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BritishGram Reviews 

804
•
TrustScore 4.5 out of 5

4.3

Supermarket
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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering online and the efficiency of the delivery service. Many people appreciate the quick and reliable shipping, often arriving on time or even faster than expected. Reviewers frequently highlight the good selection of products available and competitive pricing, making it a preferred choice for many. However, some customers also noted issues with deliveries not arriving as expected or being delayed, with a few instances of orders not being received at all or delivery cards not being left.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of placing orders online and... See more

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were prompt. Even when I had issues with address mix up. They offered to make a fresh order and delivery for free

Rated 5 out of 5 stars

Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more

Company details

  1. #16 of 24 best companies in Supermarket

Written by the company

The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

804 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(804)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Very dodgy firm

Very dodgy firm. I bought one of their products for our charity raffles. A day later received an email stating I had cancelled the product!
"Your order has been canceled
Order #22569 was canceled at your request and your payment has not yet been refunded."
Which I hadn't, I pointed this out in an email, twice to them, but no explanation received.
OK the money has been refunded, but the product is still up for sale: At 2x the price.

9 April 2026
Unprompted review
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Reply from BritishGram

Hi,

Thank you for your feedback and we’re sorry for the confusion caused.

After reviewing your order, the item purchased was very short-dated stock and had unfortunately passed its date at the time of processing. To ensure we never dispatch unsuitable products, the order was automatically cancelled and a full refund was issued promptly.

We understand the cancellation message may have been unclear, and we apologise for not providing a clearer explanation at the time.

To clarify on pricing, the product currently listed is a new batch with approximately 1 year shelf life (expiry date), which is why it is priced higher. This is standard in grocery retail, where fresh stock carries a different value compared to short-dated items.

At BritishGram, we are proud to be highly rated by hundreds of customers and always prioritise quality, safety, and transparency.

We appreciate your feedback and will improve our communication to avoid this in future. If you’d still like to place an order, we’d be happy to assist or offer a goodwill gesture.

Kind regards,
BritishGram Team

Rated 5 out of 5 stars

My cat food order

As usual, BritishGram delivered on time. On this occasion they were next day. I did pay for delivery but expected it 3 - 4 days so they were excellent with their delivery time.

5 February 2026
Rated 5 out of 5 stars

Best service

Very easy to order from. Great delivery service. Where we live this drink is unavailable and it was a request for Christmas by daughter as part of her present. I would definitely purchase from here again. 😊

17 November 2025
Rated 5 out of 5 stars

Cheaper than anywhere

Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courier will not leave parcel by front door for me so it is inconvenient for me to try and get to the door. I am happy for it to be left by front door so a neighbour can bring it in for me.

26 August 2025

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