BillyOh Reviews 

Do not use this company. Do not touch them with a barge pole. Non existent customer service.

As with other customers, rubbish quality wood, ridiculous time delay, zero updates, no customer service.

I had multiple issues, had to purchase additional wood to finish my summer house roof at a cost of £25. Sent in photos of the problems, emailed numerous times to different addresses. No reply to emails and no one answers phone calls.

I am in contact with Trading Standards. They have had plenty of time to reply to me.

This company should not be trading.

Shed was 3 weeks late. I then received an email on a Saturday morning stating that it would be delivered on Monday. I rushed around to organise time off work. It then didn’t arrive. When I contacted BillyOh, I was told ‘sorry, that was a computer mistake’. I then asked for another delivery date. The following Monday was agreed. I turned up on Saturday morning. I was forced to leave work to come home to receive the shed and got moaned at by the driver that I had taken so long to get there. Bloody awful service. Would not recommend.

Do not order from this company. Ordered a playhouse in June was told 7-8 week delivery. That was fine considering they had to “make” the childrens wooden playhouse. Now 11 weeks down the line. Tried to cancel my order and had no response by email. Luckily made the purchase via paypal so I have opened up a case to get a refund. They provided paypal with tracking but when i go through to the tracking it is not a legitimate website. Definitely been scammed and still trying to get my £352 back. Nightmare.

Delivery came earlier than expected, 4 days earlier! Driver put the pallet where I requested. Courteous and pleasant chap.

Late delivery. Came unexpected. no-one here.Part number 25666 was missing.Builder had to make it.

Absolutely useless, had nothing but trouble, I ordered it in march 2026 and couldn't get it put up until July, due to broken or missing parts, doors don't fit parts of roof were missing had to buy my own wood due to having to wait to long for replacement parts, no hinges or screws, handles were missing, Perspex is all scratched, I've asked for a refund and got nowhere, would highly recommend NO ONE BUYS FROM THEM

Brilliant product at a fabulous price, delivered on time.👍👍👍

Hayley in customer support was great. Very helpful and customer focussed. Awaiting delivery of the cabin at the moment. Will provide another review when received :-)

Unfortunately my experience with BillyOh has been extremely disappointing from start to finish.

The delivery of my greenhouse was already delayed by around a week and when it eventually arrived, the problems became apparent during assembly.

This wasn't simply a case of a few natural marks or variations in the timber. Multiple panels and timber components were warped, bent and out of square. During the build, we had to physically twist numerous panels back into square while securing them in an attempt to get everything to align.

One panel was so badly bowed that the doors would not close properly, so I had to sand the panel myself to make the doors usable.

The greenhouse being so out of square also cause problems with the windows, which had to be fitted at an angle and consequently bow out. The roof was particularly difficult to install because the roof purlins were bent, leaving a noticeable bow in the roof and meaning the roof components did not line up properly.

We have considerable experience working with timber, so we understand that wood is a natural product and that some movement and variation can occur. The issues I was reporting were not about the natural characteristics of timber, they were about the condition and alignment of the actual components supplied.

I contacted BillyOh with photos of the problems. After sending the photos, I was then left waiting for around two weeks without any communication or update. What followed was a prolonged process of emails, repeated requests for photos and explanations and further waiting. The whole complaint has now been an ongoing battle for over five weeks since the greenhouse was delivered.

Eventually BillyOh offered to replace the affected components. However, by the point the greenhouse had already been substantially assembled and painted. The number of affected components is so extensive that replacing them would require significant dismantling of the greenhouse and rebuilding sections that I have already spent a considerable amount of time putting together.

I explained that this wasn't a practical solution and asked whether an alternative resolution could be considered, but this was declined.

What has been particularly frustrating is that I have spent far more time trying to resolve the problems with this greenhouse than I ever expected to spend assembling one in the first place.

I would therefore strongly recommend that anyone considering a BillyOh greenhouse carefully considers the quality control and customer service experience they may receive if something goes wrong.

