barbecueshop Reviews 

Customer service is terrible, unfortunately my product did not suit me, I returned it at my own expense and for the third week I have not received my money back for the returned product. No matter how many times you ask when the money will be returned, there is no satisfactory answer. Wait and hope. It is very worth considering whether it is worth buying here, because if something goes wrong with the product, you will be on your own and likely without money.

I was assisted by Ramon, he was super helpful and quick to respond to my questions. Got a nice discount on my new braai ! Excited to start using it.

Great customer service and prices

I was contacted on the live chat by Ramon and with his help I was able to find the best offer and made the order on the spot. I am very happy with my purchase and the support from Barbecueshop.

I chose them because they offered next day delivery and the item appeared in stock on their site. I ordered Friday and they said they are 7 days a week. They did not come Saturday, and calling the "personal number" they gave me never worked. Nothing Sunday either. I started worrying I had actually sent money to a fake site. I kept calling, nothing. Monday I sent an email. I got a relatively prompt reply, from Robin -- no apologies, just "Unfortunately the item is out of stock, we can cancel your order and reimburse, and then a nice last line: "Don't be so dramatic." I thought that was just so disrespectful. They did reimburse me promptly, and I have reordered and received the item promptly from Fnac. But that is simply no way to treat a customer.

Fast and very good service.

Quick and precise email response. Received a discount on the product I inquired about. At a very good price. Very nice person. 👍

Good prices and great customer's service. I would highly recommend.

I had ordered a show model (Weber performer deluxe) on 28 november, received a confirmation email saying that store is open 7 days. I visited immediately and hellotv staff said that barbecue shop is closed for 2 weeks. Such a disappointment! Couple of days later I got another email saying that barbecue is ready to pick up. I visited again, emptying my car, removing child seat etc. in the store nobody knows anything about barbecue shop related issues. I went to upstair by myself and tried to find the bbq and realized that they put my name on a wrong model which is much cheaper one. I asked staff about it but they don't know anything. I really feel like this company is a SCAM! Nobody knows anything! I didnt get what kind of business and service is this. They promised to call me but I haven't received any call or message still. It's been 3 weeks and I still don't have bbq. I missed all the black Friday promotions from other websites due to this messy company. Plus I visited their store 2 times for nothing! Such a terrible experience. Stay away from these guys! I think they should shut down their website and sell only TV if they are not willing to give any service for bbq.

excellent service. Questions answered within half an hour and a superb offer.

I received prompt and complete responses and my delivery day request was met.

Very quick response and good price too! Looking forward to receiving my package

Prima opvolging van Robin

Good service a one great product

We have a great experience shopping at Barbecue shop. We asked for recommendations on best gas barbecue and the Napoleon 365 is up to our expectations. Sturdy structure, nice design and great for grilling.

I asked for a discount via the contact page and get a greeat deal, then i had a chat online next day and combined it with the accessories and it was very quick response with a great deal.

Justin was of great help. I ordered online a weber gas barbeque, i got a nice discount for it and the accessories.

Super efficient en snel geholpen door Robin.

Very good experience shopping there. I sent an email to Robin and he got me a good deal. Very responsive, answering all questions. Excellent treatment. one week later I recieved my bbq at home and works wonders.

The only "down" point is that the 1-day delivery was not a reality. After payment, it takes 2-3 days to arrive to barbecueshop and then, they send it. Since there was a weekend in between, it took 6 days to arrive in total. Got a Weber performance deluxe and couldn't be happier.