all these steps if the person on the phone had been nicer.

I am a Canadian who lived and worked in Denmark for 23 years; I have an annuity pension with Danica Pension.
I do not have a Danish Nemkonto.

In February of 2024, I advised Danica Pension through their online portal that I wished to begin monthly payouts as of July 1st, 2024. At that time, I inquired regarding having monthly payments sent to my bank account in Canada and was advised this was no problem. I signed the payout letter electronically on April 5th, 2024. When I hadn't seen any funds as of July 4th, 2024, I made my first inquiry and was advised that payment processing takes 10 days (huh???). I waited until July 10th, and then began the countless online portal inquiries and lengthy email exchanges. In late July, I was advised that Danica Pension could not use my already registered foreign Nemkonto and that I had to provide information regarding my Canadian bank account. No one from Danica Pension advised me of this previously, but I adhered immediately.
I finally recieved one payment on August 8th, more than one month after the first payment should have taken place.
As of today, August 27th, 2024 I have not received anything further. Next payment is due in 3 days. There have been many more email exchanges, with mixed messaging. Last Friday, August 23rd, 2024, I recieved an email advising missing funds had actually not been dispersed, and then today I was advised that funds had been returned 'again', and that Danica Pension is often faced with challenges with payments to Canada! I find that hard to swallow, given that my bank is a full fledged SWIFT member, and that one payment was executed (Aug 8th).
Note that I did manage to get through on the phone about 10 days ago (wait times are horrendous), and the gentleman that I spent almost an hour with on the phone was very pleasant, but was unable to help me. There is an 8 hour time difference, so the window is small for phone calls.
I am left hanging, not knowing if this is going to be a continual problem going forward. This has obviously been a hit to my personal financial situation. There has been no offer whatsoever of any kind of compensation from Danica Pension.

I suggest to anyone else expecting any kind of payout to Canada from Danica Pension to start getting things set up well in advance of when funds are needed. I was naive enough to believe technology for this would be a given for an established Danish Pension company.
Not so. Terribly disappointed.

Danica pension is very important in retaierment life

It was easy to do everything on line in Danica Pension

worse customer service ever - I have left them several notes on their online form and tried to called them and waited hours.

Their portfolio management is not good either. Even the index performs better !

Light and interactive UI easy to access the information I need you to understand-

It is impossible to get through to talk to someone. I have been trying to log a case for days and I get a technical error. I have been trying without success since to contact them on the phone. The only time I managed to get through was to someone that told me she was not the right person and I should call again.