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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items or finding products to be incorrect, such as wrong sizes, or made from cheap materials. Consumers faced considerable challenges in obtaining refunds, with requests often ignored or denied by the company. Customers consistently highlighted poor communication, with emails going unanswered or receiving unhelpful, automated responses. Delivery services were frequently criticized for delays, with many orders failing to arrive or unexpectedly shipping from China, contrary to expectations.

What people talk about most

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that items never... See more

Product

Clients share negative opinions on product, with many reviewers expressing disappointment regarding... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays or a complete lack of... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Delivery service

Users describe significant dissatisfaction with the delivery service, frequently reporting missing items and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I haven't actually ordered anything from these people but wanted to let people know, they trade as Gacoo, Engjersey, Fooko, Posoo, Kickkits and Kooso, Probably more names too. Their address 2 Hardman... See more

Rated 1 out of 5 stars

Terrible news experience. I never received the item I paid for. They sent me a child’s item when I ordered menswear. I returned the package containing the wrong items on the return address on the pa... See more

Rated 1 out of 5 stars

Ordered a strip 9th December 2025 and had no confirmation of dispatch or tracking but a confirmation of order email at the time. Chased 3 times (emails & their website form asking for an updat... See more

Rated 1 out of 5 stars

Wish I would have seen this before placing order. Purchassed football shirt for Christmas, Received but they sent wrong size! Haveing trouble returning for refund even though site says 100 day refun... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

63 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(63)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Decisions decisions

I haven't actually ordered anything from these people but wanted to let people know, they trade as Gacoo, Engjersey, Fooko, Posoo, Kickkits and Kooso, Probably more names too. Their address 2 Hardman St. Shows their business overlay on top of Manchester Crown Court (a thiefs humour) and their telephone number starts with 0131 the area code for Edinburgh. Manchester is 0161. Make of this what you want before parting with your money.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered off ASOS … AVOID!!

I orders off ASOS the tip I bought from this brand was see through, I returned it 18 days ago… still no refund or any communications from business and amidst impossible to get hold of…. Will have to take up with my credit card company TERRIBLE company the time I have spent trying to sort a £15 refund not a happy customer AVOID

7 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY

I made an order in December and when it still hadnt arrived in January I found it incredibly hard to get in touch with anyone I sent an email and did have a reply the first time saying due to high demands it would take 8-10 days, after numerous emails between then and now I haven’t had a single response it is now June and I still don’t have my order or have managed any sort of communication with them. Disgusting service with no easy option for a refund so iv lost my money and no order will ever arrive. Please don’t make the same mistake I did, I wish I had read the reviews before I made a purchase as looks like this is a very common problem! You live and learn!!

6 December 2025
Unprompted review
Rated 2 out of 5 stars

Total of 6 separate orders 4 items missing

Total of 6 separate orders
2 were correct
1 wrong size sent on 1 item
1 order never turned up
( 2 x personalised kids England Shirts )
2 orders delivered with one item missing
(1 kids, 1 adult )
I’m owed 4 tops or £100+ refund.
Sent over 10 emails, they have not replied to one
Says on website they are based in Manchester
Items are coming from China
Looks like I’ve lost my money and my grandchildren have lost tops

5 April 2026
Unprompted review
Rated 1 out of 5 stars

This comany should be shut down i…

This comany should be shut down i ordered a football top and it was not same meterile and not the uk size i wanted so I sent it back to were they said in December and it got to the depo because tracked it and they says we still dont have it and want give me my money back and I keep emailing and get 0 back rip off scam

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely should be stopped…

Absolutely should be stopped from.selling. My order has not turned up a long time after the time i was told.
I've tried contacting them.but no response and after reading these reviews im not holding out much hope

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Scam

Was drawn to competitively priced rugby shirts and ordered two. I had an email confirmation straight away but nothing since. I checked the order progress via PayPal only to discover that I supposedly took delivery of two pairs of safety boots! This site is a massive scam. I have reported the site to Google.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY! Do not buy!
Stoke City top ordered and paid for (£34.99) on the 10th January 2026. It has been 6 weeks and I have received nothing. Emailed customer services and didn’t receive a reply. Next time I’ll check trust pilot first!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER. I ordered in January and my jersey still hasn’t arrived. I’ve tried emailing them everyday with no response! Scam company.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy anything

I have bought an item the 4th of january. I never received it. I lost the money and I tried to contact them about 5 times, to get a refund and they never answered me.

Dont buy anything

18 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID.

AVOID.
Dreadfull communication ordered in Dec still not received won't answer my e.mails and NO phone to ring

10 February 2026
Unprompted review

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