Sorted Reviews 

Absolute scam, signed up for the warranty cover. Made a claim after 3 months, absolutely no response to my claim. The customer service number didn’t work. Had to go through my credit card company for a refund, DO NOT USE

As of today, Sorted has been wiped from the internet for over a week with no explanation. No email sent to customers, no customer service reachable, no news or update on their website or in the press. All of our tax data (income, expenses) that we had collected for years is just gone now, unable to be recovered. I’m searching for a new tax filing service now and considering legal options.

This is sad because I actually liked the ease and simplicity of Sorted and used it for several years. Now I have to spend hours gathering all of that information again and putting it on a new platform that hopefully won’t disappear without notice.

Sorted used to be good, but since being acquired by Deel it's been left by the wayside. No updates to the program in years, which would maybe be ok except it is literally falling apart - the most basic elements no longer work (i.e. the API that connects the software to your bank and Elster) and the tax law it references is out of date. These things are kind of crucial for paid accounting software that's supposed to help you do your taxes. Customer service is also atrocious, in two weeks of hassling them daily, the "solution" they have come up with is that I do everything the program is supposed to do manually.... er, remind me why I pay for this? Zero stars. Avoid if you want to maintain your sanity.

taking 79 eur for no reason and said its was subscription.. i didnt know nothing about this.. zero informacion nothing terrible be carefully

I have been using Sorted for over 5 years, it was great initially, but now there are old limits and old rules since 2024. The software is not up to date with latest tax law and I have to double check a lot of information externally. Since it got acquired, it is basically abandoned.

Buggy. .. issues with basic percentage calculations for expenses. Virtually no support; wish I hadn't wasted so much time configuring everything.

Initial registration is good, taxes submitted good too.

However, later you start to see how empty this service really is. The business registration document isn't provided, so if you need one later you will have to contact city.

Button "Chat With Us" literally unclickable.

If you only care about someone submitting your expenses and income, once you manually sort them and upload(i haven't tried automatic ways here), then this service is fine. Hope this service improves, because paperwork in Germany is difficult already.

Used them to submit a form for tax number registration. They said it was submitted, but I still hadn't got a number after 2 months so I called the tax office and they said nothing had ever been submitted. No way to contact the company.

I have been using this platform with relatively few problems since 2022, but for whatever reason it has not been working correctly at all for a whole month now, and because of this my quarterly VAT declaration is already 3 weeks late! I have written the customer service many times, and they can only provide very vague answers with no clear estimate of when the problem will be fixed. For 240 Euro/year, I find this completely unacceptable. Avoid this platform at all costs!

Quick, friendly and effective email support.

In general I find Sorted to be a great service - it's really made the financial administration for me as a solo entrepreneur so much easier over the last two years.

Very much appreciated!

Great service and outstanding costumer service.

I am going to cancel my subscription soon. The tax reporting and booking functions relatively well, despite the somewhat sub-optimal usability, and the very limited help material to guide you through scenarios that go beyond the easiest and most basic ones. It used to be possible to talk to an accountant, but since the recent acquisition by Deel, you have to go through their website in order to contact an accountant. Deel is a nightmare just to sign up and login to, and the UX is poor overall. I tried to have a consultation with their accountant because they promise that if you are not satisfied, you can get your money back. I was not happy with the service because I didn't get the answer I was looking for, and it became impossible to contact the tax advisor after receiving the first answer. They initially refused to grant me a refund, I had to contact them three times and eventually only received a partial refund. After the experience, I am still not convinced I was talking to a human, the sentences coming from customer support sounded like they were from a bot, or someone who totally ignored what I've written in my previous replies. Totally unprofessional. Luckily ChatGPT was a lot more helpful than contacting their tax advisor.

Also to be pointed out is that if you have any extra income from rentals, sales of estate of investments, Sorted cannot manage that for you. Considering the price you have to pay, it's not worth it. I need a tool that allows me to manage all my sources of income without the help of an accountant, and that's not what sorted does.

Finally, I don't like the fact that I have to pay €60 every 3 months just for book keeping my expenses, rather than paying for the submission to the Finanzamt. That means if something goes wrong and you cannot submit the tax declaration, and you need another tool, you still had to pay a full year for nothing.

Mariana was exceptionally prompt and thorough when I emailed support for assistance. Her guidance made the process seem so simple and smooth when I was ready to throw in the towel.

Very helpful team, friendly and answering fast.

great software, saves me a lot of time and effort. And great customer service that answered all my questions quickly. Totally a recommendation.

I've been using Sorted since 2019 and I am very grateful to have such a straightforward means of book-keeping and filing taxes. I'm a freelancer with a fairly complicated tax situation (I work in the arts and have a a lot of expenses as part of my work, and I don't earn enough to employ someone to do my book-keeping). Sorted is a "one-stop shop" for all of my book-keeping and has saved me considerable time and effort.

Most recently, I asked for assistance regarding my 2023 tax declaration - I got a reply immediately with the exact information I needed.

Excellent customer service makes up for a somewhat glitchy and basic user interface.

I love Sorted for it's simplicity, though sometimes that is limiting.

However the quick response rate and useful tips from the customer support is excellent.

Sorted really makes everything taxes easy to digest, especially if you are an expat! The customer service is super efficient and responsive. Highly recommended!