The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience with a dreadful company
GLS are hands-down one of the worst companies I've ever had the misfortune of encountering. I normally judge my ordering online based on the delivery company the retailer uses, if they use GLS, I don't order from them. A retailer I used recently said they used DPD, but it turned out it was actually GLS and low-behold, as with every single one of my dealings with GLS, they lie through their teeth and say "a delivery attempt was made", when nothing of the sort happened. A lazy, poorly run company that should by blacklisted by all retailers, as by using GLS, they are made to look bad by association.
4 September 2026
Unprompted review
5 Days in the same place after arriving in the country of delivery
01/09/2026 16:49
The parcel has reached the parcel center.
Ireland
I live in Ireland, it’s now 06/09/2026 and the parcel is in the same spot. No updates, no feedback, customer support advised to send an email. Slowest delivery business I’ve witnessed
1 September 2026
Unprompted review
Order still hasn’t arrived from…
Order still hasn’t arrived from MandM who uses GLS courier! And it has been 2 MONTHS. Extremely disappointed. Worst courier ever.
5 September 2026
Unprompted review
Seem to have improved a lot
Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was delivered the next day. Karl in customer service was very helpful and responded to my email query.
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback! We are glad to note an overall improvement in your experience, that your local delivery was prompt, and that Karl was so helpful with your query. We have also noted your comments regarding international shipping speeds.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your lovely feedback! We are delighted to hear that Karl was so helpful during your experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Perfect delivery
I was not at home, but the driver put my package safely in the bin by my gate. I arrived home and my parcel was safe and snug and dry. Perfect!
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that our driver found a safe, dry spot for your package while you were out and that your delivery went perfectly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery was ok but no call was made to…
Delivery was ok but no call was made to let us know that we had received our parcel
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your delivery went well overall.
We also note your comment regarding the lack of a call upon arrival. We appreciate you bringing this to our attention, as we always want to ensure our drivers keep customers well-informed when dropping off parcels.
Thank you for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
The actual delivery was very good
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me.
The only thing I would say was that GLS just gave me a day that the parcel would arrive, not a time, so I was prepared to have to wait in all day for it. As it happened, the parcel arrived fairly early, so that wasn’t an issue, but it could have been.
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your valuable feedback! We are delighted to hear that the delivery itself went very well and that our driver was so helpful in carrying your heavy parcel down to your house.
We also note your comment regarding the delivery time window. We appreciate you bringing this to our attention, as it helps us look into ways to improve our communication and scheduling options for future deliveries.
Thank you for your support, and we look forward to serving you again.
Warm regards,
GLS Ireland
excellent service
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your parcel was carefully packed and handled.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Notified in good time of delivery
Notified in good time of delivery, driver very obliging putting package inside for me
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback! We are delighted to hear that you received timely notifications and that your driver was so helpful by placing your package safely inside for you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
GLS takes too long to deliver
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are sorry to hear that your delivery took longer than expected.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Prefect 🤝God bless you guys Amen 🙏
Prefect 🤝God bless you guys Amen 🙏
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your kind words and blessings! We truly appreciate your support and look forward to serving you again soon.
Warm regards,
GLS Ireland
delivery driver lovely man very…
delivery driver lovely man very pleasant and helpful
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your lovely feedback! We are delighted to hear that your driver was so pleasant, helpful, and provided such a positive experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
not a great start
not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won't be good when we get into busy Christmas period & we have no replies to urgent queries.
Luckily customer has received package since, but only because we got onto the sales office who helped. Why no replies to emails from customer service??
*edited to add, it took 2 days to get a reply from 'customer service' email, and at that they didn't even have the updated information (as in the delivery was already made and rectified). We can't have this situation that it takes 2 days to get a reply. We have customers who will not be happy to wait for 2/3 days for updates, especially at busy times like Christmas. No other courier service we have used takes this long to even send a reply. Its simply not good enough.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to learn that your introduction to our services did not meet your expectations, particularly regarding communication and delivery placement.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
prompt delivery
1 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a prompt delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Courier dumps the parcel outside
For the tenth time the courier just left the parcel outside, where anybody could've taken it. He rang the intercom, and did not wait even a minute to see if anybody's home, just left it outside. Once someone actually stole the parcel.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are genuinely concerned to learn about this delivery handling issue.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered parcel on day specified- box…
Delivered parcel on day specified- box arrived in a good condition.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your parcel arrived on the scheduled day and in good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Fast delivery
Fast delivery. Great tracking system. Highly recommended.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a fast delivery and appreciated our tracking system.
We appreciate your recommendation and look forward to your next delivery.
Warm regards,
GLS Ireland
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