Valda Energy Reviews 4,090

I've had quite a rollercoaster with Valda Energy in regards to trying to get our account closed for residential property which was opened by a nearby business by a mistake. We have tried to sort ou... See more

I spoke to Roxanne which was all good but she then transferred me to another person to deal with stopping a smart meter and it rang and rang then turned off. Still haven’t got what I’ve got to do but... See more

After weeks of trying to close our account with Valda we finally managed this with the assistance of our broker, Bionic. Initially we were not impressed with Valda's procrastination in attempting to c... See more

A Fantastic service from Roxanne. No waiting in long queues. Roxanne attended to all of our needs when trying to change some of our business information. Nothing we asked was too much hassle. She then... See more

Having spent months being bounced around being asked to produce various document to prove i had vacated a property (complicated by covid) I spoke to Jack. What a breath of fresh air. Jack escalated... See more

I have been with Valda for over 2 years now and have just renewed again for the 3rd year. I find them very easy to deal with and their customer service is excellent, quick and efficient. Thank you so... See more

I have bene using Valda for 12 months now and I have found them to be simple to use when needed with a genuine non AI, non chat bot, non whats app, genuine approachable personable human who on this o... See more

Looking to get a temporary renewal on our business electricity contract and dealing with Abbie Stayt was a breath of fresh air. I loved the can-do attitude and nothing was a problem. Just the kind of... See more

Fantastic Customer Service from Abbie at Valda Business Energy. Abbie went the extra mile to ensure we got the best 2 year deal for Head Honchos Hair Salon, Stratford on Avon. I look forward to dea... See more

We have been with and Valda for a few years now and renewed several times...all straightforward and no complaints. Working with Jess Tubman who is polite, friendly and efficient...would recommend.

The level of service that I received was great. I had two questions and Raven helped me through them both even having to go and seek assistance with the answers when he didn't have it to hand. Always... See more

My electricity contract was due for renewal and I contacted Valda Energy for an idea of costs. I spoke to Abbey & Olivia who were both brilliant. They were friendly, efficient and very helpful in list... See more

Fantastic service today from Jack at Valda moving out team. Called to notify of a new tenant and he sorted all of it quickly and efficiently rebilled the account and all done and dusted - so very ple... See more

We had a problem getting our invoices, this issue was quickly resolved by the call handler Jack. He also ran through our account details to make sure everything was correct and up to date which was re... See more

I have had a few issues transferring my account from my old supplier but the service I received from Ethan today was superb. He instantly resolved all my issues and was very helpful and professional.... See more

Abbie was very professional, everything was explained clearly about the new installation. It was great to speak to someone who was polite and had knowledge and experience. Thank you Abbie 😊

Fantastic customer service from Abbie Stayt who arranged our renewal contract. Abbie was friendly, helpful and informative. Details of the contract were communicated clearly and the whole process only... See more

I have access to the customer portal and as a new customer as of yesterday was unable to upload a meter reading online. Called customer services and was through to Roxanne within a couple of rings.... See more

Good service done simply, Jess was very helpful and informative. I would recommend Valda to anyone in business, call centres are in the UK with customer service staff who actually do what they say rat... See more

Harry was pleasant, efficient and a pleasure to deal with. He achieved my end goal with minimal fuss despite a slight technical problem which was no fault of his own. He quickly identified an alternat... See more

The young lady I spoke to, Abby, was friendly, polite and wonderful to talk to. Was very forthcoming with advice and there was no hard sell (which immediately would have made me dig my heels in) Suc... See more

The young man I spoke to, Jack, was a godsend! We have had problems with our account on and off for almost 10 months… To say I am frustrated is the understatement of the year! However this youn... See more

Excellent service from Jack at Valda Energy! He was very helpful and patient throughout my change of tenancy process. Communication was clear and professional, and everything was sorted quickly. I... See more

Febee understood that the starting read was incorrect and very diligently sorted it out like a professional using pictures with date and time stamps which made my my bill about normal for our usage so... See more

The 5 stars are for Jess Tubman who i spoke to about renewal and not for Valda as a whole.Throughout last 3 years we have nothing but issue with Valda asking us to update payment details when infact t... See more

Neriah was very helpful dealing with my questions/requests and summarised our call at the end to ensure all queries were handled.

Olivia represented Valda extremely well was professional and clear in her speech. I did have a question surrounding invoicing which she understood and offered a solution there and then. So I renewed f... See more

I had a problem trying to switch my supply with Valda previously but Jack from the change of Tenancy team was a great help and everything went well and smoothly this time. Would recommend Jack to help... See more

Jack was amazing! So nice and professional and such a refreshing change for someone to know exactly what they are doing and get the job done quickly. Painless

What can I say Jacques was lovely. He explained everything carefully to me and showed lots of patience . We had a good laugh. I would like to say it’s refreshing to actually talk to someone and n... See more

Carlton was extremely helpful and understanding and handled my call efficiently. Great customer service dealing with my query the best way he could.

very good service she a lovely person upfront and very good in talking about product and understanding in what i want thank you Zama

Joanna was lovely and helpful, warm and courteous. I'd had a scam phone call and was calling to check the security of my account. While I was at it I updated a few details too. Thank you!

Fikile helped me out making the payment on last minute of Friday as it was urgent for me. Thanks and really appreciate your help,

Jack from the Change of Tenancy team has been more than helpful today and he's gone above and beyond to help get our small business going. Thanks a lot!

Mateusz was extremely professional in helping me to set up access to online access to my account. Bless & thank you

I spoke to Joanna today and she was great at helping me with my query. Customer service is brilliant.

Neriah thank you for your help today, was a pleasure to speak with you and to resolve my issues thank you again

Very quick response and a very competitive rate. I spoke with Olivia and she was excellent Many thanks

First of all i would like to say very big thank you to Jess Tubman for her very hands on customer service she has been amazing on every level of prosses very polite and professional manner as a compan... See more

Was with them for 5 years. The only business electric supplier i could find that didn't charge a standing charge.and they gave me a really good price per KW too. Well done Valda.

Amy Jones provided outstanding service throughout our energy quoting process. She was professional, responsive, and took the time to understand our specific needs. Her clear communication and prompt f... See more

Olivia was persistent in a positive way, she was keen to see the process due to completion. She was supportive and empathetic

I just like to say thank you very much to Phoebe .Who helped me with my account this morning she was very helpful x