Garden Wildlife Reviews 

473
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the ordering process straightforward and appreciated the excellent quality of the products, which often arrived well-packaged and in perfect condition. Many reviewers highlighted the efficient and fast delivery service, with items often arriving sooner than expected or exactly on time. The customer service and delivery personnel were frequently praised for being helpful and providing good communication. However, some customers also noted significant delays in delivery, with products taking weeks or even over a month to arrive. These instances were sometimes compounded by a lack of updates or apologies regarding the extended waiting times.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, value, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers praising the fantastic quality of items such as... See more

Order

People report positive experiences with the ordering process, finding it easy to order online with... See more

Service

Customers had positive experiences with service, often highlighting the seamless process, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd ordered the Ascalon Blaisdon Arbour, ordering on website was straight forward no probs. Email communication good. Delivery was via FedEx, text/email updates from them were good and left the pa... See more

Company replied

Rated 5 out of 5 stars

This is a business that not only offers exceptional products at a bargain price. In addition they are that rarest of companies, they truly care about their customers. There was an issue with my deli... See more

Company replied

Rated 5 out of 5 stars

Great customer service! Communication about delivery was prompt, friendly and helpful from both Garden Wildlife and their courier. Seamless service and the garden bench I ordered came ready assem... See more

Company replied

Rated 5 out of 5 stars

Ordered Galanthus S. Arnott bulbs. When they arrived they were big healthy bulbs in bud and are now (a month later) flowering. Slightly confused to receive a text from DHL telling me my parcel from J... See more

Company replied



Company details

  1. #117 of 190 best companies in Garden centre

About Garden Wildlife

Written by the company

Garden Wildlife was set up to source and supply great products to help UK gardeners attract more wildlife.

Many species of UK wildlife need as much help as possible and we see our gardens as the perfect oases to give them that help.

Whether you want to attract birds, butterflies, bees, hedgehogs or micro-invertebrates we'll be able to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(473)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company—they mislead…

Avoid this company—they mislead customers during the purchasing process. Be sure to carefully check the photos and descriptions; the customer has to cover return shipping costs—it’s the first time I’ve ever encountered such a policy on a website.

7 July 2026
Rated 1 out of 5 stars

Terrible Service…

I ordered some garden netting for a vegetable cage and they couldn't have been more inefficient. Not only did they deliver different dimensions from what I had ordered but their own label on the box also said something completely different.
Their follow up customer service was also appalling and I ended up having to order from a different company.
I personally wouldn't touch them with the proverbial pole!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous plants

Fabulous plants, my plants arrived today in great condition. There was a stock issue, but the company contacted me immediately and offered a solution. They couldn't have done more or been more helpful.
Fantastic service! Many thanks

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Incredible slow delivery and still yet…

Incredible slow delivery and still yet to arrive, i have had to chase up several times

7 July 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Craig

We are very sorry for the delay. This order was marked as dispatched on the 7th with a next working day service and should have been with you a long while ago. We are currently working to locate it and have a new plant sent out to you and will be in contact as soon as we have a new date for delivery.

Kind Regards
Luke

Rated 5 out of 5 stars

Great service and great range of products!

I’ve had a few products from GW and have to say I’m always very happy with the products and the service. I love the fact they cover so many areas within the garden. It only makes my shopping experiance a great one. It’s a tick for retail therapy.

3 July 2026
Rated 5 out of 5 stars

I have recently left a negative review…

I have recently left a negative review for this company.
THIS WAS AN ERROR.
The review was intended for a similarly named company, garden wildlife direct.
I have removed the original post for garden direct, and wish to confirm I have had no dealings with them and cannot comment about their services.
I wish garden direct rhe best as they develop their business.
I do however maintain my opinion of the (unfortunately) similarly named garden wildlife direct, who I am told has no affiliation with garden wildlife.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivered exactly when expected

Delivered exactly when expected, and left where we requested.
Beautiful bench, really sturdy and well made.

3 July 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Barbara.

We're glad to hear that you are happy with the bench.

Kind regards

Jamie

Rated 5 out of 5 stars

Very good quick efficient company

Very good quick efficient company, good communication and quality.I will use again.

26 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Wendy.

We're glad to hear that we were efficient with your order, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great service with fast delivery.

Great service with fast delivery.
Item im very pleased with fantastic quality.
Highly recommended and will be purchasing again 👍🏼

24 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Kerrie.

We're glad to hear that everything arrived quickly and it was of fantastic quality.

Kind regards

Jamie

Rated 5 out of 5 stars

It was delivered all made up when I…

It was delivered all made up when I expected it to be in kit form. Good quality bench. Only slight down was that it took over a month to be delivered but not a major issue once they made me aware of this.

24 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Hamish.

We're glad to hear that you are happy with the quality of the bench.

Kind regards

Jamie

Rated 5 out of 5 stars

Ordered a garden bench it arrived as…

Ordered a garden bench it arrived as informed fully assembled and looks beautiful. Great price and super quality I would definitely buy from this company again.

24 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Mrs Hibbert.

We're glad to hear that the bench arrived and it's great quality.

Kind regards

Jamie

Rated 2 out of 5 stars

Nematodes

The delivery of this perishable item was much delayed and when delivered was left with the Postal Service for two days during record breaking temperatures.

22 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Doreen, thanks for your review. We're so sorry for the delay in getting the order to you. Unfortunately there was a national shortage of nematodes which resulting in them taking longer than we had initially expected to be dispatched. If you can send us an email, I will see if there is anything we can do for you regarding the delay.

I have checked the tracking and the order was dispatched on Friday, Royal Mail then attempted delivery on Saturday as expected but there was no answer, so it was sent out again on Monday where it was delivered.

Rated 2 out of 5 stars

I ordered and paid for a product which…

I ordered and paid for a product which I urgently needed.
It took 3 weeks to arrive and I received no updates nor apologies for the delay.
I was forced to purchase another product to use in the interim.

18 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Ceceile

I am sorry that this order took longer than expected to arrive. Unfortunately, there were delays due to quality control issues for the product and stock came in a lot later than expected. I am very sorry that you were not informed of this when we found out. We will be reviewing this internally to make sure that all order updates are being communicated with our customers going forward.

Kind Regards
Luke

Rated 5 out of 5 stars

Great customer service

Great customer service! Communication about delivery was prompt, friendly and helpful from both Garden Wildlife and their courier. Seamless service and the garden bench I ordered came ready assembled and was put exactly where I wanted it.
Great product at a great price. Thank you

17 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi AK.

We're glad to hear that we provided a seamless service and the bench was a great price.

Kind regards

Jamie

Rated 4 out of 5 stars

Had to contact them to ask when…

Had to contact them to ask when delivery was expected, very helpful and received my item next day

15 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

HI Cheryl

Thank you for the kind review. I'm glad to hear that our team was able to help you and that you are happy with the order. If you need any further assistance please don't hesitate to reach out to us at sales@gardenwildlife.com

Kind Regards
Luke

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