Daewoo Electricals Reviews 

464
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, often noting that items arrived well before the estimated date. Many people also highlight the exceptional customer service, appreciating their helpfulness and quick resolution of issues, which often involved sending replacements or authorizing parts without fuss. However, some people experienced issues with product quality and functionality, such as items arriving with missing parts or products failing prematurely after a short period of use. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, with some describing it as non-existent.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with items like... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with various... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a ceramic portable heater which I was looking forward to using as soon as it arrived. However the screws were missing along with wall mountings. I emailed the company and there is a ticket s... See more

Company replied

Rated 5 out of 5 stars

From order to using my Halogen air fryer, everything was simple. Good communication from Daewoo and good delivery service. I love the halogen air fryer! You can see the food cooking a... See more

Company replied

Rated 5 out of 5 stars

My last Daewoo toaster lasted about 5 years and only died when I dropped it onto a hard tiled floor. I believe if you find something that works well then replace it like for like because there are man... See more

Company replied

Rated 5 out of 5 stars

Most amazing customer service - ever! We needed a replacement kettle as a part had broken on ours. I contacted customer service late on a Thu night, they'd replied by the time I opened my emails on F... See more

Company replied


Company details

  1. Appliance shop

Written by the company

We supply great value home appliances and electricals to customers across the UK. Quality, value and trust are at the centre of everything we do, which is why Daewoo has become a globally recognised brand that our customers love!


Contact info

3.9

Great

TrustScore 4 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(464)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good value and excellent quality.

The required product was easy to find on their website and the ordering process was simple. Delivery was swift and the product represented very good value and was of excellent quality.

20 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 2 out of 5 stars

Unclear Warranty Policy

I contacted customer service to register the warranty for my air fryer and was told I couldn't because it hadn't been registered within 28 days of purchase.

I explained that I wasn't trying to make a warranty claim due to a fault—I simply hadn't got around to registering it sooner. I also pointed out that the 28-day registration requirement isn't clearly stated on the product packaging and only appears in the manual. Despite this, I was told an exception couldn't be made.

I found this disappointing, as warranty registration requirements should be made as clear as possible before purchase. The experience has left me with less confidence in the brand, which is unfortunate as a warranty is intended to provide customers with reassurance.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedily delivery of the item.

Speedily delivery of the item.
Good explanation and photographs of the halogen oven.

6 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

I am really pleased with my toaster and…

I am really pleased with my toaster and kettle. They were delivered within a couple of days for no fee!! The delivery updates were plentiful and the parcel was well packaged so everything was in perfect condition. Highly recommend.

6 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

My first product from Daewoo

My first product from Daewoo, very impressed so far. Complete glass body which minimises plastics and works fantastically well.

15 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Amazing Service!

Came to them with an issue about a part replacement and they authorised it with no fuss, highly recommend this business and a big thank you to the team!

14 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Cooling fan

Cooling fan ordered and delivered very quickly. Thankfully a big help keeping dogs (and me 🙂) a bit cooler in the heatwave.

2 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Fab service.

Fab service.. will buy from here again

3 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

5 star Customer Service experience

Customer services were contacted in response to identification of an accessory being absent from the packaging related to a recently purchased Daewoo product via Amazon. Customer services were swift to respond to my initial email describing the issue, and provided precise guidance for further information requirements in efforts to work towards a solution. A pragmatic (and the preferred) resolve was identified with 48hrs of initial email, resulting in the dispatch of the missing accessory. This experience was nothing short of first class customer service for the Daewoo CS team, for which I am extremely grateful.

7 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 1 out of 5 stars

I am absolutely discussed with daewoo…

I am absolutely discussed with daewoo customer service emails. I have emailed them 3 times from the end of may to the end of June, as none of my emails are being answered. Although you get a generic email saying they will contact you within 48hrs. I will never buy a daewoo product again if this is the way they treat customers.

31 May 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Hi, Please provide your email address or ticket number given in the automated response so we can look into this further.
Kind Regards
Customer Services

Rated 5 out of 5 stars

Very pleased with my dehumidifier

Very pleased with my dehumidifier.
It is so easy to use and monitor the air quality.
Keeps my home very comfortable in heat and works really well as a sort of air conditioner with a fan going as well.

8 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Flawless ordering and Delivery

The fast response the smooth, efficient and quick delivery.
Very pleased with the product and the ease of use for a partially sighted elderly person.

30 June 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 2 out of 5 stars

I bought the 4"mini fan for a holiday

I bought the 4"mini fan for a holiday. The fan is great but the cord is ridiculously short and will not reach most standard plugs to allow the fan to sit safely while recharging. I had to use my mobile cord. Either make it longer or don't bother

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Daewoo

Brilliant service from Daewoo we cannot fault it!, very easy to use and navigate website, very easy to place order and pay using online secure payments plus order came well package with excellent speedy delivery, thanks

25 June 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Good price

Good price, quick service, very pleased.
Thank you.

16 June 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Brilliant customer service received

Brilliant customer service received. Had extended the warranty to the 3 years given by Daewoo not really believing that it would be honored.
Air fryer developed a fault recently and over a year old so unable to return to store. Contacted customer service and within a few hours replacement has been sent out.
Cannot fault the service received at all and would definitely recommend their goods to others!

3 July 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 3 out of 5 stars

Poor instruction manual, no customer service

The items I ordered (two single standalone induction hobs) arrived in reasonable time.

However the instruction booklet which accompanied the items was very poor. Further, when I asked a question which was not addressed in the booklet, of Daewoo it was not answered, not even acknowledged.

The induction hobs are fine (at least so far) and, as I need slimline ones to fit a particular space, I decided to keep them. However I am still struggling somewhat to know the finer points of their use and I am still being annoyed by the constantly flashing display (about which I asked the question).

I won't be buying from Daewoo again.

29 May 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Hi, We cannot find any order details under Daewoo Electricals, can you please provide your order number that starts with WEB so we can look into this further ? Kind Regards
Customer Services

Rated 5 out of 5 stars

I ordered this for my 91 year old Dad

I ordered this for my 91 year old Dad. Arrived quickly, although it did say next day delivery. I ordered on a Thursday, it arrive on the monday. Packaged well, easy to put together and has been a God send in the heat wave we've just had. My Dad is very happy with it.

22 June 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

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