Bionic Reviews 

21,936
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,779 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and explaining everything clearly, which makes contract renewals simple and stress-free. People also highlight the excellent customer service and great prices, noting that it is quick and easy to find the best deals. Some reviewers were not happy with issues regarding contract changes and communication problems. Consumers mentioned that mistakes were sometimes made during the switch, and promised callbacks from managers never happened. A few individuals also felt that the overall transfer process created extra work and stress.

What people talk about most

Staff

Customers report widespread satisfaction with staff, consistently highlighting their helpful, knowledgeable,... See more

Service

People report positive experiences with service, highlighting professional and efficient assistance when... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, efficient, and... See more

User experience

Consumers find user experience to be positive, highlighting how quick, straightforward, and painless the... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The adviser Connie was very efficient in her search for the best deal for our bowling club. She was also very patient in going through the proposed contract and signing procedures. All the subsequent... See more

Rated 5 out of 5 stars

Amazing service every time!!! Since 2010 Bionic (Make it cheaper then) have been sorting all my contracts-gas, electricity, phone, internet, business insurance and always found the best deals for me.... See more

Rated 5 out of 5 stars

The whole process has been positive, you're an upbeat company that gets things done. Ten out of Ten. With regard to the date of our experience, you have been involved in various transfers & transac... See more

Rated 5 out of 5 stars

Huge shoutout to Bionic Insurance!If you want an insurance company that actually cares, this is it. The customer service is excellent. A massive thank you to Toyosi, who calmly answered my million que... See more


Company details

  1. #20 of 41 best companies in Price comparison site

About Bionic

Written by the company

Bionic is the comparison site for your small business.

Our 500+ experts help over 200,000 customers compare, switch and renew their business insurance, broadband, energy and more.

An update on Bionic's service

Our team of 45+ dedicated customer service agents are available to help customers from 9am-5pm Monday to Friday, via chat, email or call. Visit Bionic.co.uk to get started.

Digital renewals

A core part of our service is digital renewals, which means we'll get your next energy supply contract lined up for you, keeping you updated via email and SMS. It’s a smart choice as it means there’s no risk of you falling onto expensive out of contract rates, and you get access to exclusive prices as we negotiate early and in advance for around 5,000 customers per month.

85% of Bionic customers choose digital renewals, and it’s helped 200,000 small businesses save a collective £200m so far.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22k reviews

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4.6

All reviews

(21,936)

4,270 reviews in the last 12 months

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Rated 1 out of 5 stars

If we were knew that people who work…

If we were knew that people who work there are incompetent l, we would have never gone through them. They couldn't do as much as a simple change of tenanacy, therefore we are without electricity for over 6 weeks as a newly opening restarurant.

21 July 2026
Rated 5 out of 5 stars

Joshua Polson is the person that helped…

Joshua Polson is the person that helped today. I explained my business, issues I’ve had with other providers etc. I explained I wanted a carbon neutral electric company and Joshua was able to find me a great supplier that is cheaper then my current one. Gave me great advice for long term energy. Couldn’t recommend enough.

4 September 2026

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