Unfortunately, the overall quality of the product and the experience I've had has left me feeling that the old saying "you get what you pay for" really does apply here.

This has been an exhausting and extremely disappointing experience and I would not purchase from BillyOh again.

I invested heavily in this summerhouse, including professional assembly, proper foundations, and lovingly painting it inside and out. Despite this, the roof is completely inadequate: rain pours through the windows, causing water damage, damp and mould inside. When I contacted the company, they blamed a nearby tree and its sunny position rather than addressing the obvious defects. I am devastated. The warranty has effectively proved worthless

Late delivery, delivered loose on the back of a flat bed transit, VERY poorly made panels, nothing square/fits, large gaps, floor of summerhouse too small, had to buy and fit extra timber along floor edge. glazing would not fit apertures without extra work.
I would never suggest anyone buys from this company, Never seen such poor workmanship in my life,
PLEASE FOR YOUR SANITY- DO NOT BUY
David Chisholm

The delivery driver did very well to get the "boxed" up shed off his vehicle. The heavens opened with a deluge as I had been projecting it would, as I was constantly ringing BillyOh waiting for the overdue delivery of my shed in the heat waves that we had been having. On fitting the panels we found we had to fit the top and bottom rails to each panel, why that wasn't done in their factory I don't know. There were several wrapped in plastic sections and not until the end did we find the screws and nails that we had needed during the build. The panels were not the best workmanship as the tongue and grove sections did not line up precisely all the way down the panel section therefore leaving a gap on the joins Why the doors are only 5 feet 5 inches high I also don't know, I have banged my head many time going in and out of the shed doors! If you want a cheap shed this is the one for you. I have tried to be as truthful as I can but I am not perfectly happy with my purchase.

There was no clarity given for delivery date, shed was delayed by weeks, when it did arrive the tracking link didn't work so it was a surprise when it arrived and was lucky we were in to receive it. Once construction started it became apparent that it wasn't square or well made, some of the modular wall units weren't well put together, there were also muddy boot prints on the wall units. Luckily my husband could correct pieces or cut new joints etc when needed but it took a lot longer than expected to build and without his DIY tools we'd have needed to send it back and face further delays. Unfortunately I wouldn't recommend this company.

Still awaiting a response from BillyOh.

Not sure why they are asking me to contact them again, as below is the latest response I have had from this company on their website, dated 21/08/2026 06:52:34
Quote from BillyOh Customer Service

"We can confirm we have received your email and the photos for order BS376222. As previously advised, this has been passed to our specialist team, who will fully review the details you've provided and get back to you within 5-7 working days."

So basically it looks like they just keep asking for the same information, to cover themselves on Trustpilot, but do nothing !

I've placed an order which was easy and subject to a very decent discount offer but yet to have the product delivered. I await a delivery date and all seems to be going well

Ordered a summer house on 27th MAY still not received, several emails sent and NO RESPONSE!
Summerhouse now even cheaper by £500

Order wasn’t ready within the time period given (which was already a substantial amount of weeks). Product then arrived out the blue with no prior warning. This arrived via a lorry when nobody was home, as like I said I wasn’t informed. Luckily I was able to speak with the courier who was very helpful but did end up having to leave it on my drive. Product itself is absolutely fine however I am not sure I will use this company again based on the above.

Delivered to the wrong address, broken and wrong parts. Just thrown into a neighbour's driveway without any care!

Since I flagged this up to someone on the phone the refused to put me through to someone senior to deal with this situation properly, told me this will be dealt with via email and to sent photos (Fine) but now have failed to reply to any of my emails or have someone call me which I keep requesting. There reply to this review sums them up further as they've got all my contact information to deal with this and they still haven't called. They don't care and expect situations like this to be dealt with and replied to via email in 2-3 days with each correspondence, complete joke!!

Oh and to top this off delivered 3 weeks later than expected!!

Utterly appalling shed quality! Far too many components were missing too!!!!! Very badly cut and made. Entirely unsuitable. Avoid this company!!!! Such a dreadful business. Escalating to trading standards.